Technical Support Agent (Kingston, Jamaica) - Conduent

 

Our Associates are the first point of contact in providing accurate, detailed solutions to customers’ technical issues.

Technical Support Agents needed in Kingston to work on a 24HR Campaign.

Customer Experience Associate - Onsite (Montego Bay, Jamaica) - Conduent Jamaica

Conduent is hiring Customer Experience Associate to work onsite at our Montego Bay location between 6AM to 9PM, Monday to Friday.

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

Customer Experience Associate II (Kingston & Portmore, Jamaica) - Conduent Jamaica

 About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Healthcare Associates (Portmore, St. Catherine) - Conduent

We want YOU to join our healthcare department if you possess excellent communication skills, you have a passion to assist others, excellent problem-solving skills and a keen eye for details.

HEALTHCARE ASSOCIATES NEEDED IN PORTMORE!

Monday to Saturday - work no later than 11pm.

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Competitive compensation package inclusive of base plus incentive
• Company paid Health Insurance- Medical/Dental/Vision
• Company paid Life Insurance coverage
• Convenient onsite clinic, 7-days per week providing affordable healthcare access
• Career and Employee Development - Grow your career and earn possible promotions to leadership positions and operational roles in Information Technology, Human Resources, Accounts 
• Exciting opportunities to work across diverse industries - Healthcare, Retail, Travel, Banking and Technology

Healthcare Associates perform the following duties:

• Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
• Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed.
• Executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.
• Provides customer with appropriate customized information requested.
• Derives all necessary information from customer to update database.
• Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers

Ideal candidates should possess the following skills/experience:

• Proof of qualifications: Minimum secondary school leaving certificate or HEART level 2 certificate or 3 CXC subjects including English Language.
• Birth Certificate 
• Valid ID, NIS and TRN
• Six (6) months to a (1) year experience in the BPO industry (Healthcare sector is a plus)
• MUST be able to work onsite at our Portmore location
• Basic computer literacy and internet knowledge; the ability to type 20 wpm or more.
• Flexibility to work any 5 days of the week including weekends and public holidays 
• Excellent customer service & communication skills; verbal  & written
• Excellent listening skills
• Strong attention to details
• Ability to adapt quickly to change 
• Excellent time management skills

*** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Birth Certificate, Original Proof of Qualifications, must have a clean Police record(company-paid) and may be subject to drug screen***

Email applications to: conduentjobsja@conduent.com 

Conduent Jamaica's Job Fair: Customer Service (Montego Bay, Jamaica)

 Conduent's Job Fair (Montego Bay)

Conduent will be hosting a Job Fair on Thursday, September 28,2023 @ 10:00 AM - 2:00 PM. We are sourcing candidates for our Shipping Department who can work onsite at our Montego Bay Locattion.

Bring a friend/relative/family member that is currently seeking employment.

LOCATION : 3 Mega Byte Drive, Barnett Tech Park, Building # 2, Montego Bay, St. James.

Position: Customer Service Associates.

Please ensure you have the following documents (original):

• Valid ID
• NIS
• TRN
• Birth Certificate
• No qualifications required
• Updated Resume (hardcopy)
• Pen

Candidate MUST:

• be able to work onsite at our PORTMORE location
• be fully flexible to work any 5 days of the week( including weekend and public holidays)
• be fully flexible to work any shift between the hours of 7 am and 12 am (midnight).

Email: conduentjobsja@conduent.com

Customer Experience Associates - Onsite (Kingston, Jamaica) - Conduent Jamaica

 Customer Experience Associates (Chat - Airlines Department) needed for our prestigious Airline Travel Company.

ONSITE CUSTOMER SERVICE CHAT ASSOCIATES NEEDED FOR AIRLINE COMPANY.

MUST BE ABLE TO TYPE 20 WPM

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of base plus incentive and shift differential for some shifts
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Free internet access - via assigned kiosks
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership
• positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology

The Successful candidate will:

• Provide excellent customer service:

1. Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
2. Excellent writing skills; able to translate Customer communication rapidly and effectively in chat
3. Ability to multi-task; seamlessly manage up to three chats simultaneously with out giving the impression of neglect to any Customers
4. Solve problems systematically, using sound business judgment, and following through on commitments
5. Respond to customers in a polite and courteous manner
6.  Project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel
7. Establish rapport via chat or phone quickly, and remain positive and upbeat
8. Express thoughts and information clearly and succinctly
9. Inspire confidence and positively influence the behavior, actions, and thoughts of others
10. Communicate unpleasant or negative information in a tactful manner

• Be flexible, adjust quickly, and react positively to change
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff member
• Demonstrate strong data entry skills and proficiency in the use of a PC.

