Walk-in Wednesday @ Continuum Global Solutions | Montego Bay, St. James, Jamaica

We are hiring Customer Service Reps for our office in Montego Bay, who will handle incoming customer service calls for a US telecommunications company. Customers calling in will need help with their bill, plan, coverage, technical support, and more.

Customer Service Representative - Onsite (Montego Bay, Jamaica) - Continuum Global Solutions

 Customer Service Representative -(Transportation)  

This position will require you to work onsite located at 1 Mangrove Way, Montego Bay, Jamaica.

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Customer Service/Sales Representative - Voice (Montego Bay, Jamaica) - Continuum Global Solutions

Montego Bay, St James, JM, JMCJS12

Description:
Position Location: This position requires to work onsite located at 1 Mangrove Way, Montego Bay, Jamaica.

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Customer Service/Sales Representative (Montego Bay, Jamaica) - Continuum Global Solutions

 

Customer Service/Sales Representative Chat (Onsite Montego Bay)

Montego Bay, St James, JM, JMCJS12

Description:
Position Location: This position will require you to work onsite located at 1 Mangrove Way Montego Bay, Jamaica.

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Do you have exceptional English written communication skills?

Are you one that AIMS HIGHER, REACHES FARTHER when reading conversations and ready to respond with solutions to challenging problems?

Can you ACT BOLD.BE PASSIONATE with your impressive grammar, punctuation, and sentence structure, which will present empathy and strong persuasion in your communication?

Can you BE ONE HELP MANY in a way that provides a positive experience?

Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

JOIN OUR TEAM TODAY!

We are hiring Customer Service/Sales Representatives - Chat for our office in Montego Bay, Jamaica who will handle multiple incoming chats for a US major mobile wireless carrier. Customers that reach out in chat will need help with their bill, plan, coverage, technical support, and more. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions of value with every customer.

RESPONSIBILITIES:

• Read and comprehend the customers concerns & build a rapport that will make them feel heard through strong written communication in the English language
• Prepare responses to customer inquiries based on pre-determined scripts & procedures
• Discover solutions using tools & resources to help resolve the customer’s problems
• Provide information about the customer’s current plans, products, & services
• Identify & promote new solutions in the form of selling products & services that align with the customer’s needs
• Navigate through multiple computer applications & customer chat conversations with speed & accuracy

ADDITIONAL REQUIREMENTS:

• 18+ Years & High School Diploma or its equivalent
• Entry-level job with a minimum of 6 months of BPO experience or 1 year of customer service experience
• Strong verbal communication
• Customer focused personality & a desire to help people
• High computer proficiency & overall technical knowledge
• Professional positive attitude & courteous telephone etiquette
• Open schedule availability including weekends & holidays (Evenings/Weekends required)

BENEFITS & PERKS:

• 455-490 JMD per hour + performance-based incentives!
• Sign-on Bonus
• Paid training & Lunch Subsidy
• Referral Bonuses
• Overtime available
• Company paid health & life insurance
• Great work environment
• Opportunity for career growth within

About Continuum Global Solutions, LLC

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.

APPLY TO CONTINUUM

Tweet 

Continuum Global Solutions Now Hiring! (Jamaica)

 Continuum provides customer care solutions for some of the most recognized brands around the world. Our people are what sets Continuum apart from other BPOs.

From world class training and professional development to flexible schedules and generous incentives, we are committed to helping you succeed. 

Are you ready for an exciting career with a growing, global company?

Join our winning team in Jamaica!

Go to: www.continuumgbl.com/careers to apply!

Manager I, Customer Care (Montego Bay) - Continuum Global Solutions

 Montego Bay, St James, JM, JMCJS12

Description: 

PLEASE SUBMIT AN UPDATED RESUME ALONG WITH YOUR CONTACT INFORMATION WHEN YOU APPLY!

 

Manager, Customer Care Job Description

 

JOB FAMILY: OPERATIONS:           CUSTOMER CARE

JOB CODE:                                       OP01M02100

JOB LEVEL: M02

OVERTIME STATUS:                       No, Salaried position

REPORTS TO:                                   Service Delivery Manager

 

OBJECTIVE

Responsible for teams providing support to business operations such as front end, image &data capture, and / or document / transaction content management.

 

ESSENTIAL FUNCTIONS

• Plans, organizes, directs, and controls operations.
• Analyzes workflow and assignments to ensure operations run efficiently.
• Provides direction to staff members in resolving problems which arise with internal or external customers.
• Meets with customers to determine needs, solicit feedback on service levels and implement solutions to address issues.
• Adapts departmental plans and priorities to address resource and operational challenges.
• All other duties assigned.

 

REQUIRED EDUCATION AND EXPERIENCE

• Minimum 2 years supervisory experience required.
• Strong analytical and problem solving
• Excellent oral and written communications skills
• Ability to work onsite from our Montego Bay Freeport

 

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are (Monday through Saturday 8am to 8 p.m.)

