Customer Care Agent - GSM & Digicel+ 11 (Kingston, Jamaica) - Digicel Jamaica

 About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Primary objective of the job:

Customer Care Agent (Kingston, Jamaica) - NCB Financial Group

The Customer Care Agent perform duties of a Customer Experience Representative in handling service requests, complaints and inbound calls from customers regarding all products and services delivered by the NCB Group of Companies.

Core Functions

• Perform duties of a Customer Experience Representative in handling service requests, complaints and inbound calls from customers regarding all products and services delivered by the NCB Group of Companies.
• Conduct outbound campaign activities aimed at new business development by tailoring appropriate products consistent with the needs of the customer.
• Conduct e-banking support and training for NCB electronic channels to drive usage by customers.
• Provide product leads/referrals to the Direct Sales Team, Branches and Subsidiaries.
• Handle all customer-related social media queries, emails, texts, online chats and instant messenger communication received within stipulated timelines.
• Liaise with electronic channel merchants (e.g. utility providers) in handling bill payment queries (including refunds to accounts) on behalf of customer

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Marketing, Mass Communication or any other related discipline.
• Minimum of three (3) years working experience preferably in a customer facing role in a financial institution.

APPLY ONLINE

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Customer Care Agents (Kingston, Jamaica) - Express Fitness

 

Do you have what it takes to be an exceptional customer care agent? Then this is a great opportunity for you to join the Express Fitness family!

Send your resume to hr@expressfitnessja.com

Customer Care Agents (Montego Bay, Jamaica) - Contax360 BPO Solutions

Contax360 BPO Solutions, a leading global contact center solutions provider and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.

Now hiring for our Montego Bay, Jamaica Office:

Customer Care Agent (Voice & Email)

Our Client is an established and growing e-commerce provider of high-quality products. We are seeking motivated individuals with a passion for customer service to help us continue to delight our customers by assisting them to share life’s joys.

Job Summary:

The Customer Care Agent is responsible for providing exceptional service to every customer and will respond to telephone, email, and live chat customer inquiries in an efficient, professional, and friendly manner. Flexibility to work from the office is a must. All candidates must be flexible to work any 5-day of the 7-day work week from as early as 6 am -9 pm.

Specific Duties:

• Respond to and resolve a high volume of inbound customer service inquires and issues via telephone, and email
• Follow-up with customers regarding outstanding order issues, including customer submitted photos, personalized text, and order detail information
• Adhere to department performance metrics related to contacts, quality assurance, customer satisfaction, and adherence/conformance
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Maintain a balance between company policy and customer benefit in decision making
• Identify and recommend merchandising, site usability, and policy improvements, based on customer feedback
• Place, track, and close orders through the internal order fulfillment system

SKILLS REQUIRED:

• Strong computer skills, including internet, must be proficient in using web browsers to navigate websites, Microsoft Word, Outlook, and Excel
• Excellent written and verbal communication skills in English including proper grammar.
• Exceptional Interpersonal Skills
• Strong resolution management skills
• Excellent organizational skills and attention to detail
• Good Listening Skills and demonstrates the necessary enthusiasm
• Ability to adhere to processes, procedures, and guidelines while executing tasks and assignments.
• Demonstrated ability to provide a high level of quality customer service

EDUCATION:

• CSEC/CAPE or City & Guilds Required
• Heart NVQJ certification/Associates Degree or Higher Preferred

EXPERIENCE:

• Minimum 1-2 years Customer Service/Retail Sales/E-Commerce

OTHER REQUIREMENTS:

• Reliable internet service; minimum of 10 MB – preferably Flow but other ISPs may be considered.
• Must be able to type a minimum of 25 words per minute
• Willingness and desire to go the extra mile for customers
• Experience with technical support and/or troubleshooting related to computers is strongly preferred

What we offer:

• Paid training
• Free Health Insurance
• Free Life Insurance
• Daily Lunch Allowance
• Paid Holidays
• Educational Assistance
• Career advancement programme
• Shuttle service
• Competitive Salary
• Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check prior to starting.

Only short-listed applicants will be contacted.

APPLY ONLINE

Customer Care Agent (Kingston, Jamaica) - N.C.B. Financial Group

 Overview

The Customer Care Agent performs duties of a Customer Experience Representative in handling service requests, complaints and inbound calls from customers regarding all products and services delivered by the NCB Group of Companies.

