Customer Service/Billing Officer (Yallahs, St. Thomas - Jamaica)

Job Summary

Under the general direction of the Commercial Manager, the Customer Service/Billing Officer is responsible for the contracting, billing and customer-related services for consumers of irrigated water in the Yallahs and Plantain Garden River Irrigation Districts.

Key Responsibilities include:

• Ascertain and maintain knowledge of the Commission's financial and commercial regulations, standards and procedures for billing and collections and current rates applicable to water supplies
• Maintain accurate and up-to-date records of customer payments and accounts at the local office of the NIC
• Ensure delivery of bills to customers
• Ensure the relevant charges are applied to new and delinquent customers and the information submitted on a timely basis
• Ensure accurate data and reports are submitted on a timely basis each month to the Commercial Department for the preparation of customers' bills
• Attend Water Users' Group meetings to facilitate customers' queries
• Prepare and submit lists of delinquent customers within the District for appropriate action to be taken and monitor disconnection and reconnection notices
• Issue warning notices for disconnections and follow up with technical staff to ensure that disconnections are effected
• Prepare changes on customers' data as well as introduce new customers
• Process customer applications and draft contracts for review and approval in keeping with the processes established
• Prepare and submit reports on disconnection, reconnection and customer payments as required
• Follow up on the registration of applications and contracts to ensure complete processing according to service standards
• Receive customer concerns and take appropriate action to address them in a timely manner
• Digitize and upload customer records

Minimum Requirements for the position:

• Associate degree or diploma in Business Administration/Marketing or a related field of study
• A minimum of three (3) years working experience in a customer service/billing environment
• Appreciation of  customer service requirements and techniques
• Good interpersonal skills
• Excellent command of the English Language with clear diction and good writing skills
• Good Information Technology skills
• Ability to work with minimal supervision 
• Aptitude for learning and development

Applications are to include a cover letter and a detailed resume and should be submitted no later than December 31, 2021 to:

The Manager - Human Resource & Industrial Relations

P.O. Box 631,

Kingston 6

Or email:  hr@nicjamaica.com

Please note that only shortlisted candidates will be contacted.