Customer Service Agent (Kingston, Jamaica) - Fusion BPO Services Limited

In this position, you are required to respond to inbound/outbound telephone calls, ask questions regarding the product or services and enter the information obtained accurately into the system.

Responsibilities:

Required Experience:

• Experience in a customer service or call center setting preferred.
• Excellent communication skills and a commitment to world class customer service.
• Must be able to speak fluent English and or with accent
• Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
• Excellent and accurate typing or data entry skills required
• In addition, you'll need to be able to:
• Work in a fast-paced, high energy call center environment without being distracted
• Sit for 8-hour shift.
• Hear and talk on a phone head/hand set.
• Pass speech, reading and writing tests.

REQUIRED COMPETENCIES:

• Listen and respond to customers’ needs and concerns.
• Provide information about the services.
• Update systems with accurate information obtained
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help.
• Strong listening and speaking skills to clearly and accurately respond to customer inquiries and concerns.
• They must listen carefully to customers to understand their needs and concerns in order to be able to resolve the call as efficiently and effectively as possible.
• They must respond to questions and complaints in a friendly and professional manner.
• Must be able to remain professional despite a customer’s sexuality, race or religion.

Required Skills and Specialized Techniques:

• Excellent organizing and time management skills;
• Excellent communication, interpersonal and team skills;
• Ability to work on own initiative.
• Ability to organize, multitask, prioritize and work under pressure
• Creating and maintaining positive relationships are an essential part of a customer service representative’s job.
• Must be patient and polite, especially when dealing with difficult or angry customers. When addressing customer issues, customer service representatives need to analyze situations, investigate problems, and determine solutions.

Qualification and Experience

• Minimum of 5 CXCs including Office Procedures, Maths and English
• At least 1 years’ experience working in the same capacity
• Ability to work flexible hours and occasional weekends

WORKING CONDITIONS

• Normal BPO environment.

Email: jamrecruitment@fusionbposervices.com

FUSION BPO SERVICES LTD

153 Orange Street,

Kingston.