Customer Service Agent - Overnight Shifts (Montego Bay, Jamaica) - Teleperformance Jamaica

For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies. Our Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences.

We are seeking outgoing, motivated call center agents to assist customers for a variety of programs. We serve clients across a variety of industries including retail, banking, telecommunications, travel and hospitality.

We would love to see you apply if you:

• Are flexible to work a variety of schedules including evening and weekend shifts
• Are 18 years of age or older
• Possess a valid Jamaican ID, NIS and TRN
• Have excellent verbal communication skills
• Are self-motivated
• Have the ability to problem solve
• Have a strong desire to achieve goals
• Possess basic computer knowledge/skills- including the ability to type 20 WPM
• Have the ability and openness to work with a diverse customer base
• Are able to work well in team settings

All Teleperformance employees enjoy the following plus more:

• Free shuttle bus, free Wi-Fi, free lunches & snacks while in classroom training
• Health benefits, Paid time off
• Wellness Center with Nurse, Doctor & Counselor on site
• Management Training Program and other excellent career advancement opportunities
• Onsite banking options and financial planning assistance
• Daily transportation allowance for shifts ending after midnight
• Additional bonus for employees covering overnight shifts
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!

This position is available at our Montego Bay Location, 1 Mangrove Way, Freeport. St James

Email applications to: mbjrecruiting@teleperformance.com

Customer Service Agent (Montego Bay, Jamaica) - Teleperformance Jamaica

 Now hiring Customer Service Agent!

Teleperformance is a people company. Our people represent us, make us successful, and make us proud. We are moved by passion. It defines us. It motivates us. It moves us forward. It is part of everything they do.

Job Description:

Key Responsibilities and Accountabilities

• Resolve basic types of customer inquiries
• Provide excellent customer service to customers by:
• Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
• Solve problems systematically, using sound business judgment and following through on commitments
• Responding to customers in a polite and courteous manner
• Projecting patience, empathy, caring and sincerity in voice tone and words
• Establishing rapport over the phone quickly and remaining positive and upbeat
• Express thoughts and information clearly and succinctly
• Inspiring confidence and positively influence the behavior, actions, and thoughts of others
• Communicating unpleasant or negative information in a tactful manner
• Ensure the average call monitoring score meets or exceeds quality standards
• Ensure proficiency in all product lines instructed in classroom training
• Consistently meet established productivity, schedule adherence, and quality standards
• Be flexible, adjust quickly, and react positively to change
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
• Establish and maintain control of inbound calls using a well-organized call structure
• Special projects as required
• Perform special assignments and other duties as required.

Decision Making Authority

• Resolutions to consumer inquiries and issues following client guidelines and all rules and regulations.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Teleperformance is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. Teleperformance is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

This position is available at our Montego Bay Location, 1 Mangrove Way, Freeport. St James

Email applications to: mbjrecruiting@teleperformance.com

Reservations & Sales Agent (Teleperformance) - Montego Bay, Jamaica

 Reservations and Sales Agent - Montego Bay Late Shifts and Overnight Shifts available!

One of our top clients, a leader within the hospitality industry is looking for agents to provide reservations and sales support to their customers. In this role you, you will handle incoming calls from customers who are looking to book a vacation or getaway.

Or maybe you are interested in sales more generally. We offer programs with uncapped commission structures (conditions apply).

If you have exceptional customer service skills, an outgoing personality with excellent communication skills and the willingness to ask probing questions and work to close a sale, this job is for you!

Comprehensive paid training is provided for the candidates selected

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market. For us, each interaction needs to be treated as unique. We make a difference in people’s lives!

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Free Wi-Fi
• Free lunches & snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Wellness Center with Nurse, Doctor & Counselor on site
• Management Training Program
• Onsite banking options and financial planning assistance
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!
• Daily transportation allowance for shifts ending after midnight
• Additional bonus for employees covering overnight shifts

We serve clients across a variety of industries including retail, banking, telecommunications, travel and hospitality.

Our ideal candidate should:

• Possess a valid ID (National ID, Passport or Drivers’ License)
• Be 18 years or older
• Be computer literate- you must be able to navigate a computer and type at least 20 WPM- see our Facebook page-Teleperformance Jamaica- for a handy typing tutorial to increase your speed if needed.
• Be outgoing with excellent communication skills and the willingness to ask probing questions and work to close a sale.
• Be flexible to cover a variety of shifts including nights and weekends

This client require us to cover a large variety of shifts to offer the best service to their customers. We are open 24 hours a day/ 7 days a week.

This position is only available in Montego Bay at our 1 Mangrove Way Freezone location.

Contact us today!

Telephone: (876) 979-8061.

