Customer Service Representatives (Kingston & St. Andrew, St. Catherine) - Wisynco Group

Wisynco Group Ltd is seeking Customer Service Representatives to join our family.

Description:

The Customer Service Representative has responsibility for providing product/services information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

KEY RESPONSIBILITIES:

• Manage incoming calls and customer service inquiries
• Manage incoming emails to ensure timely and accurate response, escalating to Customer Experience Supervisor/Manager where necessary
• Identify and assess customers’ needs to achieve satisfaction
• Place, manage and maintain customer orders
• Provide accurate, valid and complete information by using the right methods/tools
• Attract potential customers by answering product and service questions; suggesting information about other products and services
• Facilitate the process of opening new customer accounts by recording prospective customer details and submitting to Sales Team
• Assist in resolving product or service problems by clarifying customers’ complaints, collecting and recording accurate details to allow respective teams to conduct investigations and determine root cause or best solution to solve the problem
• Follow communication procedures, guidelines and policies
• Assist in training the sales team and new recruits in Comnet order placement and procedure for reporting and managing customer complaints
• Build sustainable relationships of trust through open and interactive communication
• Any other duties as may be assigned within the scope of the job

JOB SPECIFICATION/COMPETENCIES [Minimum]
Required Qualification, Experience, Knowledge and Skills:

• Minimum five (5) CSEC passes including English A and Mathematics/ Principles of Accounts with Two (2) years’ experience in a similar position
• People oriented and results driven with excellent interpersonal skills
• Knowledgeable in the use of MS Office productivity tools (Word, Excel, Outlook)
• Excellent communication skills – both in written and verbal formats with the ability to communicate with varying levels of staff
• General proficiency in the use of a PC including data entry skills and knowledge of Microsoft Word/Excel
• Good listening, problem solving and conflict mediation skills
• Attention to detail and quality focused with strong client service orientation
• Able to perform multiple tasks simultaneously
• Able to build and maintain productive working relationships, be confidential, and contribute as an effective team member
• Flexible and able to adjust quickly and react positively to change
• Flexibility in following a schedule
• Open to receiving feedback from the Leadership team and team members
• Good planning, organization, analytical and time management skills with the ability to work well under pressure
• Must be 18 years and older

Email resumes to careers@wisynco.com 

Please note that only those candidates who meet the required criteria will be contacted.