Inbound Call Centre Agents (Montego Bay, St. James, Jamaica) - Centerfield

Hi, We're Centerfield.

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

Inbound Call Center Agents - Montego Bay

Essential Duties:

• Use a customer-focused, consultative sales process to educate customers on what products/services will best fit their needs
• Respond to inbound phone calls and sales inquiries in a timely, efficient and professional manner
• Maintain expert-level knowledge on the features and business applications of the company's product line
• Performs other related duties as required

Required Skills, Abilities & Knowledge:

• Requires an excellent telephone and personal demeanor
• Must have excellent organizational, written, and oral communication skills
• Must be able to describe & remotely demonstrate products and match their advantages to customer needs
• Must be able to handle multiple projects simultaneously
• Working knowledge of Microsoft Office
• Requires the ability to work cooperatively on a team with other inside sales representatives
• Must have flexible availability to work any day and anytime of the week

What we Offer:

• Advanced, dynamic sales training
• Performance based advancement
• Uncapped performance incentive structure with unlimited earning power
• Competitive and achievable incentive and bonus structures
• Paid vacation
• Discounts to local partnered vendors
• 100% Free health insurance

To learn more, visit us Here.
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

APPLY ONLINE

Inbound Call Center Sales Agents (Kingston) - Centerfield

 

INBOUND CALL CENTER SALES AGENTS - Kingston

Summary of the Position:

The Inside Sales Representative uses a consultative sales process to understand the needs of potential customers, guide them to the best possible solution, answers questions and provides them with the services that best suits their needs.

Essential Duties:

• Use a customer-focused, consultative sales process to educate customers on what products/services will best fit their needs
• Respond to inbound phone calls and sales inquiries in a timely, efficient and professional manner
• Maintain expert-level knowledge on the features and business applications of the company's product line
•  Performs other related duties as required

 Required Skills, Abilities & Knowledge:

• Requires an excellent telephone and personal demeanor
• Must have excellent organizational, written, and oral communication skills
• Must be able to describe & remotely demonstrate products and match their advantages to customer needs
• Must be able to handle multiple projects simultaneously
• Working knowledge of Microsoft Office
• Requires the ability to work cooperatively on a team with other inside sales representatives
• Must have flexible availability to work any day and any hour of the week.

 What we Offer:

1. Advanced, dynamic sales training
2. Performance based advancement
3. Uncapped commission structure with unlimited earning power
4. Competitive and achievable incentive and bonus structures
5. Paid vacation
6. Discounts to local partnered vendors
7. 100% Free Health insurance

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 

APPLY TO CENTERFIELD

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

 

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. 

The Writing Solution provides Résumé, Cover letter, Job vacancies and job search tips; business and self development articles.

Office Attendant (Montego Bay, Jamaica) - Centerfield Jamaica

 Full-time · Entry level

1,001-5,000 employees · Advertising Services
Skills: Routine Maintenance, Customer Satisfaction, +5 more

About the job
Hi, We're Centerfield.

Super-powered customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com , reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and proud to be recognized as a Best Place to Work in Los Angeles.

We are looking for an Office Attendant to help us maintain a clean, secure, and well-functioning work environment. The role also involves light & heavy cleaning as the need arises. To be successful in this role, you should be well-organized and able to prioritize multiple issues.

Job Responsibilities

• Keeps building and property in clean and orderly condition.
• Performs routine maintenance activities.
• Performs heavy cleaning duties.
• Sweeps, mops, scrubs, or vacuums floors.
• Gathers and empties trash.
• Cleans windows, mirrors, and partitions with soap and other cleansers.
• Mixes cleaning solutions and chemicals in containers in preparation for cleaning, according to instructions.
• Follows procedures for the use of chemical cleaners and power machinery to prevent damage to floors and fixtures.
• Shampoos or steam-cleans carpets and rugs.
• Sanitize desks and workstations

To learn more, visit us Here .

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/ .

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. 

APPLY ONLINE

Quality Assurance Analyst (Kingston, Jamaica) - Centerfield Jamaica

 Hi, We're Centerfield.

Super-powered customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and proud to be recognized as a Best Place to Work in Los Angeles.


