Technical Support Associate - Kingston, Jamaica - Conduent

The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers.

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents.  Learn more at Conduent.com

Job Description - Technical Support Associate (DAYTIME AND OVERNIGHT SHIFT)

Our employees enjoy:

• Compensation package inclusive of base plus incentive
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology

TECHNICAL SUPPORT ASSOCIATE (DAYTIME AND OVERNIGHT SHIFT)

Duties & Responsibilities:

• Respond to customer inquiries
• Provide exceptional service and support to customers during each interaction.
• Adhere to all company and quality guidelines regarding the delivery of service and support to customers.
• Escalate problematic customer issues to management according to standard operating procedures.
• Properly document each customer interaction according to company standard operating procedures.
• Act with the highest levels of integrity and professionalism in each customer interaction.

The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers.

Responsibilities

• Ensures calls are resolved in a timely manner.
• Maintains the highest standard of quality and guarantees customer satisfaction on every chat
• Provides product solutions.
• All other duties as assigned

The ideal candidate should possess the following:

• Valid ID
• NIS
• TRN
• Birth Certificate
• Three (3) or more CXCs including English Language.
• Typing speed of 25 wpm
• Experience in a technical support and/or desk top support role is a plus.
• Strong technical background (Computer technology and troubleshooting).
• Ability to work any shift within a 24 hour time period including weekends and public holidays
• Ability to multitask.
• Must reside in Kingston or St Catherine

INTERESTED APPLICANTS MUST: *** Applicants must be at least 18 years of age, present valid Photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 Professional/Character References (Name and Contact Numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen*** 

 Applicants must be 18 years or older and  possess a government issued photo ID, NIS, TRN, birth certificate and proof of qualifications and will be required to return a clean police record - company paid.

Email résumés stating job title in email subject line to: conduentjobsja@conduent.com