Core Functions:

• Perform duties of a Customer Experience Representative in handling service requests, complaints and inbound calls from customers regarding all products and services delivered by the NCB Group of Companies.
• Conduct outbound campaign activities aimed at new business development by tailoring appropriate products consistent with the needs of the customer.
• Conduct e-banking support and training for NCB electronic channels to drive usage by customers.
• Provide product leads/referrals to the Direct Sales Team, Branches and Subsidiaries.
• Handle all customer-related social media queries, emails, texts, online chats and instant messenger communication received within stipulated timelines.
• Liaise with electronic channel merchants (e.g. utility providers) in handling bill payment queries (including refunds to accounts) on behalf of customers.

Qualification and Experience:

• First degree in Business Administration or Management Studies from an accredited tertiary institution
• A minimum of three (3) years’ work experience in a banking and financial services institution

APPLY NOW

Customer Care Agent (Kingston, Jamaica) - Digicel

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.

After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Learn more... 

Description: Customer Care Agent

Primary objective of the job:

To respond to customers’ queries and complaints via the (phone, email and webchat) providing clear and accurate information regarding company services, billing and retention.

 Main Duties and Responsibilities

Resolve/Respond to customers queries:

• On products and services, billing, general package information etc.
• Taking ownership of customer service issues to ensure resolution to the company’s standards.
• Add value to each customers’ experience:
• Retain or re-establish relationships with customers by building rapport
• Maximizing of revenue generating opportunities through up-selling to existing customers
• Documentation of customer queries:
• Record each customer’s query or concern and the resolution or recommendation provided

Adjustments:

• Activate/adjust accounts for customers on the subject service/credit extensions, reconnections, change of services, enabling/disabling subscriptions, upgrading/downgrading package etc.
• Assist the process for installation of new service.

Academic qualifications and experience required for job:

• Minimum 5 CAPE or GCE O’ Levels general proficiency passes (Grade I, II, III) or CAPE  (Grade I, II, III, IV, V) including English Language and Mathematics or a quantitative subject

Functional Skills:

• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent telephone techniques
• Time management skills
• Ability to work well under pressure
• Telecoms experience
• Strong problem solving skills

Working Condition:

• 24/7 shift environment with scheduled tours based on the needs of the Call Center inclusive of Extra Time

APPLY TO DIGICEL

Billing & Customer Care Agent (Montego Bay, St. James) - Teleperformance

Billing and Customer Care Agent- Montego Bay

Are you looking to start you career in one of the fastest growing sectors in Jamaica

Teleperformance needs you!

We are hiring billing and customer care agents at our Montego Bay location for one of the largest video, high-speed internet and phone providers to residential customers in the US.  Agents on this program handle calls resolving a variety of issues including billing issues, service upgrades and customer care.  Key elements in being successful are making sure you have EXCEPTIONAL customer service and active listening skills and fully understand the guidelines and benefits that will be trained to you by our excellent training team.  If you love working with people and are outgoing and friendly this could be a great career path for you!

This program operates from 7:00 A.M. to Midnight (12:00 am) 7 days a week, this is a full-time 40 hour a week position and agents work a variety of shifts.

We offer a great hourly rate plus the opportunity to earn up to $500 USD monthly in commission. 

• Successful agents on this program have excellent communication skills, basic computer skills and the ability to type at least 17 WPM. 
• You must be 18 years of age or older and possess a valid Jamaican ID, NIS and TRN. 

We are proud to offer our team members a great place to work and much more.

Teleperformance employees enjoy:

• Free Wi-Fi
• Free lunches & snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Wellness Center with Nurse, Doctor & Counselor on site
• Management Training Program
• Onsite banking options and financial planning assistance
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!  
• Daily transportation allowance for shifts ending after midnight 
• Additional bonus for employees covering overnight shifts 

We serve clients across a variety of industries including retail, banking, telecommunications, travel and hospitality.

Teleperformance is located in Montego Bay at 1 Mangrove Way in the Freezone.

Email applications to: mbjrecruiting@teleperformance.com



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Customer Care Agent 1 (Kingston, Jamaica) - Digicel

DESCRIPTION

Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific. After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

Visit www.digicelgroup.com for more information

Primary objective of the job:

To respond to customers’ queries and complaints via the (phone, email and webchat) providing clear and accurate information regarding company services, billing and retention.
Main Duties and Responsibilities

• Resolve/Respond to customers queries:
• On products and services, billing, general package information etc.
• Taking ownership of customer service issues to ensure resolution to the company’s standards.
• Add value to each customers’ experience:
• Retain or re-establish relationships with customers by building rapport
• Maximizing of revenue generating opportunities through up-selling to existing customers
• Documentation of customer queries:
• Record each customer’s query or concern and the resolution or recommendation provided

Adjustments:

• Activate/adjust accounts for customers on the subject service/credit extensions, reconnections, change of services, enabling/disabling subscriptions, upgrading/downgrading package etc.
• Assist the process for installation of new service.

