Customer Service Agents (St. Catherine, Jamaica) - Transparent BPO

 Job Description

We are looking for Customer Service Agents that will be the liaison between Transparent BPO's clients and their current and potential customers. The successful candidates will be able to accept ownership for effectively solving customer issues, completing sales, handling complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

A successful Agent will manage large amounts of inbound calls promptly, follow call center "scripts" when handling different topics, and identifying customers' needs, clarify information, research every issue and provide solutions.

Requirements

• Must be able to fluently speak and write English, using proper pronunciation and sentence structure: minimal accent, clear voice, good volume, and pace. Voice should project confidence.
• Agent must possess excellent customer service skills
• Good communication skills. The ability to be conversational and build rapport with customers is key to upselling.
• Must have the ability to multi-task. There will be a need for the agent to effectively manage several duties at the same time. Mainframe tool (customer database), H2H tool, and Callshaper platform
• Must be an excellent problem solver and critical thinker.
• Be able to select/introduce new products (upsell) to create value on order calls. Example: Customers will call in to ask questions or have concerns with their orders. Through conversation, you are to make efforts to upsell at every available and appropriate opportunity.
• Must be highly self-motivated and a fast learner/ being able to retain information
• Excellent typing skills
• Be very polite and demonstrates the ability to exercise patience
• Able to display empathy toward a customer’s situation
• Must be a team player
• Have a positive attitude: friendly, upbeat, willing, and helpful
• Ability to work in a fast–paced setting. Efficient time management Flexible with work schedules and willing to workdays nights and weekends, and overtime in some cases.

Benefits
What can you expect from Transparent:

• Incentives starting from training
• Weekly payment
• Competitive Base Salary
• Competitive Health Benefits
• Onsite Clinic
• Onsite Daycare
• Staff Transportation
• Premium Restaurants on-site
• A people centric company culture
• Strong promotions from within policy
• Rewards and Recognition & more
• A comfortable state of the art work environment 

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