Qualifications:
Pre-Requisites:

• Three (3) CXC subjects or more (English is mandatory)
• Customer service background desired but not required
• PC skills (Word/Excel) required
• Strong customer service orientation
• Exceptional Listening/Communication skills
• Critical Success Factors
• Strong communication skills
• Independent work ethic; able to self-motivate and initiate work activity and solutions without being prompted
• Attention to detail; able to focus on Customer interaction while problem-solving
• Ability to perform multiple tasks simultaneously
• Quality focused
• Decision making skills
• Organizational skills
• Problem solving
• Team player

*** Applicants must be at least 18 years of age, present valid Government issued photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email résumés stating job title in email subject line to: conduentjobsja@conduent.com

Technical Support Associate - Kingston, Jamaica - Conduent

The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers.

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents.  Learn more at Conduent.com

Job Description - Technical Support Associate (DAYTIME AND OVERNIGHT SHIFT)

Our employees enjoy:

• Compensation package inclusive of base plus incentive
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology

TECHNICAL SUPPORT ASSOCIATE (DAYTIME AND OVERNIGHT SHIFT)

Duties & Responsibilities:

• Respond to customer inquiries
• Provide exceptional service and support to customers during each interaction.
• Adhere to all company and quality guidelines regarding the delivery of service and support to customers.
• Escalate problematic customer issues to management according to standard operating procedures.
• Properly document each customer interaction according to company standard operating procedures.
• Act with the highest levels of integrity and professionalism in each customer interaction.

The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers.

Responsibilities

• Ensures calls are resolved in a timely manner.
• Maintains the highest standard of quality and guarantees customer satisfaction on every chat
• Provides product solutions.
• All other duties as assigned

The ideal candidate should possess the following:

• Valid ID
• NIS
• TRN
• Birth Certificate
• Three (3) or more CXCs including English Language.
• Typing speed of 25 wpm
• Experience in a technical support and/or desk top support role is a plus.
• Strong technical background (Computer technology and troubleshooting).
• Ability to work any shift within a 24 hour time period including weekends and public holidays
• Ability to multitask.
• Must reside in Kingston or St Catherine

INTERESTED APPLICANTS MUST: *** Applicants must be at least 18 years of age, present valid Photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 Professional/Character References (Name and Contact Numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen*** 

 Applicants must be 18 years or older and  possess a government issued photo ID, NIS, TRN, birth certificate and proof of qualifications and will be required to return a clean police record - company paid.

Email résumés stating job title in email subject line to: conduentjobsja@conduent.com

Walk-in Interviews @ Conduent Jamaica - Customer Service Positions (Kingston & St. Andrew, Jamaica)

Get hired on the spot at our Daily walk in interview sessions on Mondays, Tuesdays and Thursdays between the hours of 10:00 AM - 1:00 PM at 10-16 Grenada Way,  RKA Building, New Kingston.

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Please visit our location with the documents below (ORIGINALS are required).

Requirements:

• Valid ID
• NIS
• TRN
• Proof of qualifications (three (3) or more CXCs including English Language /High School Leaving certificate /Heart Level II certificate
• Birth certificate
• Updated Resume
• Candidate Must be fully flexible
• Excellent customer service and communication skills (verbal & written)

*** Applicants must be at least 18 years of age, present valid Government issued photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email: conduentjobsja@conduent.com

Walk-in Interviews Technical Support Jobs (Conduent) - Kingston, Jamaica

We are currently hiring Technical Support (Chat) Kingston for our overnight shift. We have Walk In Interviews every Monday, Tuesday, Wednesday and Thursday starting at 10AM- 2PM. Please use a computer/laptop/desktop to complete our online application here

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their
constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of base plus incentive
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology

TECHNICAL SUPPORT ASSOCIATE

We are currently hiring Technical Support (Chat) Kingston for our overnight shift.The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers. We have Walk In Interviews every Monday, Tuesday, Wednesday and Thursday starting at 10AM- 2PM.

