Customer Service Representative (Kingston, Jamaica) - Early Childhood Commission

 The Early Childhood Commission (ECC), a statutory body of the Ministry of Education and Youth with responsibility to regulate the operation of early childhood institutions, is seeking to identify highly motivated and dynamic individuals to fill the following post: 

Customer Service Representative (GMG/AM 3)

Job Purpose

Reporting to the Customer Service Manager, the customer service representative is to support the registration and monitoring of early childhood institutions by receiving applications for registration and providing information and general customer service to operators of ECIs and the public in general.

Key Responsibilities:

• Receives and responds to general queries from operators of early childhood institutions and other EC stakeholders, including procedures for applications, documents required, applicable fees and processing times
• Reviews documents to ensure that all required information is provided and that details are legible
• Advises applicants of discrepancies and gaps, and recommends required course of action
•  Completes application checklist and issues receipt for complete application
• Notify applicants of additional information required for incomplete applications
• Assists with maintenance of clients files
• Prepares applications and submits periodically for data entry
• Performs other related duties as assigned by customer service supervisor from time to time
• Delivers service to clients based on Service Level Agreement
• Implement service excellence framework

Minimum Required Education and Experience:

• Diploma in Public Administration, Management Studies or related subject
• One (1) years related experience

Remuneration: Salary scale: $2,190,302.00 - $2,945,712.00 per annum, and any other allowances attached to the post. 

Written application along with detailed curriculum vitae should be submitted no later than Friday, July 19, 2024 to:  

Director, Human Resource Management & Administration (Acting),

Early Childhood Commission,

Shops 45-49, Kingston Mall,

8-10 Ocean Boulevard,

Kingston.

Email: careers@ecc.gov.jm

Applications will only be accepted via the email address provided. We thank all applicants; however, only persons who are shortlisted will be contacted.