Customer Care Agent (Kingston, Jamaica) - N.C.B. Financial Group

 Overview

The Customer Care Agent performs duties of a Customer Experience Representative in handling service requests, complaints and inbound calls from customers regarding all products and services delivered by the NCB Group of Companies.

Core Functions:

• Perform duties of a Customer Experience Representative in handling service requests, complaints and inbound calls from customers regarding all products and services delivered by the NCB Group of Companies.
• Conduct outbound campaign activities aimed at new business development by tailoring appropriate products consistent with the needs of the customer.
• Conduct e-banking support and training for NCB electronic channels to drive usage by customers.
• Provide product leads/referrals to the Direct Sales Team, Branches and Subsidiaries.
• Handle all customer-related social media queries, emails, texts, online chats and instant messenger communication received within stipulated timelines.
• Liaise with electronic channel merchants (e.g. utility providers) in handling bill payment queries (including refunds to accounts) on behalf of customers.

Qualification and Experience:

• First degree in Business Administration or Management Studies from an accredited tertiary institution
• A minimum of three (3) years’ work experience in a banking and financial services institution

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