Please use a computer/laptop/desktop to complete our online application here
The ideal candidate should possess the following and also take with them:

• Valid ID
• NIS
• TRN
• Birth Certificate
• 3 or more CXCs including English Language.
• Typing speed of 25 wpm
• Experience in a technical support and/or desk top support role is a plus.
• Strong technical background (Computer technology and troubleshooting).
• Ability to work OVERNIGHT Shifts in a call center environment.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Must reside in Kingston or St Catherine
• Documents MUST be photocopied

INTERESTED APPLICANTS MUST: 

 *** Applicants must be at least 18 years of age, present valid Photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 Professional/Character References (Name and Contact Numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email: conduentjobsja@conduent.com

Conduent Job Fair! Healthcare Associates - Portmore, Jamaica

 

Job Fair on Monday, October 31, 2022 AT KINGSTON LOCATION (9AM TO 1PM ) Healthcare Associates Needed!

We are currently hiring for Onsite positions for our Portmore location. Please have your documents photocopied. Please take the following documents below: VALID ID, NIS, TRN, Proof of Qualifications, Updated Resume , Birth Certificate, Pen

Job Fair

Monday, October 31, 2022 @ 9:00 AM- 1:00 PM

Bring a friend/relative/family member that is currently seeking employment.

Our Job Fair will be held at RKA Building, 10-16 Grenada Way, New Kingston.

Please ensure you have the following documents:

• Valid ID
• NIS
• TRN
• Proof of Qualifications
• Birthcertificate
• Pen
• Updated Resume
• Must be able to work onsite (Portmore)

Conduent Open House (Montego Bay, St. James, Jamaica)

OPEN HOUSE TUESDAYS & THURSDAYS 10 AM-2 PM @ BARNETT TECH PARK 2, (OFF FAIRFIELD MAIN ROAD) MONTEGO BAY.

OPEN HOUSE

TUESDAYS & THURSDAYS

10AM-2PM AT BARNETT TECH PARK 2 LOCATION (OFF FAIRFIELD MAIN ROAD)

 

Our Employees Enjoy 

• Attractive compensation package-with added performance incentives you determine your take home pay
• Lunch subsidy- paid during the first two weeks of training
• Free shuttle service- to and from Trelawny and Westmoreland
• Health Insurance Benefits- company paid
• Life Insurance coverage- company paid
• Free internet access
• Fingerprint Fee- company paid
• Flexible Shifts - any 9-hour shift within 24 hours
• Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Telecommunications, Healthcare, Retail & Travel, Banking and Technology.

 

Ideal Candidate

• Flexible to work any 9-hour shift within 24 hours
• Minimum of secondary school leaving or  3 CXCs (Including English Language) or Heart level 2 certificate
• Minimum typing speed 20 wpm
• Excellent communication skills
• Computer and keyboard proficiency

 

INTERESTED APPLICANTS MUST: Present a valid Government issued photo ID, Birth Certificate, TRN, NIS, Original Proof of Qualifications, and have a clean Police Record. Applicants may be subject to drug screening.

Onsite and work from home positions available!

 All COVID 19 protocols fully observed

Email: conduentjobsja@conduent.com

Work From Home Customer Experience Associates (Montego Bay, St. James) - Conduent

Customer Experience Associates needed! (Montego Bay)

 WORK FROM HOME CUSTOMER EXPERIENCE ASSOCIATES NEEDED IMMEDIATELY!

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

CUSTOMER EXPERIENCE ASSOCIATE 

Responsibilities

• Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provideclient with appropriate resolution.
• Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed.
• Executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.
• Provides customer with appropriate customized information requested.
• Derives all necessary information from customer to update database.
• Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers.

 Requirements: 

• Three (3) or more CXCS including English Language / High School Leaving Certificate
• Must be able to work Monday to Saturday, any 8 hours shift between 7am to 11pm.
• Internet speed test Upload 1.5 MBPS/download 5 MBPS
• Ability to type at least 20 WPM.
• Excellent listening skills
• Excellent time management and prioritization skills
• Strong attention to detail skills

 *** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email résumés stating job title in email subject line to: conduentjobsja@conduent.com

Work from Home Customer Service Associates (Portmore, St. Catherine) - Conduent

 Customer Care Associates needed for Royal Caribbean Cruise Line.

