Telephone Operators, Beauty Therapists, Barbers (Kingston, Jamaica) - Totally Male Club Spa & Salon

 

Telephone Operator (Kingston, Jamaica) - Ministry of Foreign Affairs & Foreign Trade

Telephone Operator (OPS/TO 2)

Job Purpose

To provide efficient and timely telephone services to the staff of the Ministry and the general public.

Key Responsibilities
Professional/Technical:
Reporting to the Office Manager, the incumbent has responsibility for the operation of the PBX Electronic/Digital Switchboard at Headquarters. The incumbent performs the following tasks:

• Places and receives local and long-distance telephone calls through the Switchboard and connects calls to appropriate extensions;
• Makes contact with Jamaica’s Diplomatic Missions and Consulates overseas on a regular basis;
• Deals with routine queries for information from the public;
• Screens incoming calls from persons requesting classified information;
• Consults with supervisor, if necessary, before routing calls to the appropriate officer;
• Screens calls for the Honourable Minister, Minister of State, Permanent Secretary, Under
• Secretaries and other senior officers in the Ministry;
• Provides alternative routing for urgent calls, if an appropriate officer is not available;
• Files telephone authorization slips. Checks telephone bills to ensure that long distance
• calls placed have been authorized and noted in the Telephone Register and to ensure that
• charges for the various calls are registered;
• Certifies telephone bills for payment by verifying actual (local and overseas) calls recorded on the Ministry’s trunk lines;
• Responds as required to any audit query that might arise in relation to telephone calls;
• Assists in the preparation and maintenance of an internal directory of switchboard extensions;
• Reports technical faulty extensions and telephone lines to the relevant authorities;
• Ensures that follow-up action is taken to repair reported technical faults;
• Any other duties assigned.

Required Knowledge, Skills and Competencies

• Organizational awareness - basic knowledge of the Ministry’s programmes and responsibilities.
• Good working knowledge of the operation of a PBX Electronic/digital System.
• Good working knowledge of telephone techniques.
• Strong customer service orientation.
• Good interpersonal skills. Incumbent should be pleasant, courteous and patient.
• Good speech and voice modulation. A clear, pleasing voice and good hearing are important.
• Good listening skills.
• Good eye-hand co-ordination and manual dexterity.
• Ability to work under pressure.
• Good reading, spelling and arithmetic skills.

Minimum Required Qualification and Experience

• School Leaving Certificate. Passes in four (4) CXC subjects including English Language or equivalent.
• Training in the use of the PBX Electronic/digital Switchboard.
• Certificate in Telephone Techniques.
• Previous working experience as a Telephone Operator would be an asset.

Special Conditions Associated with the Job

• The job of a telephone operator requires little physical exertion. During peak calling periods, however, the pace at the Switchboard may be hectic. An operator’s work is generally quite repetitive and the operator must sit for long periods.

Applications accompanied by résumés should be submitted no later than Friday, 5th April, 2024 to:

Senior Director,
Human Resource Management and Development,
Ministry of Foreign Affairs and Foreign Trade,
2 Port Royal Street,
Kingston.

Email: recruitment@mfaft.gov.jm

Please note that only shortlisted applicants will be contacted.

Receptionist (Manchester, Jamaica) - Firearm Licensing Authority

The Firearm Licensing Authority, a statutory body in the Ministry of National Security (MNS), hereby invites applications from suitably qualified individuals to fill the following position:

RECEPTIONIST (BAND 3) - Southern Regional Office - Mandeville 

Salary range: $1,272,269 - $1,770,060 per annum 

Receptionist/Telephone Operator (Montego Bay, Jamaica) - Private Security Regulation Authority (PSRA)

 Receptionist/Telephone Operator - (Band 3) 

For Montego Bay office

Salary: $1,272,269 p.a.

The Private Security Regulation Authority (PSRA), a statutory body under the Ministry of National Security with the mandate to monitor and regulate the Private Security Industry, is seeking to engage the services of a receptionist/telephone operator in our Montego Bay office, who will be responsible for receiving clients and the general public, and serving as a customer service representative for the Authority.

