Dispatcher (Kingston, Jamaica) - Actavo

Summary of Role

Actavo's Dispatcher will be responsible for the allocation of work to Field Operations Team working across the country. The dispatcher will work with a team to manage job assignments throughout Jamaica, escalating and dealing with client issues and complaints in a professional manner within our Telecommunication Division in Jamaica.

Duties and Responsibilities:

• Allocate work to field engineers in various dispatch areas across the country
• Ensure all calls are treated within strict adherence to company Service Level Agreement (SLA)
• Assume ownership and responsibility for all assigned jobs and manage customer appointments with strict adherence to Department KPIs and Service Level Agreement (SLA)
• Ensure all Stakeholders are updated on open issues
• Respond to field engineers' queries, handle and resolve client complaints and ensure planning issues are dealt with efficiently
• Ensure database is kept up to date with all correspondence from field engineers

Knowledge, Skills and Abilities:

• Previous experience working in a high-volume inbound call centre environment
• Good understanding of Telecommunications industry is desirable
• Good geographical knowledge of Jamaica
• Exceptional customer focus with a positive can-do attitude
• Courteous and friendly professional telephone manner essential
• Excellent literacy, numeric and IT skills including proficiency in MS Office applications
• Ability to work on own initiative and act independently whilst being able to work successfully as part of a team
• Flexibility to work shifts in line with business requirements
• Ability to represent the company in a professional manner at all times

Contact Details:

Human Resource Department

Email: nickieda.roache@actavo.com

Telephone: (876) 667-8683 or 579-9485

Only suitable applications will be acknowledged.

Deadline for applications: January 24, 2022.