WORK FROM HOME CUSTOMER SERVICE ASSOCIATES NEEDED FOR ROYAL CARIBBEAN CRUISE LINE

REQUIRED INTERNET SPEED- 10MPBS DOWNLOAD & 5MBPS UPLOAD

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of base plus incentive and shift differential for some shifts
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Free transportation between Freeport and Montego Bay Town Center
• Extended Transportation offered to and from Savanna-La-Mar and Falmouth for some shifts*
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Free internet access - via assigned kiosks
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership
• positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
• Active Sports Programs with vibrant interdepartmental and business house competitions in basketball

 Job Description

The Associate will be responsible for handling in-bound telephone calls from travel partners and/or direct guests requiring information about products, services, pricing and company website assistance.

 Responsibilities

• Assists travel partners and/or guests with navigating the company’s website.
• Enters required information into company systems and maintains an accurate history of each reservation and any associated transactions.
• Services existing bookings including making changes to reservations, accepting and recording payments and assisting travel partners with arranging guest preferences.
• Researches and provides information in order to accommodate guests’ special needs.
• Complies with established industry and company protocols and procedures.
• Attends training classes, completes required on-line training courses and satisfies completion standards.
• May be assigned to special projects and may serve on employee committees.
• Performs other duties as required. 

 Requirements:

• Three (3) or more CXCS including English Language /High School Leaving certificate /Heart Level II certificate.
• Must be able to work between 6:00 am to 12:00 am including weekends and holidays
• Must have an internet speed of 10 MBPS download and 5 MBPS upload
• Prior sales experience would be an asset
• Excellent customer service and communication skills (verbal & written)
• Ability to accurately perform data entry of both text and numeric information at a rate of at least 25 wpm from both spoken and printed sources.
• Excellent listening skills
• Excellent time management and prioritization skills
• Strong attention to detail skills
• One (1) year experience working in a Call Center environment would be preferred.

 *** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email applications complete with résumés to:  conduentjobsja@conduent.com

Customer Service Associates (St. James, Jamaica) - Conduent Jamaica

  CUSTOMER SERVICE ASSOCIATES NEEDED FOR ROYAL CARIBBEAN CRUISE LINE

EXTENDED TRANSPORTATION TO WESTMORELAND AND TRELAWNY FOR LATE AND EARLY SHIFTS FROM CONDUENT SITE.

YOU ALSO GET THE OPPORTUNITY TO TOUR THE SHIP DURING TRAINING!

APPLY FOR IMMEDIATE CONSIDERATION!

WORK FROM THE COMFORT OF YOUR HOME- INTERNET SPEED-UPLOAD 50 MBPS & DOWNLOAD 25 MBPS

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of base plus incentive and shift differential for some shifts
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Free transportation between Freeport and Montego Bay Town Center
• Extended Transportation offered to and from Savanna-La-Mar and Falmouth for some shifts*
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Free internet access - via assigned kiosks
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership
• positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
• Active Sports Programs with vibrant interdepartmental and business house competitions in basketball

Job Description

The Associate will be responsible for handling in-bound telephone calls from travel partners and/or direct guests requiring information about products, services, pricing and company website assistance.

Responsibilities

• Assists travel partners and/or guests with navigating the company’s website.
• Enters required information into company systems and maintains an accurate history of each reservation and any associated transactions.
• Services existing bookings including making changes to reservations, accepting and recording payments and assisting travel partners with arranging guest preferences.
• Researches and provides information in order to accommodate guests’ special needs.
• Complies with established industry and company protocols and procedures.
• Attends training classes, completes required on-line training courses and satisfies completion standards.
• May be assigned to special projects and may serve on employee committees.
• Performs other duties as required.

Requirements:

• Three (3) or more CXCs including English Language /High School Leaving certificate /Heart Level II certificate.
• Must be able to work between 6:00 am to 12:00 am including weekends and holidays
• Excellent customer service and communication skills (verbal & written)
• Ability to accurately perform data entry of both text and numeric information at a rate of at least 25 wpm from both spoken and printed sources.
• Excellent listening skills
• Excellent time management and prioritization skills
• Strong attention to detail skills
• One (1) year experience working in a Call Center environment would be preferred.