Core Responsibilities:

• Receiving all clients and visitors to the Authority
• Provide courteous and appropriate information/assistance regarding inquiries
• Process all incoming telephone calls
• Vet all applications
• Ensure complete documentation of all prescribed front desk activities

Qualifications and Experience:

• Four (4) CXC subjects with English Language principally
• Acquired and practical telephone operation skills
• At least one (1) year experience in a similar position

Specific Knowledge and Competencies required:

• Good interpersonal skills
• Effectively communicate with employees and the public
• Excellent customer service skills
• Conflict resolution skills
• Flexible in relating to persons of all levels
• Good listening skills

Applications along with resumes should be forwarded by January 31, 2024 to email: applications@psra.gov.jm

We thank all applicants for their expressions of interest; however, only shortlisted candidates will be contacted.

Receptionist/Operator (Kingston, Jamaica) - GraceKennedy Group Limited

The GraceKennedy Group seeks to identify an individual looking for an excellent opportunity to progress his/her career; and who possesses the vision and energy to help drive dynamic changes across the group, in the following capacity:-​ RECEPTIONIST/OPERATOR

KEY RESPONSIBILITIES

• Welcome on-site customers, determine nature of their business, and announces them to appropriate personnel.
• Direct visitors by maintaining employee and department directories.
• Answer incoming calls, determine purpose of callers, and forwarding calls to relevant personnel.
• Re-direct calls as appropriate and take adequate messages when required.
• Maintain security by following procedures; monitoring logbook; issuing visitor badges.
• Supply information regarding the organization to the general public, clients and customers.
• Monitor visitor access and maintain security awareness.
• Maintain an inventory of visitors pass and reconcile at the end of each day.
• Liaise and distribute cheques from the Accounts Department.
• Collect and issue overseas courier packages to each department.
• Assist with monitoring the activities of the bearers.
• Assist with ensuring that mails are sent and retrieved from the Post Office weekly.
• Assist with monitoring the efficiency of the switchboard lines/Auto Attendant.
• Updating of Internal Directories.
• Receive, sort mail and deliveries and deliver/contact department/personnel for urgent items.
• Perform any other job-related duties as assigned.

REQUIRED QUALIFICATION, EXPERIENCE, KNOWLEDGE, AND SKILLS:

• Five [5] CXC subjects including Mathematics/Accounts, English Language.
• Customer Service training is a plus.
• Three [3] years’ experience in a similar position
• Strong organizational skills
• Ability to work on your own initiative.
• Excellent interpersonal skills.
• Ability to think quickly and communicate orally with a variety of callers.
• Team and customer Orientation.
• Training in voice and speech.
• Knowledge of Microsoft Office Suite applications.

Qualified applicants are invited to submit applications no later than 26/11/2023 - November 26, 2023 via the careers section of our Corporate Website at www.gracekennedy.com.

GraceKennedy upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.

APPLY ONLINE

Tweet

Telephone Operator (Acting) - St. Ann, Jamaica - Brown's Town Community College

 Telephone Operator (OPS/TO 2) - Acting Capacity 

Summary

The employee is responsible for the handling of all incoming calls in a pleasant and professional manner as one of the College's chief operators of the switch board. The employee is also expected to maintain appropriate records and perform administrative duties as required.

Qualifications & Experience:

• Associate degree from an accredited institution (along with five (5) CSEC/GCE subjects including English Language and Mathematics/Principles of Accounts)
• One (1) year of experience working in a similar field
• Sound knowledge and experience in record keeping
• Excellent verbal communication skills

All applications should include a letter of application, along with a resume and at least two (2) written references. Please send to the following address(es):

We facilitate receipt of applications via email address: hr@btcc.edu.jm

Please address communication to

The Chairman,

c/o The Principal,

Brown's Town Community College,

1 Huntley Road,

Brown's Town P.O. Box 556,

St. Ann.

The application submissions regarding the above job position(s) close on Sunday, November 12, 2023.

We thank all applicants for their interest in serving this institution, however, we may limit further communications to shortlisted applicants. We also reserve the right to make contact prior to the stated end date to receive applications.

Tweet

Receptionist/Telephone Operator (Contract) - (Kingston, Jamaica) - Jamaica Teaching Council

Job Purpose 

Under the general supervision of the Personnel Officer, the Receptionist/Telephone Operator is responsible for greeting, interacting with and providing information for customers, as well as operating the telephone switchboard and undertaking routine administrative tasks for the Council.

