Processing Agent - Data Entry & Phone (Montego Bay) - NICE Global

 

Description:

The successful candidate is required to have data entry, call center telephone, written customer service and Microsoft Excel experience.

The successful candidate should be flexible and able to work between the hours of 6 AM and 11 PM. Candidate would work 9 hours per day, of which 8 hours daily is productive time and 1 hour allotted for breaks.

Must be able to work from the office as well as work from home (reliable internet connection)

Position: Processing Agent (data entry & phone)

Duties and Responsibilities:

• Answer and service telephone calls directed to the Order to Cash department
• Manage their own attendance/adherence and report to work as scheduled
• Manage their performance by processing different tasks through the different line of business streams efficiently and effectively
• Assist customers via phone in the timeliest manner, while providing accurate and concise details 
• Manage their productivity and utilization of time taken for each task/call on a daily basis
• Periodically touch base with the client and or management through written and verbal communication
• Ask questions and raise concerns impacting productivity
• Adhere to the policies, procedures and asks of NICE Global and the client
• Communicate with client’s and NICE Global management as needed/required
• Attend training and refresher sessions to increase knowledge and understanding

Education and Experience:

• High School diploma in business or higher education
• Experience of at least 3 years or more in the BPO/customer service field
• Experience with CRM tools and data entry software relevant to the industry
• Experience with in-depth Microsoft Excel function use and manipulation and by extension the Microsoft Office Suite 

Required Knowledge, Skills and Abilities

• Must have at least a years’ experience in data entry
• Must have at least two years’ experience in call center telephone customer service
• Must have excellent written, verbal and non-verbal communication skills
• Must be proficient in using Microsoft Suite mainly Excel
• Must have strong computer and troubleshooting skills 
• Must be an active listener and possess good interpersonal skills
• Must have a keen eye for detail and be able to work on own initiative
• Must be a team player and able to work on own initiative
• Must have excellent customer service and analytical skills
• Must be able to work in a fast paced environment

Benefits of Working for Nice Global:

• Paid Training
• Hourly base pay plus commission 
• Free Lunch/beverages
• Free round-trip Transportation from downtown
• Health and life insurance coverage (after 90 days)
• Employee referral bonus program
• Upward mobility

Email applications to: recruiting@nice.com.jm

Thank you for your application, but only shortlisted candidates will be contacted.