 

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

APPLY TO CONTINUUM

Customer Service Associate (Inbound) - Portmore, Jamaica - Continuum Global Solutions

 

Portmore, 14, JM, JMACE13

Description: 

Are you a tech savvy problem solver with excellent communication skills? We are hiring Customer Service Associates in Naggo Head, who will handle incoming service calls from US customers who need help with their bill, plan, coverage, technical support, and more. This is an on-site role that offers paid training, health benefits for you & your family, opportunity for professional growth, and many more employer perks. Interested? Apply Today!

RESPONSIBILITIES:

• Actively Listen to Customers to Understand Concerns
• Provide Information About Their Current Plans & Products
• Identify & Position new Solutions That Align with their Needs
• Navigate Through Multiple Computer Applications with Speed & Accuracy

REQUIREMENTS FOR ALL ROLES:

• 18+ Years & High School Diploma
• At Least 6 Months of Call Center Experience
• Professional Positive Attitude & Courteous Telephone Etiquette
• Open Schedule Availability (Evenings/Weekends Required)

BENEFITS & PERKS:

• $350/Base Hourly + Additional Performance Incentives
• Paid Training
• Flexible, Remote Work Environment
• Company Paid Health & Life Insurance Benefits
• Opportunity for Professional Development

About Continuum Global Solutions, LLC

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.

APPLY TO CONTINUUM

Customer Service Associates (Chat & Voice) - Montego Bay, St. James - Continuum Global Solutions

Customer Service Associate (Chat & Voice)

Montego Bay, St James, JM, JMCJS1

Work at home opportunities available

Are you a tech savvy problem solver with excellent communication skills? We are hiring Customer Service Associates in Montego Bay, who will handle incoming service calls from US customers who need help with their bill, plan, coverage, technical support, and more. We have work from home & on-site positions available. For work at home, we will provide you with all equipment, but you must have high speed internet. We offer paid training, health benefits for you & your family, opportunity for professional growth, and many more employer perks. Interested? Apply Today!

RESPONSIBILITIES:

• Actively Listen to Customers to Understand Concerns
• Provide Information About Their Current Plans & Products
• Identify & Position new Solutions That Align with their Needs
• Navigate Through Multiple Computer Applications with Speed & Accuracy

WORK AT HOME REQUIREMENTS:

• High Speed Internet With At Least 10 Mbps Download Speed (No Satellite) Access to Your Router to Create a Wired, Ethernet Connection Router
• Quiet, Secured Workspace
• Must be willing to work in the Montego Bay office after COVID

Profile

REQUIREMENTS FOR ALL ROLES

• Minimum Secondary School Leaving Certificate/HEART Level II Certificate/3 CXCs
• At least 1 year of Customer Service experience preferably within BPO/Call Center
• Proficiency in using a computer and working with Windows based application
• Ability to work within established procedures with a moderate degree of supervision
• Open Schedule Availability (Evenings/Weekends Required)

COMPETENCIES

• Advanced Customer service skills
• Intermediate > Advanced computer proficiency
• Clear and upbeat verbal communication style

  BENEFITS/PERKS

• Hourly base plus Incentive Pay & Overtime Available
• Health (medical, dental, vision)
• Group Life Insurance Benefit
• Employee of the Month Program
• Opportunity for Advancement

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.

APPLY TO CONTINUUM

Customer Service Associate (Montego Bay, St. James) - Continuum Global Solutions

Customer Service Associate

Montego Bay, St James, JM, JMCJS12

Description: 

Do you have customer focused personality with strong communication skills? Are you looking for a promising career with a global organization? We are hiring customer service professionals, to handle inbound customer support inquiries via phone and email.  We have a paid training program and offer performance incentives, opportunities for growth, health benefits, and more. What are you waiting for? APPLY TODAY!

IN THIS ROLE, YOU WILL:

• Provide responses to customer inquiries based on pre-determined scripts and procedures
• Research and resolve customer problems
• Navigate through multiple computer applications with speed and accuracy
• Provide customers with information about additional products and services
• Other duties requested based on client requirements

REQUIREMENTS:

• 18+ years & HS Diploma (or equivalent)
• Customer service experience (preferred, but not required)
• Ability to operate standard office equipment (phone/computer)
• Professional positive attitude and courteous telephone etiquette
• Must be willing to commute to our office in Montego Bay

WE PROUDLY OFFER:

• Hourly Rate + Incentive Pay & Overtime Available
• Paid Training
• Casual, Fun Work Environment
• Opportunity for Advancement
• Health Insurance (medical, dental, vision) & Other Benefits*
• *Benefits based on client/project assignment

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. 

More information can be found at www.continuumgbl.com. Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Individuals with disabilities in need of a reasonable accommodation to apply or compete for employment with Continuum Global Solutions or one of its subsidiaries may request such accommodation(s) by sending an e-mail to HR@Continuumgbl.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

APPLY ONLINE