The GraceKennedy Group seeks to identify an individual looking for an excellent opportunity to progress his/her career; and who possesses the vision and energy to help drive dynamic changes across the group, in the following capacity:- RECEPTIONIST/OPERATOR
KEY RESPONSIBILITIES
- Welcome on-site customers, determine nature of their business, and announces them to appropriate personnel.
- Direct visitors by maintaining employee and department directories.
- Answer incoming calls, determine purpose of callers, and forwarding calls to relevant personnel.
- Re-direct calls as appropriate and take adequate messages when required.
- Maintain security by following procedures; monitoring logbook; issuing visitor badges.
- Supply information regarding the organization to the general public, clients and customers.
- Monitor visitor access and maintain security awareness.
- Maintain an inventory of visitors pass and reconcile at the end of each day.
- Liaise and distribute cheques from the Accounts Department.
- Collect and issue overseas courier packages to each department.
- Assist with monitoring the activities of the bearers.
- Assist with ensuring that mails are sent and retrieved from the Post Office weekly.
- Assist with monitoring the efficiency of the switchboard lines/Auto Attendant.
- Updating of Internal Directories.
- Receive, sort mail and deliveries and deliver/contact department/personnel for urgent items.
- Perform any other job-related duties as assigned.
REQUIRED QUALIFICATION, EXPERIENCE, KNOWLEDGE, AND SKILLS:
- Five [5] CXC subjects including Mathematics/Accounts, English Language.
- Customer Service training is a plus.
- Three [3] years’ experience in a similar position
- Strong organizational skills
- Ability to work on your own initiative.
- Excellent interpersonal skills.
- Ability to think quickly and communicate orally with a variety of callers.
- Team and customer Orientation.
- Training in voice and speech.
- Knowledge of Microsoft Office Suite applications.
GraceKennedy upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.
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