Customer Service Associates (Chat & Voice) - Montego Bay, St. James - Continuum Global Solutions

Customer Service Associate (Chat & Voice)

Montego Bay, St James, JM, JMCJS1

Work at home opportunities available

Are you a tech savvy problem solver with excellent communication skills? We are hiring Customer Service Associates in Montego Bay, who will handle incoming service calls from US customers who need help with their bill, plan, coverage, technical support, and more. We have work from home & on-site positions available. For work at home, we will provide you with all equipment, but you must have high speed internet. We offer paid training, health benefits for you & your family, opportunity for professional growth, and many more employer perks. Interested? Apply Today!

RESPONSIBILITIES:

• Actively Listen to Customers to Understand Concerns
• Provide Information About Their Current Plans & Products
• Identify & Position new Solutions That Align with their Needs
• Navigate Through Multiple Computer Applications with Speed & Accuracy

WORK AT HOME REQUIREMENTS:

• High Speed Internet With At Least 10 Mbps Download Speed (No Satellite) Access to Your Router to Create a Wired, Ethernet Connection Router
• Quiet, Secured Workspace
• Must be willing to work in the Montego Bay office after COVID

Profile

REQUIREMENTS FOR ALL ROLES

• Minimum Secondary School Leaving Certificate/HEART Level II Certificate/3 CXCs
• At least 1 year of Customer Service experience preferably within BPO/Call Center
• Proficiency in using a computer and working with Windows based application
• Ability to work within established procedures with a moderate degree of supervision
• Open Schedule Availability (Evenings/Weekends Required)

COMPETENCIES

• Advanced Customer service skills
• Intermediate > Advanced computer proficiency
• Clear and upbeat verbal communication style

  BENEFITS/PERKS

• Hourly base plus Incentive Pay & Overtime Available
• Health (medical, dental, vision)
• Group Life Insurance Benefit
• Employee of the Month Program
• Opportunity for Advancement

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.

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