Required Education and Experience:

• Bachelor's degree in Public Administration, Management Studies, Personnel Management, Business Administration
• At least four (4) years on the job experience at the supervisory level performing customer service related functions
• Knowledge of customer service principles and practices is an asset

For further information, please contact the Human Resource Management Section at (876) 922-1400. 

Interested persons are invited to submit application letters with resumes no later than Friday, September 22, 2023 to the address presented below:

Director - Human Resource Management,

Ministry of Education, Youth

2 National Heroes Circle,

Kingston 4, or

Email: jobapplications@moey.gov.jm

Subject: "Indicate Name of Post" 

Please visit the Jamaica Teaching Council's website at https://jtc.gov.jm/ to view the job description for the post. 

We thank all applicants for expressing an interest; however, only shortlisted candidates will be contacted.

Telephone Operator (Kingston, Jamaica) - The Trade Board Limited

 The Trade Board Limited, a regulatory agency of government under the auspices of the Ministry of Industry, Investment and Commerce (MIIC) hereby invites applications from suitably qualified individuals to fill the following position:

TELEPHONE OPERATOR (OPS/TO 2)

JOB PURPOSE

Compensation: $1,272,269 - $1,711,060 per annum

Under the general direction of the Director of Human Resource Management and

Administration, the incumbent is responsible for managing and operating the

switchboard for The Trade Board Limited in delivering efficient and effective

telephone and customer service to internal and external users.

KEY OUTPUTS

• Processed calls
• Reports of Faulty lines
• Monthly Reports
• Delivered Messages
• Disseminated information
• Updated Staff Directory
• Appropriate use of Intercom

KEY RESPONSIBILITY AREAS

• Prioritize all day to day operations for the switchboard.
• Respond to and take ownership of calls from both internal and external customers in a timely, efficient and courteous manner.
• Checks telephone lines daily and promptly reports faulty lines and any other PBX console problems to the Supervisor.
• In receiving incoming calls, identify the officers required and connect callers to the appropriate extensions.
• Updates and maintains personal copy of staff directory (with extension numbers) and other resources to ensure accurate dispensing of information.
• Answers calls from extensions, dialing numbers required and connecting the party to the officer(s).
• Observe signal lights on switchboards, and dial or press buttons to make connections.
• Advice officers of any difficulties being experienced in obtaining the number requested.
• Audits telephone bills on a monthly basis and submits a report to the Director of Human Resource Management and Administration on the findings of said audit.
• Records and deliver messages to members of staff.
• Assess receptiveness of employees and report any pattern of reluctance by employees in accepting calls transferred to them.
• Operates the intercom to page individuals or make general announcements
• Pro-actively gather, monitor and keep abreast of events, activities and services in order to advise callers
• Provides assistance with training of personnel to function as relief telephone operators
• Contribute new ideas and make suggestions for the continual improvement of services and procedures
• Consistent attendance and punctuality with much care and attention to deportment.

Other Responsibilities

• Performs other duties and responsibilities as assigned from time to time by the Director of Human Resource Management and Administration

PERFORMANCE STANDARDS

• Timeliness in placing and receiving calls
• Timeliness in retrieving calls from persons who are placed on hold
• Telephone etiquette is maintained
• Accuracy of information disseminated
• Accuracy and appropriateness in delivery of messages
• Timeliness of reports on issues
• Timeliness in auditing of telephone bills
• Level of effectiveness in utilization of the intercom
• Quality of customer service delivered to telephone customers

INTERNAL AND EXTERNAL CONTACTS

Internal - Nature of relationship

• All members of staff at TBL
• Make calls for and transfer calls to employees.
• Delivery of messages

External - Nature of relationship

• Customers and other stakeholders
• Transfer their calls to employees.
• Take their messages.
• Advise callers of events, activities and services when necessary

REQUIRED COMPETENCIES

Grade ‘1’ being the lowest and ‘5’ the highest

CORE COMPETENCIES

Competency (Level)

• Good Oral communication skills (3)
• Good problem solving and decision skills (3)
• Excellent Customer Service Skills (5)
• Excellent Time Management skills (5)
• Excellent Interpersonal and team skills (5)

TECHNICAL COMPETENCIES

Competency (Level)

