Customer Service Representative (Kingston, Jamaica) - Stationery & Office Supplies Ltd.

 Primary Objective:

The customer service representative is responsible for assisting existing and potential customers with product and service inquiries with prompt efficiency in a professional, friendly and courteous manner. You will be responsible for customer retention by addressing customers’ concerns and providing follow-through and updates regarding customers’ queries and or complaints. You will be required to liaison with various departments within the company to ensure customers’ complaints are resolved in a timely manner.

Key responsibilities and accountabilities:

• Prepare customers’ orders by confirming quotations in CRM software & or billing in Sage Accpac.
• Answer product and service inquiries and close sales.
• Resolve customers’ queries/ complaints via email, face-to-face, telephone and WhatsApp.
• Update customers on the progress of orders/ delivery by liaising with the various departments.
• Service in-house accounts as well as assigned customer service accounts.
• Retain existing customers by maintaining follow-up on Non-Account Executive accounts.
• Manage transactions for cash accounts.
• Prepare delivery slips for short-supplied items and delivery slips/ picking slips for exchanges.
• Participate in stock-taking exercise.
• Receive the return of small items on behalf of the warehouse.
• Assist customers assigned to Account Executives when they are out of the office or unavoidably unavailable
• Any other duties, as assigned

Skills & Specifications:

• A strong people oriented individual that has the ability to drive sales
• Ability to operate under pressure, achieve goals and meet deadlines.
• Ability to work independently and take initiative with minimal direction.
• Build excellent working relationship to attain goals.
• Work collaboratively as a team member.
• Be self-motivated, confident & energetic.
• Communicate excellently both orally and written
• Excellent Customer Service Skills
• Excellent Communication and Phone Skills
• Excellent Organizational Skills
• Excellent Problem Solving Skills
• Must be able to Multi-task
• Positive Attitude and Strong Work Ethic

Qualifications:

• A minimum of 5 GCE O'Levels / CXC / CAPE passes (inclusive of Mathematics and English)
• Sales Experience, an asset

Send résumé to: mail@sosjm.com

Only shortlisted candidates will receive a reply.

Administrative Assistant (Kingston, Jamaica) - Stationery and Office Supplies Limited

 Job brief

The Administrative Assistant is responsible for coordinating products that need repairing.

Responsibilities:

• Request quotation and generate invoices for job repairs.
• Create work orders
• Manage inventories and maintain accurate purchase and pricing records
• Ensure that all items ordered are received accurately and in good condition
• Source and purchase local stationery
• Research and evaluate prospective suppliers
• Update system prices on a daily basis
• Assist sales representatives and customer service in Kingston and Montego Bay with CRM approvals and entering of prices for special-order items
• Sourcing non-stock or out of stock items when requested
• Assist in controlling gas cards
• Assisting customers via phone or on the showroom floor when necessary
• Any other duties assigned by Management

Educational Qualifications and experience:

• The minimum of an Associate degree in Business Administration
• At least 2 years’ experience working in Purchasing/Procurement

Functional Skills

• Communication skills
• Excellent interpersonal skills
• Excellent planning and organizing skills
• Excellent time management skills
• Excellent negotiation skills
• Keen attention to detail

Send résumé to: mail@sosjm.com

Filing Clerk (Kingston, Jamaica) - Stationery & Office Supplies Limited

Job Description

We are looking for an organized File Clerk to do file management and maintenance. You will organize paperwork according to an efficient filing system. You will be expected to protect and update files as well as make them easily accessible to your colleagues.

A file clerk must be organized and possess a serious understanding of confidentiality and data protection. The ideal candidate will be skilled in computers and detail-oriented.

The goal is to preserve the company’s records and manage paperwork effectively.

Responsibilities

• Check incoming paperwork (correspondence, invoices etc.) and make copies before distributing
• Sort all papers alphabetically and according to content, dates, significance etc.
• Create or update records with new files and information
• Store all paperwork in designated places securing the important documents
• Enter paperwork into an electronic system either by data entry or by using optical scanners
• Deal with all requests to access files and keep logs of borrowed papers
• Develop an efficient filing system to make updating and retrieving files easier
• Follow policies and confidentiality dictations to safeguard data and information
• Monitor inventory of files, paper clips etc. and report shortages
• Manage and distribute in house stationery
• Entering invoices into the Accounts Payable System
• Processing Payments
• Checking and verifying invoices
• Performing other ad hoc tasks as required by supervisor.