The fundamental purpose of a

Quality Assurance Analyst (QA) is to ensure that quality and compliance guidelines are achieved on all calls taken from each agent at Centerfield Media. The QA will also make sure that agents, supervisors, team leads and other necessary departments are updated with client policies and procedures. One of the key objectives of a QA is to establish a transparent, professional and respectful relationship with account supervisors and team leads in an attempt to assure that agents are provided with the development and coaching that they need.

Responsibilities:
• Monitor/evaluate agent calls daily.
• Meet departmental and/or provider evaluation goals.
• Effectively communicate with other members of the Quality team regarding strategies, processes and procedures to ensure consistent productivity.
• Coach and develop agents on calls monitored.
• Track and document calls monitored, evaluation scores and trends on a daily basis.
• Utilize company software to locate calls and listen to call recordings.
• Attend trainings, meetings or calibrations to ensure that they are aligned (as needed).
• Report daily production, scores, trends and other activities completed at that time.
• Proactively establish healthy relationships with account managers, supervisors, team leads and agents.
• Complete audit requests and quality related projects (as needed).
• Satisfy high-level call evaluations/audits in a timely fashion.
• Prove reliable and punctual as it pertains to attendance.

Skills/Attributes Required
• Previous experience in Quality Assurance and contact center experience mandatory
• Excellent written and verbal communication skills
• Naturally curious and passionate with an entrepreneurial spirit
• Customer centric attitude
• Collaborative mindset
• Loves to learn and has the ability the be coached and mentored
• Ability to work in fast pace environment
• Desire to meet and exceed measurable performance goals
• Highly self-driven sense of motivation
• Strong time management and organizational skills
• Tech savvy (intermediate computer skills)

Skills/Attributes Desired:
• Reliable internet connection and speed – Employee will work remotely and eventually transition to site full time.
• Reporting skills
• Presentation skills – Ability to speak to groups
• Excel – higher skills desired
• PowerPoint – Intermediate skills desired
• Speech Analytics Software knowledge
• Bachelor’s degree or established QA experience required

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law. 

Apply Now

Inbound Call Center Sales Reps (Kingston) - Centerfield

 

Hi, We're Centerfield.

Centerfield is a cutting-edge digital marketing and sales technology company headquartered in the heart of Silicon Beach with additional offices in New York, Boston, Florida, and Jamaica.  Our growing organization continues to impact the AdTech space by providing end-to-end customer acquisition services and analytics for our high-profile clients, while also successfully tailoring every step of the customer's shopping experience.

 How do we do this?  Centerfield develops intelligent Big Data driven marketing and sales technology which drives more than two million sales each year for brands such as AT&T, Sprint, ADT, Spectrum, and CenturyLink.  Our technology platform, Dugout, combined with our leading consumer guides and 1500 person sales and retention center deliver new customers at scale to top residential services, business services, and telecommunications brands worldwide.  

 We’re always interested in expanding our team with top talent. Our creative work environment allows for innovative ideas and encourages a collaborative team culture... make sure to check out our perks below!   

INBOUND CALL CENTER SALES AGENTS - Kingston

Summary of the Position:

The Inside Sales Representative uses a consultative sales process to understand the needs of potential customers, guide them to the best possible solution, answers questions and provides them with the services that best suits their needs.

Essential Duties:

• Use a customer-focused, consultative sales process to educate customers on what products/services will best fit their needs
• Respond to inbound phone calls and sales inquiries in a timely, efficient and professional manner
• Maintain expert-level knowledge on the features and business applications of the company's product line
•  Performs other related duties as required

 Required Skills, Abilities & Knowledge:

• Requires an excellent telephone and personal demeanor
• Must have excellent organizational, written, and oral communication skills
• Must be able to describe & remotely demonstrate products and match their advantages to customer needs
• Must be able to handle multiple projects simultaneously
• Working knowledge of Microsoft Office
• Requires the ability to work cooperatively on a team with other inside sales representatives
• Must have flexible availability to work any day and any hour of the week.

 What we Offer:

• Advanced, dynamic sales training
• Performance based advancement
• Uncapped commission structure with unlimited earning power
• Competitive and achievable incentive and bonus structures
• Paid vacation
• Discounts to local partnered vendors
• 100% Free Health insurance

To learn more, visit us Here to apply.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.

 Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.