Receptionist/Telephone Operator (Kingston, Jamaica) - Stationery & Office Supplies Limited

 Stationery and Office Supplies Limited is seeking to identify qualified candidates to fill the below mentioned post:

Receptionist/Telephone Operator

Summary of Responsibilities:

Answering the phones, filing, taking messages. We are seeking to recruit competent, committed and self-motivated candidates for the post of Telephone Operator.

Duties and Responsibilities:

• Answers and routes incoming calls appropriately
• Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc
• Assists callers in identifying needs and then routing calls appropriately
• Updates and maintains personal copy of staff directory and other resources to ensure accurate dispensing of information
• Answers routine questions about telephone and voice mailbox operation on an occasional basis
• Reports PBX console/computer problems to supervisor
• Answers questions and provides some training for new operators, on-call substitutes
• Updates the staff directory and provides changes to Supervisor. Proofs updates for accuracy
• Keeps computer skills current by attending training on new equipment and learning new or modified procedures
• Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned
• Knowledgeable regarding products and services to offer assistance

Minimum Qualifications:

• At least four (4) CXC subjects including English and Mathematics
• One plus (1+) years of experience in a similar business environment
• Exceptional customer service, communication skills, phone etiquette and professionalism
• Ability to think quickly and communicate orally with a variety of callers; handle a high volume of calls; locate correct and/or unique spelling of names from the database and/or printed directory

Send résumé to: mail@sosjm.com

Only shortlisted candidates will receive a reply.