• Good use of Initiative (3)
• Very Good telephone etiquette (4)
• Polite manner and pleasant speaking voice (5)
• Excellent knowledge of electronic switchboard system (5)

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Five (5) CXC, Grade 1-3 or O’ Level including English Language and Mathematics /Accounts
• Training in customer services techniques; plus
• Training in telephone techniques and switchboard operation; and
• Two (2) years experiences in a similar position

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB

• Required to sit for long periods of time at the switchboard

AUTHORITY

• N/A

Basic Salary: $1,272,269 - $1,711,060 per annum

Applications accompanied by resumes should be addressed to:

Director, Human Resource Management & Administration

The Trade Board Limited

10th Floor, Air Jamaica Building

72 Harbour Street,

Kingston,

and submitted via email to hrm@tradeboard.gov.jm or uploaded to our website no later than Wednesday, September 13, 2023.

Please note that only shortlisted applicants will be contacted.

Telephone Operator/Receptionist (Kingston, Jamaica) - Allied Protection Limited

Allied Protection Limited, the industrial security professionals is a performance oriented organization. We require a proactive and qualified professional to fill the following vacancy:

Telephone Operator/Receptionist

Qualifications and experience:

• Minimum if five (5) GCE/CXC subjects
• Telephone Operator/Receptionist certificate
• At least one (1) year experience in a similar capacity

Required skills and specialized techniques:

• Project a professional and positive image of the organization
• Proficient in switchboard operations and etiquette
• Excellent communication and interpersonal skills and the ability to relate to people at all levels
• Receive and direct visitors in accordance with customer service standards 
• A team player with a strong ability to work on own initiative

Applications should be emailed to alliedprotection@yahoo.com no later than Friday, August 25, 2023.

NB: We thank all applicants for their interest, however only those shortlisted will be contacted.

Operator (Kingston, Jamaica) - GK General Insurance Co. Ltd.

GraceKennedy General Insurance Company seeks to identify an individual looking for an excellent opportunity to progress his/her career; and who possesses the vision and energy to help drive dynamic changes in the company, in the following capacity:-​ 

Operator

Reporting to the Unit Leader- Customer Support Unit, GraceKennedy General Insurance Company Limited, the incumbent will be expected to:

• Assist customers while maintaining GraceKennedy General Insurance Company Ltd.’s Quality Advantage standards
• Deliver excellent customer service at all times
• Manage all inquiries in a professional manner
• Keep up to date on the organization’s business activity to advise customers accordingly
• Participate in Company’s initiative to strengthen GraceKennedy General Insurance Company Ltd. as the insurer of choice.
• Actively participate in the Department achieving its annual objective

Minimum Qualifications & Experience

• Diploma from a recognized Institution
• Minimum of three (3) years experience in a similar environment

Functional competencies:

• Knowledge of GraceKennedy General Insurance Company Ltd.’s products and services, policies and procedures
• Knowledge of GraceKennedy General Insurance Company Ltd.’s Quality Advantage Programme
• Computer literacy

Behavioural competences:

• Good communication skills
• Effective listening skills
• Excellent telephone etiquette
• Strong customer service skills
• Ability to work with a team

​​​Personality Specification:

• Customer Focus – be friendly, sociable and welcoming to all customers to create a great atmosphere. Remain calm, patient and polite
• Drive – Be confident and self motivated. Demonstrate a passionate commitment to the business. Welcome and embrace change with a positive attitude
• Personal Integrity – Be honest and reliable, Be professional at all times. Be immaculately dressed, Be trustworthy and respectful
• Team Work – Always be a team player. Work together as a team to ensure that GK General Insurance Company Ltd. is the best it can be.

Qualified applicants are invited to submit applications no later than 31/08/2023 via the Careers section of SuccessFactors.

GraceKennedy General Insurance Company upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise. 

