Technical Support Representative (Kingston, Jamaica) - Fusion BPO Services Limited

Begin your career at Fusion CX as a Technical Support Representative. We are looking persons who are excited about researching, diagnosing, troubleshooting and identifying solutions to resolve issue.

Technical Support Representative

Bilingual & Collections Agents (Kingston, Jamaica, W.I.) - Fusion BPO

Both Bilingual and Collections Agents must have at least two (2) years experience in Collections. Bilingual must be able to fluently speak Spanish and English and must be able to meet and exceed daily collections targets.

FUSION BPO SERVICES: 153 ORANGE STREET, KINGSTON

#BILINGUAL AGENTS (SPANISH AND ENGLISH)

#ENGLISH SPEAKING COLLECTIONS AGENTS #EXCELLENT RATES

BILINGUAL Team Lead Collections Requirements:

• Minimum of two (2) years COLLECTIONS experience.
• Must speak SPANISH AND ENGLISH FLUENTLY
• Excellent communication skills.
• Confidence and skillful negotiating skills.
• Computer literate.
• Excellent in Mircosoft Office
• Strong organizational skills

Collections Agent Requirements:

• Minimum of 2 years COLLECTIONS experience.
• Strong problem solving and analytical skills required
• Excellent communication skills.
• Confidence and skillful negotiating skills.
• Computer literate.
• Excellent in Microsoft Office
• Strong organizational skills.

Other Required Skills and Specialized Techniques:

• Find and contact clients to ask about their overdue payments
• Monitor accounts to identify outstanding debts
• Update account status records and collection efforts
• Excellent communication, interpersonal and team skills; Ability to work on own initiative.
• Ability to organize, multitask, prioritize and work under pressure
• Excellent organizing and time management skills
• Must be patient and polite, especially when dealing with difficult customers

Qualification and Experience

• Minimum of five (5) CXC’s including Math, and English
• Ability to work flexible hours and weekends
• Two (2) years experience working in the same capacity

Working Conditions

• Normal BPO environment

ADDRESS: 153 ORANGE STREET, KINGSTON

Shortlisted persons will be contacted

If selected, you will be required to have the original and copy of your:

• Resume
• ID
• TRN
• NIS
• Birth Paper
• Qualifications
• Pen

Email: jamrecruitment@fusionbposervices.com

Customer Service Agent (Kingston, Jamaica) - Fusion BPO Services Limited

In this position, you are required to respond to inbound/outbound telephone calls, ask questions regarding the product or services and enter the information obtained accurately into the system.

Responsibilities:

Required Experience:

• Experience in a customer service or call center setting preferred.
• Excellent communication skills and a commitment to world class customer service.
• Must be able to speak fluent English and or with accent
• Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
• Excellent and accurate typing or data entry skills required
• In addition, you'll need to be able to:
• Work in a fast-paced, high energy call center environment without being distracted
• Sit for 8-hour shift.
• Hear and talk on a phone head/hand set.
• Pass speech, reading and writing tests.

REQUIRED COMPETENCIES:

• Listen and respond to customers’ needs and concerns.
• Provide information about the services.
• Update systems with accurate information obtained
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help.
• Strong listening and speaking skills to clearly and accurately respond to customer inquiries and concerns.
• They must listen carefully to customers to understand their needs and concerns in order to be able to resolve the call as efficiently and effectively as possible.
• They must respond to questions and complaints in a friendly and professional manner.
• Must be able to remain professional despite a customer’s sexuality, race or religion.

Required Skills and Specialized Techniques:

• Excellent organizing and time management skills;
• Excellent communication, interpersonal and team skills;
• Ability to work on own initiative.
• Ability to organize, multitask, prioritize and work under pressure
• Creating and maintaining positive relationships are an essential part of a customer service representative’s job.
• Must be patient and polite, especially when dealing with difficult or angry customers. When addressing customer issues, customer service representatives need to analyze situations, investigate problems, and determine solutions.

Qualification and Experience

• Minimum of 5 CXCs including Office Procedures, Maths and English
• At least 1 years’ experience working in the same capacity
• Ability to work flexible hours and occasional weekends

WORKING CONDITIONS

• Normal BPO environment.

Email: jamrecruitment@fusionbposervices.com

FUSION BPO SERVICES LTD

153 Orange Street,

Kingston.