Telesales Executive (Kingston, Jamaica) - Digicel Jamaica

 About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.


With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title: Telesales Executive

Primary objective of the job:

To execute outbound calls (as per assigned script) in order to:

• Introduce new products/promotional offers in order to upsell/retain SMB customers
• Contact all customer leads assigned to them by assigned Desk Based Business Account Manager and Business Solutions Operations team
• Ensure to qualify all the assigned sales leads so as to upsell and provide the best solutions and services to meet the customer needs
• Achievement of sales target as agreed by Head of Business Sales
• Ensure to communicate all Retain and Manage queries to their assigned Desk Based BAM to follow through

Reporting:

Update Salesforce.com with activities including:

• Logging of meetings, opportunities and follow all established processes

Main Duties and Responsibilities:

• Conduct outbound call campaigns
• Effectively up-sell and cross-sell through the use of rapport building, probing needs and suggested solutions for customers
• Conduct calls to customers for any promotional campaign our campaign requiring contact with the customer
• Escalate customer issues to relevant team and liaise as necessary to reduce customer issues
• Provide feedback from customers on issues experienced which may result in churn using templates set out by Team Leader
• Update and maintain customer/prospect contact details in Salesforce.com

Academic Qualifications and Experience Required:

• Five (5) CXC or GCE O’ Levels (Grade I, II) or CAPE (Grade I, II, III) including English Language and Mathematics or a quantitative subject.
• Minimum 2 years’ experience in a competitive customer service oriented environment
• Formal computer training
• Minimum one (1) year sales experience, with demonstrated success is an asset

Functional Skills:

• Excellent sales and negotiations skills
• Excellent interpersonal skills
• Excellent time management skills and ability to multi-task
• Excellent communication skills (oral, listening and written)
• Excellent phone presence and etiquette
• Computer literate with excellent data entry skills
• Flexible and quick-thinking

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