APPLY ONLINE

Telephone Operator/Admin Support, etc (Kingston/Manchester, Jamaica) - Rentokil Jamaica

 Customer Service Support 

Skills and Requirements:

• Diploma or Associate degree in Business Administration, Accounts or relevant field
• At least one (1) year administrative, accounts, sales or customer service experience
• Attention to detail and strong analytical skills
• Excellent verbal and writing; communication skills
• Strong IT literacy (Google Sheets, Google Docs, Microsoft Word, Excel)
• Reside in Kingston, St. Andrew or St. Catherine

Telephone Operator/Admin Support 

Skills and Requirements:

• Certification in Business Administration or related field 
• Good communication and problem solving skills
• Ability to handle customer inquiries in a polite and professional manner
• Ability to work with a team and in a fast paced environment
• At least one (1) year administrative, sale or customer service experience
• Reside in Manchester or its surroundings

Applications and resume can be sent via email to:  ri-jamaica@rentokil-initial.com

using the subject based on the position you wish to apply.

"TOA Support" or "CS Support" 

Deadline for submissions is Monday, July 10, 2023. 

We thank all applicants for their interest, however, only shortlisted candidates will be contacted.

Receptionist/Telephone Operator, etc (Kingston, Jamaica) - Petcom Jamaica

 Overview: A Company in the Petroleum Industry invites suitably qualified candidates to fill the positions stated below:

1. Receptionist/Telephone Operator 

The incumbent is responsible for the smooth operation of the front desk and provision of effective supervision of the messengers.

Qualifications and Experience:

• Four (4) CXC/GCE O' level subjects at general proficiency level, including English Language and Mathematics
• Three (3) to four (4) years of customer service experience, preferably in a call center 
• Must be computer literate
• Strong written and oral communication skills
• Must be able to effectively present information in one-on-one and small group situations to customers and other employees of the organization
• Customer service orientation - be warm, personable, courteous, and solutions-focused

2. Customer Service Representative

The incumbent is responsible for the after-sale customer service. He/She also assists the Marketing Officers by undertaking market research and promotional activities.

Qualifications & Experience:

• Diploma or Associate degree in Marketing, Management Studies or equivalent qualifications
• Four (4) years of customer service and marketing experience, preferably in a call center, with at least one (1) year in the petroleum industry
• Must be computer literate with basic PC keyboarding skills; basic Microsoft Office Suite (Outlook, Word, Excel) experience required
• Strong written and oral communication skills
• Must be able to effectively present information in one-on-one and small group situations to customers and other employees of the organization
• Customer service orientation - be warm, personable, courteous, and solutions-focused 
• Good typing skills - minimum of 35 wpm with minimum 80 % accuracy

3. Draftsman/QS

The incumbent is responsible for planning, designing and executing new business projects and overseeing existing projects. If you are looking for an exciting place of work, please take a look at the list of qualifications below:

Qualifications & Experience:

• Degree in Quantity Surveying or Architecture
• Proven experience in managing all projects from inception to completion
• Ability to interpret, understand and organize construction and building plans and specifications
• Up to date with current building regulations 
• Driving licence is required
• Minimum of three (3) years experience in a similar position 

Applications should be emailed to applications.petroleumind2022@gmail.com

The application deadline is Friday, January 27, 2023.

Please note that only shortlisted candidates will be contacted.

Receptionist/Telephone Operator, Cashier (Kingston, Jamaica)

Cashier

 Main Duties & Responsibilities:

• Assist with the treasury functions on the Company's behalf
• Validate returned invoices
• Reconciliation of payments received
• Prepare relevant weekly reports
• Assist with the daily inventory process 
• Filing of the necessary company documents
• Any other duty assigned

Education & Experience:

• Associate degree in Accounting, Finance or equivalent certification
• Proficient in Microsoft Office Suite and relevant accounting software
• At least one (1) year similar experience
• Excellent analytical skills and communication skills
• Ability to work under pressure, willing to work flexible hours and in a team environment

Receptionist/Telephone Operator 

Duties & Responsibilities:

• Receiving and redirecting incoming calls
• Making telephone calls as requested
• Receiving, announcing and escorting clients/visitors to the relevant personnel department
• Receiving and dispatching all messages in a timely manner
• Receiving and logging all incoming mails and distributing such
• Assisting with other administrative tasks
• Any other duties assigned

Send CV and cover letter to email:  humanresourcesja876@gmail.com

Deadline: January 16, 2023.

Telephone Operator/Receptionist (Kingston, Jamaica) - Office of the Public Defender

The Telephone Operator/Receptionist (OPS/TO 2) reports to the Director of Corporate Services. Employment is on a contractual basis, salary range $650,090 - $772,753, to fill vacancy at the Kingston office. 