Email: mbjrecruiting@teleperformance.com

Technical Support Agent (Montego Bay) - Teleperformance

Teleperformance is a people company. Our people represent us, make us successful, and make us proud. We are moved by passion. It defines us. It motivates us. It moves us forward. It is part of everything they do.

We are currently hiring outgoing individuals who are eager for success to join our Technical Support and Repair team in Montego Bay. 

In this role you will be required to:                             

• Provide excellent customer service at all times with customers on Inbound calls & when you are required to call the customer back.
• Provide troubleshooting support and follow up on customer inquiries in a timely manner
• Instructs, explains and provides solutions to customers regarding their internet
• Enters data from customers into various software programs
• Problem solve to help customers resolve issues on first call
• Appropriately communicate with upset customers to resolve their inquiries
• Promote and offer products and services by consulting, gathering information, and evaluating customer needs
• Exercise retention efforts when appropriate
• Multitask, toggle between multiple windows and input data on various systems while making your customer priority #1.

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Free Wi-Fi
• Free lunches & snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Wellness Center with Nurse, Doctor & Counselor on site
• Management Training Program and other excellent career advancement opportunities
• Onsite banking options and financial planning assistance
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!  
• Daily transportation allowance for shifts ending after midnight 
• Additional bonus for employees covering overnight shifts 

Our ideal candidate should:

• Possess a valid ID (National ID, Passport or Drivers’ License)
• Be 18 years or older
• Certification in Information Technology is an asset
• Be computer literate- you must be able to navigate a computer and type at least 20 WPM
• Be outgoing with excellent telephone communication skills

This position is located at our Montego Bay location at 1 Mangrove Way, Freeport.

Email résumé to: mbjrecruiting@teleperformance.com

Voice, Email and Customer Service Agent (Montego Bay) - Teleperformance

Voice, Email and Chat Agent- Montego Bay

Teleperformance has partnered with a client to provide fun and amazing service through voice, email and live chat. In this role you will handle customer inquiries over telephone, as well as by chat and email

At Teleperformance, we are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

We want to talk with you if you:

• Are proficient at typing at least 30WPM
• Have strong written communication skills and could create a friendly rapport with the customer via email or live chat. 
• Are tech-savvy and can quickly learn how to use new tools.
• Are able to de-escalate tense situations.
• Can adapt in a changing environment quickly.
• Can read a situation and respond in the right voice via email or live chat.

Additional Requirements:

• Flexible to work within a 24hr, 7 days per week environment 
• 18 years of age or older
• Valid Jamaican ID, NIS and TRN documents
• We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.
• Competitive hourly rate plus incentives 
• Free Wi-Fi
• Free lunches & snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Wellness Center with Nurse, Doctor & Counselor on site
• Management Training Program
• Onsite banking options and financial planning assistance
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!  

We serve clients across a variety of industries including retail, banking, telecommunications, travel and hospitality.

This position is only available in Montego Bay at our 1 Mangrove Way Freezone location.

Email: mbjrecruiting@teleperformance.com

Reservations Agent (Montego Bay, Jamaica) - Teleperformance

DESCRIPTION
Reservations Agent -Montego Bay

One of newest client, a leader within the hospitality industry is looking for agents to provide reservations and sales support to their customers. In this role you, you will handle incoming calls from customers who are looking to book a vacation or getaway.

If you have exceptional customer service skills, an outgoing personality with excellent communication skills and the willingness to ask probing questions and work to close a sale, this job is for you!

Comprehensive paid training is provided for the candidates selected

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market. For us, each interaction needs to be treated as unique. We make a difference in people’s lives!

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Free Wi-Fi
• Free lunches and snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Wellness Center with Nurse, Doctor and Counselor on site
• Management Training Program
• Onsite banking options and financial planning assistance
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show and much more!  
• Daily transportation allowance for shifts ending after midnight 
• Additional bonus for employees covering overnight shifts 

We serve clients across a variety of industries including retail, banking, telecommunications, travel and hospitality.

Our ideal candidate should:

• Possess a valid ID (National ID, Passport or Drivers’ License)
• Be 18 years or older
• Be computer literate- you must be able to navigate a computer and type at least 20 WPM- see our Facebook page-Teleperformance Jamaica- for a handy typing tutorial to increase your speed if needed. 
• Be outgoing with excellent communication skills and the willingness to ask probing questions and work to close a sale.
• Be flexible to cover a variety of shifts including nights and weekends 

This client require us to cover a large variety of shifts to offer the best service to their customers.  We are open 24 hours a day/ 7 days a week.  This position is only available in Montego Bay at our 1 Mangrove Way Freezone location.

Email: mbjrecruiting@teleperformance.com