Job Title: Goldstar Customer Care Coordinator - Work 247
Report to: Work 247 Team Lead & Junior Operations Manager
Location: Montego Bay – Jamaica
Start Date: December 29, 2024
Job Description:
Goldstar is a rapidly growing manufacturer and supplier of customized writing instruments servicing over 5,000 specialty advertising distributors across the United States & Canada. Voted one of the Greatest Companies to work for by PPB, Goldstar is looking for enthusiastic individuals who have a love for customer service and excel at going above and beyond for clients.
We are looking for Customer Care Coordinators who are motivated, enthusiastic, and sales oriented self-starters. We are passionate about people and performance excellence and put our customers at the center of everything we do. Join our diverse, in-house, team where you will feel valued and inspired to contribute your unique skills and experience.
Your role will involve:
- Working tabs in Work 247 including but not limited to OE Hold, Proof Bounce, Art Hold, Goldstar Art QC and Completed.
- Check to ensure that customer orders meet Goldstar base standards.
- Analyzing purchase order and matching it up with what was entered.
- Communicate with customers discrepancies with artwork, pricing, quantity etc.
- Releasing orders to production.
- Reviewing and distributing Orders/Artwork received.
- Ensuring all customers and Sales Managers can depend on Account Coordinators as their key contact for complete order cycle.
- Effectively navigating the Goldstar website, Salesforce, The App, Knowledge Base, and other sites to get the customer accurate information.
- Educate customer on product knowledge.
- Liaison with other departments to better assist the customer.
- Working the Deluxe Orders Box which includes but not limited to replying to deluxe customer, sending new orders to be processed, following up to get artwork, sending shipping updates.
- Accessing the Deluxe art portal and downloading artwork
- Working the Staples box which includes but not limited to sending new orders to be processed, replying to shipping notifications, prices etc.
- Must have minimum of 1 year of customer service, call center environment preferred.
- Demonstrate superior telephone skills with good written and verbal communication skills
- Strong ability to multi-task in a fast paced, high volume environment including phone calls, email, order processing while paying close attention to detail.
- Must be a team player and have excellent e-mail and verbal communication skills.
- High school diploma or 4 High School passes (to include English Language and a Math related subject)
- Familiarization with computer applications such as MS Office suite
- Be able to type 40 wpm (minimum)
- High caliber of execution against targets and tasks
Email applications to: jajobs@pens.com