Job Summary
Under the general direction of the Commercial Manager, the Customer Service/Billing Officer is responsible for the contracting, billing and customer-related services for consumers of irrigated water in the Yallahs and Plantain Garden River Irrigation Districts.
Key Responsibilities include:
- Ascertain and maintain knowledge of the Commission's financial and commercial regulations, standards and procedures for billing and collections and current rates applicable to water supplies
- Maintain accurate and up-to-date records of customer payments and accounts at the local office of the NIC
- Ensure delivery of bills to customers
- Ensure the relevant charges are applied to new and delinquent customers and the information submitted on a timely basis
- Ensure accurate data and reports are submitted on a timely basis each month to the Commercial Department for the preparation of customers' bills
- Attend Water Users' Group meetings to facilitate customers' queries
- Prepare and submit lists of delinquent customers within the District for appropriate action to be taken and monitor disconnection and reconnection notices
- Issue warning notices for disconnections and follow up with technical staff to ensure that disconnections are effected
- Prepare changes on customers' data as well as introduce new customers
- Process customer applications and draft contracts for review and approval in keeping with the processes established
- Prepare and submit reports on disconnection, reconnection and customer payments as required
- Follow up on the registration of applications and contracts to ensure complete processing according to service standards
- Receive customer concerns and take appropriate action to address them in a timely manner
- Digitize and upload customer records
Minimum Requirements for the position:
- Associate degree or diploma in Business Administration/Marketing or a related field of study
- A minimum of three (3) years working experience in a customer service/billing environment
- Appreciation of customer service requirements and techniques
- Good interpersonal skills
- Excellent command of the English Language with clear diction and good writing skills
- Good Information Technology skills
- Ability to work with minimal supervision
- Aptitude for learning and development
Applications are to include a cover letter and a detailed resume and should be submitted no later than December 31, 2021 to:
The Manager - Human Resource & Industrial Relations
P.O. Box 631,
Kingston 6
Please note that only shortlisted candidates will be contacted.
