Customer Care Coordinators (Montego Bay, Jamaica) - National Pen Company

Customer Care Coordinator - Work 247

Job Title: Goldstar Customer Care Coordinator - Work 247

Report to: Work 247 Team Lead & Junior Operations Manager

Location: Montego Bay – Jamaica

Start Date: December 29, 2024

Job Description:

Goldstar is a rapidly growing manufacturer and supplier of customized writing instruments servicing over 5,000 specialty advertising distributors across the United States & Canada. Voted one of the Greatest Companies to work for by PPB, Goldstar is looking for enthusiastic individuals who have a love for customer service and excel at going above and beyond for clients.

We are looking for Customer Care Coordinators who are motivated, enthusiastic, and sales oriented self-starters. We are passionate about people and performance excellence and put our customers at the center of everything we do. Join our diverse, in-house, team where you will feel valued and inspired to contribute your unique skills and experience.

Your role will involve:

• Working tabs in Work 247 including but not limited to OE Hold, Proof Bounce, Art Hold, Goldstar Art QC and Completed.
• Check to ensure that customer orders meet Goldstar base standards.
• Analyzing purchase order and matching it up with what was entered.
• Communicate with customers discrepancies with artwork, pricing, quantity etc.
• Releasing orders to production.
• Reviewing and distributing Orders/Artwork received.
• Ensuring all customers and Sales Managers can depend on Account Coordinators as their key contact for complete order cycle.
• Effectively navigating the Goldstar website, Salesforce, The App, Knowledge Base, and other sites to get the customer accurate information.
• Educate customer on product knowledge.
• Liaison with other departments to better assist the customer.
• Working the Deluxe Orders Box which includes but not limited to replying to deluxe customer, sending new orders to be processed, following up to get artwork, sending shipping updates.
• Accessing the Deluxe art portal and downloading artwork
• Working the Staples box which includes but not limited to sending new orders to be processed, replying to shipping notifications, prices etc.

REQUIRED QUALIFICATIONS:

• Must have minimum of 1 year of customer service, call center environment preferred.
• Demonstrate superior telephone skills with good written and verbal communication skills
• Strong ability to multi-task in a fast paced, high volume environment including phone calls, email, order processing while paying close attention to detail.
• Must be a team player and have excellent e-mail and verbal communication skills.
• High school diploma or 4 High School passes (to include English Language and a Math related subject)
• Familiarization with computer applications such as MS Office suite
• Be able to type 40 wpm (minimum)
• High caliber of execution against targets and tasks

Email applications to: jajobs@pens.com

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