Essential Prerequisites:

• A passion for Public Service
• An ardent  desire to promote awareness and build a strategic national institution 
• A highly developed sense of responsibility and thorough respect for confidentiality
• An especially zealous determination to protect, enforce and enhance the rights of citizens
• A genuine sense of responsibility and an appreciation of the importance of punctuality

Under the direct supervision of the Director of Corporate Services the Telephone Operator/Receptionist is responsible for:

• Provides telephone services and directs clients/customers to destruction
• Provides telephone answering services for the OPD
• Delivers high levels of customer service to all clients of the OPD
• Ensures the physical conditions of the reception area are maintained

Key Outputs:

• Information disseminated 
• Visitors directed
• Foyer conditions satisfactory
• Internal and external calls answered
• Telephone calls logged
• Visitors screened 

Summary of Duties:

a) To provide telephone answering services for the Division

• Answers internal and external calls and directs them to the appropriate extension
• Disseminates information to the public when necessary
• Ensures that all official long distance and private calls are made 
• Ensures that telephone messages are taken and relayed 
• Answers calls from extensions, dialing numbers requested and connecting the parties
• Documenting all approved outgoing telephone calls by authorized officers within OPD 
• Maintaining records of all trunk calls and trains new recruits of relief operators in the use of the telephone equipment
• Provides information concerning the organization's functions, activities, and personnel to visitors
• Screens and refers visitors to the appropriate department and/or relevant officers
• Maintains a log of visitors in the absence of the Security Officer

b) To deliver high levels of customer service to all clients of the OPD

• Provides efficient and courteous reception of visitors to the OPD
• Receives and directs clients and visitors to relevant officer
• Advises members of staff on the arrival of their visitors
• Maintains a database of contact information for entries that OPD staff conduct business with daily

c) To ensure the physical condition of the reception area is maintained

• Examines and ensures that the conditions of the reception area are neat
• Ensures loiterers are identified and brought the attention of the security personnel

(Full job description available upon request)

Minimum Qualification and Experience:

• Five (5) CXC including English Language
• Basic knowledge of Microsoft Suite 
• At least two (2) years experience as a Receptionist/Telephone Operator

Specific Knowledge & Skills:

• Operating knowledge of a modern electrical switchboard systems
• Customer service techniques
• Polite manner and pleasant voice

All applications should be addressed to:

Office of the Public Defender 

P.O. Box 695, 22-24 Duke Street, Kingston, CSO.

Email: enquiries@opd.gov.jm and marked "For personal attention of the Deputy Public Defender", to be received no later than Friday, October 28, 2022 at 3:00 p.m.

Telephone Operator/Receptionist (St. Catherine, Jamaica) - Charlemont High School

 The Board of Management of Charlemont High School seeks to recruit suitably qualified applicants for the following position, to be engaged as soon as possible:

One (1) Telephone Operator/Receptionist - OPS/TO1

(Clear vacancy)

Requirements:

• Must possess good customer service skills

Please address applications (cover letter and resume) to:

The Chairman

c/o The Principal

P.O.Box 4282, Linstead,

St. Catherine.

Applications should reach the office by Friday, May 13, 2022 at 2:00 p.m.

Telephone Operator/Receptionist, etc (Linstead, St. Catherine) - Charlemont High School

The Board of Management of the Charlemont High School seeks to recruit suitably qualified applicants for the following positions to be engaged as soon as possible.

• One (1) Telephone Operator/Receptionist (OPS/TO 1) - clear vacancy
• Must possess good customer service skills
• One (1) Vice Principal - clear vacancy

Qualification for Vice Principal:

• At least five (5) years teaching experience
• Minimum of a first degree
• NCEL training will be an asset

Please address applications to:

The Chairman

c/o The Principal

P.O. Box 4282, Linstead,

St. Catherine.

Applications should be sent via email to: charlemonthigh@cwjamaica.com by Friday, April 22, 2022.

Receptionist/Telephone Operator (Kingston, Jamaica) - CHASE Fund

 The CHASE Fund is an agency of the Government of Jamaica providing funding support to projects in Culture, Health, Arts and Early Childhood Education. 

