Field Services Technician (Jamaica, W.I.) - Flow Jamaica

 

Multiple Locations: Jamaica; Jamaica; Jamaica; Jamaica; Jamaica
Categories: Technology
Req ID: 68144

Job Description

What's The Role
Installation, repair & maintenance of products and services (B2C & B2B)

Purpose of the Role

The Field Services Technician installs and maintains video, voice and Internet solutions to include: Hybrid Fiber Coaxial, BVPN, GPON, Frame Relays, leased lines, packet switch circuits, ISDN, and Small PBX equipment (KEY Telephone systems) for commercial and residential applicants.

The role is also responsible for installing, programming, and disconnecting Central Office lines, special services equipment, lines and terminals, customer related equipment, and installs and maintains all Distribution and Exchange Side copper cables, all distribution coaxial cables, rehabilitating building terminals and drop and station wires.

Qualified candidates are REQUIRED to have a valid driver's license, valid for 3000kg and above, and valid for 3 years or more to qualify.

*This role is open to locals in Jamaica only* The immediate need is for the below parishes:

• St. James
• Westmoreland
• Portland
• St. Ann
• Clarendon
• St. Elizabeth

What You'll Do
Main Responsibilities

• Visit Customers’ premises and verifies information on service Order/ fault Report
• Conducts verification exercise to ascertain the integrity of the line plant assigned on the Service Order.
• Install, program, disconnect, reconfigures, rehabilitates, re-concentrates, remove and relocate:
• Key Systems, PBX equipment and Central Office lines;
• All types of video and copper modems
• Lines and equipment for leased circuits, Frame Relay, Direct Internet Access (DIA), Private Wire, xDSL, ISDN and channelised T1
• Visit Customers’ premises and verify information on Service Order/ Fault Report
• Conduct verification exercise to ascertain the integrity of the line plant assigned on the Service Order.
• Install Telephone Services for commercial, residential customers.
• Liaise with workforce management center on completion of installation to verify the status of the installation and sign off.
• Advise customers on the preventative maintenance of interior wires, master jack, modular jacks and other apparatus, and explains the features on phones and the use of the telephone directory.
• Submit “Customer Acceptance Card” to customers on completion of installation and returns completed cards to Supervisors.
• Test and correct any line and equipment faults encountered during installation and perform tests with computerized equipment to ensure error-free data transmission.
• Maintain telephone services for Plain Old Telephone Services (POTS), video, PBX’s, Data services, and xDSL services. This involves:
• Performing diagnostics Hybrid Fiber Coaxial equipment, PBX equipments, Data Services equipment, xDSL equipment, POTS equipment and related accessories to identify and clear assigned faults within the designated time.
• Liaise with the Work Force Management Center to diagnose and clear/close faults where applicable
• Test drop cables/ wires, protectors, house box, interior cables/ wires, modems, telephone instrument etc., to determine the location of fault on customer’s line;
• Replace/repair defective equipment and accessories, tag and return to stores on recovery requisition.

What You'll Need

Qualifications, Experience & Skills:

• Diploma from UTECH/UWI in Electrical Engineering (Electronics and Telecommunications)
• Certification in Fiber Optics Level 1 and 2 from Vector, HEART NTA or equivalent qualification from other recognized institution
• A minimum of three (3) years working experience in a related field
• Qualified candidates are REQUIRED to have a valid driver's license, valid for 3000kg and above, and valid for 3 years or more to qualify.
• *This role is open to locals in Jamaica only* The immediate need is for the below parishes:
• St. James
• Westmoreland
• Portland
• St. Ann
• Clarendon
• St. Elizabeth

Knowledge of:

• Functions and operations of the Department.
• Network Management Control System, NMCS, Windows, Internet, SSMS, Access Care systems, Customer Information System (CIS, CRM), Time and Expense.
• Analogue and digital electronics.
• Cable routing and cable construction, taps, cabinets, distribution frames and terminals, fibre optics, coaxial cables, inside wires and telephone instruments.
• Proper testing procedures for fault detection, techniques for diagnosing and correcting faults.
• Installation and Maintenance procedures relating to: -
• Private Exchange Line telephone (PEL)
• xDSL services
• Hybrid Fiber Coaxial
• “D” and “E” –Sides Cable Splicing
• Fibre Optics
• Coaxial Cables
• Private Branch Exchange (PBX) systems
• Data communication services and equipment
• Analogue and digital electronics.
• Working knowledge of the features and functions of data communication services and equipment, PBX systems, switching systems/equipment and operations used in Central Offices.
• Ability to use job related tools and test equipment, recognize colour codes and identification tones.

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty, Liberty Networks, Cable & Wireless, Cable & Wireless Business, BTC, FLOW, VTR, ITO, Liberty Puerto Rico, Liberty Costa Rica, Más Móvil, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region

Why Join Us

Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

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APPLY NOW

Application deadline is June 14, 2024.