Voice, Email and Chat Agent- Montego Bay
At Teleperformance, we are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.
We want to talk with you if you:
- Are proficient at typing at least 30WPM
- Have strong written communication skills and could create a friendly rapport with the customer via email or live chat.
- Are tech-savvy and can quickly learn how to use new tools.
- Are able to de-escalate tense situations.
- Can adapt in a changing environment quickly.
- Can read a situation and respond in the right voice via email or live chat.
Additional Requirements:
- Flexible to work within a 24hr, 7 days per week environment
- 18 years of age or older
- Valid Jamaican ID, NIS and TRN documents
- We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.
- Competitive hourly rate plus incentives
- Free Wi-Fi
- Free lunches & snacks while in classroom training
- Free shuttle bus
- Health benefits, Paid time off
- Wellness Center with Nurse, Doctor & Counselor on site
- Management Training Program
- Onsite banking options and financial planning assistance
- Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!
We serve clients across a variety of industries including retail, banking, telecommunications, travel and hospitality.
This position is only available in Montego Bay at our 1 Mangrove Way Freezone location.
Email: mbjrecruiting@teleperformance.com
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