Telephone Operator (Carlisa Enterprise) - Kingston, Jamaica

Job Description
Answering the phones, filing, taking messages.

We are seeking to recruit competent, committed and self-motivated candidates for the post of Telephone Operator:

 GENERAL RESPONSIBILITIES:

• Operate switchboard equipment to receive, transfer and transmit calls.
• Answers internal or external calls and make call transfers.
• As required, takes and relays messages.
• Direct incoming and outgoing calls to the intended recipient promptly and efficiently
• Provide information and assistance regarding telephone numbers.
• Enquire as to the nature of calls in order to refer to appropriate person.
• Receive and record proper information when transmitting messages to the relevant personnel, both internally and externally.
• Greet customers, answer questions, announce visitors and provide information and/or directions to customers in a professional, friendly and hospitable manner. 

The ideal candidate should possess the following:

• HEART Trust NTA/NVQ Certification in Customer Service Level 1 or Business Administration Level 2 or equivalent.
• A minimum of two years’ experience in a similar capacity; experience in a fast paced environment would be an asset.
• Basic computer skills (Microsoft Office Suite); excellent communication (verbal and written) skills; customer relations, planning, organizing and time management skills.
• The ability to deal with difficult situations in a calm and professional manner; work quickly and accurately under pressure.
• Be able to work on Saturdays.

Email: vacantpostapply@gmail.com

Only shortlisted applicants will be contacted.


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