IMMEDIATE HIRE KINGSTON SEEKING (FULL-TIME) EXECUTIVE CLIENT SUPPORT (TEMPORARY WORK AT HOME)
IMMEDIATE HIRE!!! APPLY NOW and enjoy BENEFITS such as our: - Superior Compensation - Employee Recognition and Rewards Programs - Robust Career Development Programs - Paternity Leave and many more!
NOW HIRING!!! Level 2 - Executive Client Support Representatives!!!
Come join our Dynamic Concentrix family, as we want you to be a part of our constant growing organization.
All CNX team members benefit from:
- Competitive salary
- 100% Health and Life Insurance Premium
- Transportation service (conditions apply)
- Marriage & paternity leave
- Weekly lunch subsidy
- Chill room with modern games & lounge area to relax
- Free onsite Wi-Fi - all day, everyday
- CNX onsite nurse
- Paid referral program
- Career development & growth opportunities
- Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
- Wide list of reward and recognition programs
Candidates should have:
- Business to Business (B2B) work experience
- Ability to work autonomously
- Solid Communication Skills
- Portfolio management
Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain broad knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
Requirements:
- One (1) year customer support / service and/or 6 months sales experience
- CV, NIS, TRN, ID, certification for minimum of 3 CXCs / GCE Subjects (grades 1 to 3, including English language) and a numeric subject or Customer service-related HEART Level-II Certificate
- Schedule Flexibility (holidays & weekends)
- Ability to adapt communication approach to mirror the audience
- Great customer service skills
- Being able to ask for assistance when there are issues beyond your control.
- Good organisational skiills (Prioritization)
- Must be resourceful and intrinsically motivated
- Ability to effectively communicate, both written and verbally
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- 25 words per minute / 90% accuracy (typingtest.com)
- Police Record (Valid in the last 6 months)
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WHY CONCENTRIX?
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different.
Email applications to: jm.talent@concentrix.com
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