Receptionist/Administrative Associate (JAMMS) - Kingston, Jamaica

 We are growing and we need you!

Receptionist/Administrative Associate 

We are an intellectual property rights firm, with international reach, providing rights management services for the music industry. We are seeing a candidate who is exceptionally sharp and who possesses excellent organizational abilities, to be part of our growing team of music rights personnel. The successful candidate would be joining a highly specialized team working in a productive environment. 

Job Summary

The company is seeking an individual who is articulate, culturally aware and very self-assured, to be the person of first contact for its wide range of clients.

The candidate must be able to display personal and organizational maturity, high level of emotional intelligence, and can exhibit integrity and professionalism under all circumstances.

Responsibilities summary:

• Use computerized systems to maintain and update multiple databases
• Providing critical administrative support to relevant departments
• Receiving and making telephone calls in an efficient, professional and courteous manner
• Welcoming clients who visit office and channeling their interests
• Using effective and standard office procedures to meet the company's administrative and operational needs
• Organizing and managing the Manager's itinerary and dairy
• Scheduling and attending meetings, taking and transcribing minutes 
• Assisting the Manager, or other designated personnel, in the preparation and administration of public education and marketing  programs for the company
• Carrying out data entry, records management, research and reporting functions

Qualifications, skills and competencies:

• Must be a Certified Professional Secretary, or possess an Associate Degree/Diploma in Business Studies with at least four (4) years professional experience 

Or

• A first degree in Office/Business Administration with at least two (2) years professional experience
• Proficient in using computer software with mastery of Excel and Word 
• Must have excellent time management skills
• Must be highly reliable and organized
• Must have highly developed verbal and written communication skills
• Under forty (40) years old

Please submit application letter and resume by email to: iprhumanresources@gmail.com

Or apply using this link: https://forms.gle/SNY2xDAJNcg1YWdSA by no later than Wednesday, May 15, 2024. 

Note carefully, only shortlisted candidates will be contacted.

Member Services Associate (Kingston, Jamaica) - JAMMS

 Member Service Associate

We are an intellectual Property Right Administration Company which administers rights on behalf of local and international music rights-owners. We require the services of an exceptionally sharp, culturally aware, and driven candidate, to be part of our growing team of music rights administrators.

Job Summary:

The company is seeking an individual who will help to strengthen and grow the service delivery capacities, efficiencies, and offering to our vast array of existing right-owners and potential clients.

Are you told repeatedly that you have a great analytical mind? Do you have excellent follow through skills? Are you a resourceful individual with great time management skills? Do you enjoy interacting with people? Do you consistently meet your deadlines? Are you a master of multi-tasking? Are you culturally aware? Are you a critical thinker? Are you a service oriented individual? If you answered yes to these questions you may be the one we are looking for.

Responsibilities Summary:

• To interact with clients face-to-face on a daily basis and via electronic means, handling inquiries, applications, and resolving potential issues.
• Play a lead role in managing the client applications process, to accurate and effective dissemination of information to clients, and to using strong analytical and research skills to support service delivery.
• Ensure all applications, transaction and instructions from clients are processed in a timely manner with the highest degree of accuracy and professionalism and taking ownership of the relationship with the client, to ensure that client needs are identified and met.
• Develop and maintain sound knowledge of the company's policies, procedure, products, services and enhance the relationship with clients, to fulfill organizational compliance and needs of the clients.
• Performing software driven data entry functions and becoming proficient in use of multiple specialized software.
• Supporting the data exchange process with international partners and affiliates.
• Supporting end-to-end aspects of the royalty administration and payment process.
• Must be able to identify and document existing work flows and processes as well as create new and innovative business processes to support the growth of the division.
• To be versatile in working with analytical and empirical data, plans and reports and be versed at using intuitive and systematic approaches for handling day to day operational tasks.

Qualifications, skills and role competencies:

• First degree in Business Administration, Management or related disciplines.
• Must be at least twenty five (25) years old with minimum two (2) years relevant working experiences.
• Knowledge and understanding of the copyright field are an advantage.
• Highly numerate and IT literate (advanced MS Excel a plus).
• Able to communicate effectively with supervisors and management.
• Able to work autonomously and within the team environment.

Submit an application and resume' by email, to iprhumanresources@gmail.com by no later than Wednesday, May 31, 2023.

Only shortlisted candidates will be contacted.