Requirements and skills

• Proven experience as file clerk
• Knowledge of filing systems
• Very good knowledge of MS Office and office equipment such as photocopier, scanner etc.
• Good command of English both oral and written
• Dependable with a respect to confidentiality and policies
• Excellent organizational skills
• Great attention to detail
• High school degree or equivalent

Send résumé to: mail@sosjm.com or complete online application form 

Customer Service & Sales Representative (Stationery & Office Supplies Limited) - Kingston, Jamaica

 Stationery & Office Supplies Limited seeks Customer Service & Sales Representatives. This candidate will be responsible for providing exceptional service to customers during each interaction.

Key responsibilities and accountabilities:

• To ensure that all sales leads are captured daily
• To seek out potential customers for our products and services
• To support Sales Representatives during their absence from the office as required
• To prepare sales quotations, invoices, and document each customer interaction as per operating procedures.
•  provide product suggestions and advice to customers
• Conduct follow-up with prospects and customers in a timely manner as required
• The ability to negotiate & to handle customer queries & conflicts
• To provide quality service to the company's customers
• To represent the company in a positive and professional manner
• Any other duties, as assigned

Skills & Specifications:

• A strong people oriented individual that has the ability to drive sales
• Ability to operate under pressure, achieve goals and meet deadlines.
• Ability to work independently and take initiative with minimal direction.
• Build excellent working relationship to attain goals.
• Work collaboratively as a team member.
• Be self-motivated, confident & energetic.
• Communicate excellently both orally and written
• Excellent Customer Service Skills
• Excellent Communication and Phone Skills
• Excellent Organizational Skills
• Excellent Problem Solving Skills
• Must be able to Multi-task
• Positive Attitude and Strong Work Ethic

Qualifications:

• A minimum of 5 GCE O'Levels / CXC / CAPE passes (inclusive of Mathematics and English)
• Sales Experience, an asset

Send résumé to: mail@sosjm.com

Only shortlisted candidates will receive a reply.

Warehouse Attendant (Montego Bay, Jamaica) - Stationery & Office Supplies Limited

Job Brief

WAREHOUSE ATTENDANT responsibilities include storing materials, picking assembling, and packing orders. The goal is to increase efficiency, productivity, profitability, and customer satisfaction.

Responsibilities:

• Completes shipments by processing, picking assembling, and loading orders.
• Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in the delivery area.
• Enforces inventory controls by organizing and maintaining a clean and safe work environment
• Provides quality service by following policies and procedures outlined by the organization’s standards.
• Preserves a safe and clean work environment by keeping shelves, pallet area, and workstations neat.
• Promotes clean shipping supply area by complying with procedures, rules, and regulations.
• Ability to clearly communicate issues and concerns identified
• Contributes to team effort by accomplishing related results as needed.
• Any other duties required.

Requirements :

• High school diploma, 3 CXC subjects, or equivalent

Functional Skills:

• Coordination, organization and planning skills
• Time management skills
• Inventory management

Send résumé to: mail@sosjm.com

Receptionist/Telephone Operator (Kingston, Jamaica) - Stationery & Office Supplies Limited

 Stationery and Office Supplies Limited is seeking to identify qualified candidates to fill the below mentioned post:

Receptionist/Telephone Operator

Summary of Responsibilities:

Answering the phones, filing, taking messages. We are seeking to recruit competent, committed and self-motivated candidates for the post of Telephone Operator.

Duties and Responsibilities:

• Answers and routes incoming calls appropriately
• Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc
• Assists callers in identifying needs and then routing calls appropriately
• Updates and maintains personal copy of staff directory and other resources to ensure accurate dispensing of information
• Answers routine questions about telephone and voice mailbox operation on an occasional basis
• Reports PBX console/computer problems to supervisor
• Answers questions and provides some training for new operators, on-call substitutes
• Updates the staff directory and provides changes to Supervisor. Proofs updates for accuracy
• Keeps computer skills current by attending training on new equipment and learning new or modified procedures
• Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned
• Knowledgeable regarding products and services to offer assistance

Minimum Qualifications:

• At least four (4) CXC subjects including English and Mathematics
• One plus (1+) years of experience in a similar business environment
• Exceptional customer service, communication skills, phone etiquette and professionalism
• Ability to think quickly and communicate orally with a variety of callers; handle a high volume of calls; locate correct and/or unique spelling of names from the database and/or printed directory

Send résumé to: mail@sosjm.com

Only shortlisted candidates will receive a reply.