Executive Client Support Representatives (Kingston, JM) - Concentrix

IMMEDIATE HIRE KINGSTON SEEKING (FULL-TIME) EXECUTIVE CLIENT SUPPORT (TEMPORARY WORK AT HOME)

IMMEDIATE HIRE!!! APPLY NOW and enjoy BENEFITS such as our: - Superior Compensation - Employee Recognition and Rewards Programs - Robust Career Development Programs - Paternity Leave and many more!

NOW HIRING!!! Level 2 - Executive Client Support Representatives!!! 

Come join our Dynamic Concentrix family, as we want you to be a part of our constant growing organization.

All CNX team members benefit from:

• Competitive salary
• 100% Health and Life Insurance Premium
• Transportation service (conditions apply)
• Marriage & paternity leave
• Weekly lunch subsidy
• Chill room with modern games & lounge area to relax
• Free onsite Wi-Fi - all day, everyday
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Candidates should have: 

• Business to Business (B2B) work experience
• Ability to work autonomously
• Solid Communication Skills 
• Portfolio management

Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database

 Requirements:

• One (1) year customer support / service and/or 6 months sales experience
• CV, NIS, TRN, ID, certification for minimum of 3 CXCs / GCE Subjects (grades 1 to 3, including English language) and a numeric subject or Customer service-related HEART Level-II Certificate
• Schedule Flexibility (holidays & weekends)
• Ability to adapt communication approach to mirror the audience
• Great customer service skills
• Being able to ask for assistance when there are issues beyond your control.
• Good organisational skiills (Prioritization)
• Must be resourceful and intrinsically motivated
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• 25 words per minute / 90% accuracy (typingtest.com)
• Police Record (Valid in the last 6 months)

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WHY CONCENTRIX?

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different.

Email applications to: jm.talent@concentrix.com