*** Applicants must be at least 18 years of age, present valid Government issued photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email applications complete with résumés to: conduentjobsja@conduent.com

Customer Service Associates I (Kingston, Jamaica) - Conduent

DESCRIPTION
Customer Service Associates I

 Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

CUSTOMER SERVICE ASSOCIATES I
Responsibilities:

• Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs
• Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
• Provides customer with appropriate standard information requested.
• Derives all necessary information from customer to update database
• Understands when to seek help and/or escalate to a more senior role
• Provide customer with appropriate customized information requested via chat platform

 Requirements:

• Three (3) or more CXCS including English Language / High School Leaving Certificate
• Must be able 100% flexible
• Ability to accurately perform data entry of both text and numeric information at a rate of at least 25 wpm from both spoken and printed sources.
• Excellent listening skills
• Excellent time management and prioritization skills
• Strong attention to detail skills 

 *** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email applications complete with résumés to:  conduentjobsja@conduent.com

Online Chat Agents (Non-Phone based) - Montego Bay, Jamaica - Conduent

DESCRIPTION
ONLINE CHAT AGENTS- NON PHONE BASED POSITIONS- START IMMEDIATELY

 WE OFFER COMPETITIVE BASE PAY PLUS BONUS!

  PUT YOUR TYPING/DATA ENTRY SKILLS TO WORK AND START EARNING IMMEDIATELY!

 (NON PHONE BASED POSITIONS) 

 A SECONDARY SCHOOL LEAVING CERTIFICATE

OR

HEART LEVEL II CERTIFICATE QUALIFIES YOU TO APPLY!

 Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

 Our employees enjoy:

• Compensation package inclusive of competitive base plus incentive 
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Free transportation between Freeport and Montego Bay Town Center
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Educational Assistance Program
• Free internet access - via assigned kiosks
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership
• positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
• Active Sports Programs with vibrant interdepartmental and business house competitions in basketball

 Responsibilities-Chat Agent

Working in a call center environment, you will  assist multiple customers with technical issues and other inquiries through chat scenarios. Your responsibilities will include, but are not limited to the following:

•  Ability to navigate through multiple computer applications with speed and accuracy.
• Ability to work simultaneously with multiple customers via Chat to resolve technical and procedural inquiries.
• Maintaining  a high level of world-class customer service/professionalism to a wide range of customers. 
• Ability to adjust work schedules as needed considering open flexibility.

Ideal Candidates should possess the following skills/experience:

• Secondary School Leaving Certificate or Heart Certificate level II
• Flexibility to work any 8 hour  shift  between 6:00am to 10 p.m.including weekends and holidays
• Basic computer and internet knowledge and be able to type 30 wpm
• Excellent customer service and communication skills (verbal & written)
• Excellent time management and prioritization skills
• Adaptable and able to manage change while maintaining a positive attitude
• Strong attention to detail skills

 *** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications and  Birth Certificate. Applicants must have a clean Police Record(company-paid) and are subject to drug screen***

Email applications to: conduentjobsja@conduent.com

Credit and Collections Associates (Montego Bay, Jamaica) - Conduent

DESCRIPTION

Responsible for collecting overdue payments and establishing re-payment arrangements.

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of base plus incentive and shift differential for some shifts
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Free transportation service
• Paid Vacation
• Free internet access
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
• Stable environment with opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
• Active Sports Programs with vibrant  interdepartmental and business house competitions in basketball, football and netball 

Purpose:

• Responsible for collecting overdue payments and establishing re-payment arrangements.
• Performs a wide variety of credit and collections function.  Collect monies owed on delinquent accounts.

General Scope:

• Entry level with little or no prior work experience.
• Requires basic skills to perform routine tasks.
• Work is routine and requires minimal problem resolution.
• Completes work with limited autonomy.
• Works with either close supervision or under clearly defined procedures.