Academic qualifications and experience required for job:

• Minimum 5 CAPE or GCE O’Levels general proficiency passes (Grade I, II, III) or CAPE  (Grade I, II, III, IV, V) including English Language and Mathematics or a quantitative subject

Functional Skills:

• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent telephone techniques
• Time management skills
• Ability to work well under pressure
• Telecoms experience
• Strong problem solving skills

Working Condition:

• 24/7 shift environment with scheduled tours based on the needs of the Call Center inclusive of Extra Time

APPLY ONLINE

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Customer Care Specialists (Montego Bay, Jamaica) - Contax360 BPO Solutions

DESCRIPTION

To provide assistance and resolve any emerging problems that our customers might face with accuracy, efficiency and the utmost professionalism.

Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization;  seeks qualified and professional individuals who are able to work from office and home to join our team.

Now hiring for our Montego Bay Office:

CUSTOMER CARE SPECIALISTS

Our Client is an established and growing high quality internet-based company specializing in image publishing service. Customers are able to create photo books, personalize photo cards and stationery, and share photos with family and friends. We are seeking highly motivated team members with a passion for customer service to help us continue to delight our customers by helping them share life’s joy.

Job Summary:

The Care Specialist is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner. Flexibility to work any shift assigned within a 24 hour period Monday to Sunday is a requirement.

Specific Duties:

• Respond to and resolve inbound phone inquiries from Client’s in a professional and timely fashion. 
• Manage large amount of incoming calls on a daily basis
• Navigates computerized system to update customer management systems (“CMS”) database as needed.
• Reply to emails received by customers when necessary to achieve issue resolution. 
• If requested by the customers a follow-up call is conducted in order to achieve issue resolution in accordance with client standards.

SKILLS REQUIRED:

• Computers: Basic knowledge of internet (tools and applications) and Windows (desktop), ability to navigate multiple applications.
• Typing/Keyboard Skills: 25wpm.
• Good Verbal and Written Communication Skill: Ability to speak English clearly and type grammatically correct sentences, articulate thought processes effectively, listens intently and comprehends accurately, has smooth flow of speech.
• Exceptional customer service and sales skills: patient, good listener, polite, courteous, attentive and genuine. Conflict Resolution skills and willingness to take responsibility: must have the ability to be the customer advocate internally and resolve issues affecting the customer's ability to receive the service expected. Need to understand internal systems, escalate issues to appropriate people and follow up until issue resolution.
• Able to identify revenue opportunities and engage with the customer to upsell or inform customer of available services (both complimentary and paid)
• Has a high stress tolerance and resilience to conflict
• Highly motivated and energetic, and able to thrive in a fast-paced environment.
• Ability to work as a team player
• Analytical and Logical Abilities: Ability to break down customers’ issue and identify the reason/purpose of call. 
• Identifies trends, is able to visualize consequences and suggests solutions.

 EDUCATION:

• CSEC/CAPE or City and Guilds Required
• Heart NVQJ certification/Associates Degree or Higher Preferred.

EXPERIENCE:

• Minimum 1-2 years Customer Service/Retail Sales/e-commerce

OTHER REQUIREMENTS:
Education/Knowledge:

• 3 CSEC/City and Guild or HEART certificate, excellent computer skills and experience in a Windows environment.
• Ability to work from home would be an asset i.e having reliable internet connection and a desktop/laptop computer

All applicants should be 18 years or older and must have a valid Government issued photo ID, TRN and NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

Applicants should submit resumés and cover letters no later than Monday, April 15, 2020 to jobs@contax360.com or access vacancies via www.contax360.com

Only short-listed applicants will be contacted.

Conduent Customer Care Open House/Walk-in (Kingston, Jamaica)

Walk-ins at Conduent

Immediate openings available in telecommunications - Chat, Email Healthcare. 

Benefits:

Competitive base pay plus incentives 

Company paid insurance (life and health)

Free transportation 

Onsite clinic 

And much more...

Tuesdays and Thursdays

10:00 am to 6:00 pm

7 Haining Road, New Kingston 

Documents required:

Government photo ID 

TRN, NIS

Birth certificate 

Three (3) CXCs including English or one (1) year call centre experience 

Résumé 

Apply to: conduentjobsJA@conduent.com

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