Req ID: 67416
Job Description
What’s The Role
THIS ROLE IS LOCATED IN MONTEGO BAY - JAMAICA.
Provides telephony Customer Service, Technical Support and Sales. Resolves and responds to customers’ queries; provision, install and cease Internet, calling features/services and Television services and provides information and support for any service introduced by the Company.
What You´ll Do
What’s The Role
THIS ROLE IS LOCATED IN MONTEGO BAY - JAMAICA.
Provides telephony Customer Service, Technical Support and Sales. Resolves and responds to customers’ queries; provision, install and cease Internet, calling features/services and Television services and provides information and support for any service introduced by the Company.
What You´ll Do
- Resolves customers’ queries for related products and services and provides information to technicians to assist in the resolution of customers’ concerns.
- Provides first level technical support for customers’ CPE and tier 1 troubleshooting for broadband (products and features) and Television, including the Terms and Conditions of service.
- Create trouble ticket to dispatch a field technician to resolve customers complain.
- Ensures and provides the highest standard of interaction to both internal and external customers.
- Accesses the company’s applications or systems to obtain and extract information to fulfil customers’ queries.
- Educate customers on active product features, service offerings, billing, charges, and product value.
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Keep records of customer interactions, process customer accounts and update CRM (Customer Relationship Management)
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Knowledge & Experience
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region
Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
- A minimum of five (5) subjects inclusive of English Language, Mathematics, and a science subject at the CSEC General Proficiency level or equivalent standard.
- Diploma in Information Systems or equivalent certification.
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region
Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
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