Primary Responsibilities:

Performs one or more of the following:

• Monitors delinquent accounts and implements collections procedures.
• Sends follow-up letters and accepts payment for certain accounts.
• Perform tasks and ensures quality in support of post-sale customer administration business initiatives.
• Input information through data screens to accurately reflect account activity and resolve account discrepancies and balances.
• Re-bills companies or individual when appropriate.
• Responds to inquiries from customers or external collection resources.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
• Maintains databases by entering, updating and retrieving data as well as formatting and generating reports.
• Evaluates new and existing customer creditworthiness; extends and/or revokes credit lines/limits.
• Receives/places calls or send letters to customers to resolve billing and invoices issues on delinquent accounts.
• Reviews and makes recommendations regarding bad debts or write-offs.
• Develop and maintain relationships with external credit agencies.
• Collect coins and currency from parking meters and toll pay stations
• All other duties assigned.

*** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications (3 CXC’s inclusive of English Language, GCE O Level, City and Guilds, HEART LEVEL II Certificate, High School Leaving Certificate) and Birth Certificate. Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

Email applications to: conduentjobsja@conduent.com.

Voice Associates (Phone based) - Montego Bay, Jamaica - Conduent

DESCRIPTION

VOICE BASED POSITIONS- START IMMEDIATELY

WE HAVE EXPANDED, JOIN OUR GROWING TEAM !

 (PHONE BASED POSITIONS)

 A SECONDARY SCHOOL LEAVING CERTIFICATE OR HEART LEVEL II CERTIFICATE QUALIFIES YOU TO APPLY!

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of competitive base plus incentive 
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Free shuttle service
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Free internet access
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership
• positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
• Active Sports Programs with vibrant interdepartmental and business house competitions in basketball

 Responsibilities

Working in a call center environment, you will  assist multiple customers with technical issues and other inquiries.  Your responsibilities will include, but are not limited to the following:

• Ability to navigate  through multiple computer applications with speed and accuracy.
• Ability to work simultaneously with multiple customers to resolve technical and procedural inquiries.
• Maintaining  a high level of world-class customer service/professionalism to a wide range of customers. 
• Ability to adjust work schedules as needed considering open flexibility.

Ideal Candidates should possess the following skills/experience:

•  A Secondary School Leaving Certificate or Heart Certificate level II
• Flexibility to work any 8 hour  shift  between 6:00am to 12 midnight including weekends and holidays
• Basic computer and internet knowledge
• Excellent customer service and communication skills (verbal & written)
• Excellent time management and prioritization skills
• Adaptable and able to manage change while maintaining a positive attitude
• Strong attention to detail skills

*** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications and  Birth Certificate. Applicants must have a clean Police Record(company-paid) and are subject to drug screen***

Email applications to:  conduentjobsja@conduent.com

Customer Experience Specialists (Portmore, Jamaica) - Conduent Jamaica

DESCRIPTION

Responsible for providing value-added service to customers by fielding incoming calls and addressing their enquiries while achieving a high level of efficiency and customer satisfaction. 60 openings available immediately.

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their
constituents. Learn more at Conduent.com

Customer Experience Specialists -- Immediate Openings 

Responsible for providing value-added service to customers by fielding incoming calls and addressing their inquiries while achieving a high level of efficiency and customer satisfaction.

Duties and Responsibilities:

• Strong customer service orientation and interpersonal skills
• Ability to establish rapport over the phones quickly and maintain positive attitude
• Work comfortably and efficiently with a computer system
• Savvy research skills and competence in using the internet
• Good typing skills with an ability to accurately achieve a minimum of 20 wpm
• Express thoughts and information clearly and succinctly
• Excellent communication skills (verbal and written)
• Flexibility to work any shift assigned within 24hrs and Jamaican Public Holidays
• Consistently meet established productivity, schedule adherence, and quality standards

 Ideal Candidate:

• Academic certification – At least three (3) CXC/CSEC/GCE/SSC Passes –including English OR a HEART Level 2 Certification OR High School Leaving Certificate
• NIS, TRN, and a Valid Government  issued Photo ID(Passport/Driver License/National ID)
• Proficient in Windows, Internet and Microsoft Word 

INTERESTED APPLICANTS MUST HAVE:

 INTERESTED APPLICANTS MUST: Present a valid Government issued photo ID, Birth Certificate, TRN, NIS, Original Proof of Qualifications, and have a clean Police Record. Applicants may be subject to drug screening.

Email: conduentjobsja@conduent.com