The Fund invites applications to fill the post of: 

RECEPTIONIST/TELEPHONE OPERATOR 

The Receptionist/Telephone Operator is the first point of contact for the CHASE Fund. He/She manages the company's front desk and performs a variety of administrative and clerical tasks.

Duties and responsibilities of the job:

• Records and distributes incoming mail (hard copy and electronic) such as proposals for funding, queries from the general public
• Provides basic and accurate information in-person and via phones/email
• Maintains contact with internal staff to disseminate and exchange information
• Establishes and maintains and updates internal telephone  contact records ans other information as needed to support and document office activities
• May perform incidental clerical tasks such as confirming  meetings and appointments, screening call/visitors and arranging the delivery of meeting documents

Job qualifications and requirements:

• Diploma in Business Administration or equivalent qualifications and experience
• Proven work experience as a receptionist, front office representative or similar role
• Proficiency in Microsoft Office Suite applications 
• Hands-on experience with office equipment
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise

Applications must be submitted no later than April 14, 2022 to:

Culture, Health, Arts, Sports & Education Fund (CHASE)

8 Belmont Road,

Kingston 5

or send via email to: chase12@cwjamaica.com

Please specify RESUME: RECEPTIONIST/TELEPHONE OPERATOR in the subject line

We appreciate your interest in this advertisement; unfortunately, only shortlisted candidates will be contacted.

Telephone Operator - U.S. Embassy in Kingston, Jamaica

 Announcement Number: KINGSTON-2021-031

Hiring Agency: Embassy Kingston

Position Title: Telephone Operator (Telephone Operator/Mobile Device Operator)

Open Period: 12/14/2021 - 12/31/2021 (Deadline December 31, 2021)

Format MM/DD/YYYY

Vacancy Time Zone: GMT-5

Series/Grade: LE - 0605 6

Salary: JMD J$2,165,057 - JMD J$2,165,057

Work Schedule:

Full-time - Mon - Fri 7:15 a.m. - 4:00 p.m.

Promotion Potential: LE-6

Duty Location(s): 1 Vacancy in

Kingston, JM

Telework Eligible: No

For More Info:

HR Section

876-702-6000

HROKingstonjobs@state.gov

Overview

Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency:

For USEFM - FP is 08. Actual FP salary determined by Washington D.C.

Only one Open-to category should remain:

• All Interested Applicants / All Sources

Security Clearance Required:

Public Trust - Background Investigation

Appointment Type: Permanent

Appointment Type Details:

• Indefinite subject to successful completion of probationary period

Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is:

Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No

Relocation Expenses Reimbursed: No

Duties

The incumbent serves as the Embassy's telephone switchboard operator with the responsibility for receiving and placing local and long distance telephone calls. In addition, the incumbent is responsible for providing general information to callers and transferring outside calls to the offices solicited. The incumbent also leads post's mobile and remote access program, maintains section inventories, and provides section procurement support.

Qualifications and Evaluations

Requirements:

EXPERIENCE: Two years of experience is required. At least one of those two years of experience should be as a telephone switchboard operator or receptionist or having progressively responsible customer service experience. The other year of experience should be working with smartphones, cell phones, tablets and mobile devices and their related networks.

JOB KNOWLEDGE: Incumbent must be familiar with complex telephone systems and be computer literate.

Education Requirements:

Completion of high school is required.

Evaluations:

LANGUAGE: Good working knowledge (Speaking/Reading/Writing) of English is required.

SKILLS AND ABILITIES: Must have excellent interpersonal skills and be team oriented. Must have an articulate speaking voice, the ability to communicate, read, comprehend and carry out instructions effectively and must have MS Office skills. Incumbent may be required to do some light lifting up to 10 lbs. THIS MAY BE TESTED.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Kingston, Jamaica may receive a compensation package that may include health and life insurance, pension, U.S. and Jamaican holidays and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

AEFM / USEFM who is a preference-eligible U.S. Veteran*

AEFM / USEFM

FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply:

All candidates must be able to obtain and hold a Local Security Certification or Public Trust clearance.

To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.

Required Documents:

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

Copy of Orders/Assignment Notification (or equivalent)

Residency and/or Work Permit

Proof of High School Education

Language Scores (if available)

DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Kingston, Jamaica.

APPLY HERE