Data Entry Specialist (Montego Bay, Jamaica) - Itel BPO

We are looking for individuals passionate about service and making an impact to join our itel Family in Montego Bay. Our Data Entry Specialists are responsible for managing online orders received in the IPM site for entry into Siebel, maintenance of IPM order statuses and RNW notifications to be sent to the Customer.

What will you do:

Data Entry Specialists will access and respond to order related updates and requests received from sales, WFM and Financial Services.

Other duties include:

• Verification (scrubbing) of accuracy of the request and existing order (promos, products offered, fees, waivers) and corrections and TLT'ing associated with correction of order. This also includes performing corrections in SABRE, INAT & Metasolv as needed and in addition to corrections of the Siebel order.
• Cancellation of Siebel order and all other associated SABRE, INAT & Metasolv orders.
• Clearing of Waiting status orders requiring varying amounts of waiting reason resolutions including processes specific to service reconnects.
• Assisting in and monitoring order completion thru SABRE, Metasolv and Siebel systems, which can include interactions with other related downstream teams to aid in.
• Product/Service additions, updates and removals in Siebel, SABRE, INAT & Metasolv (or others) as needed and based on status of order.
• Proper updating and task maintenance processes of related Metasolv PSR's.
• Duplicate and incorrect promotional date SABRE billing corrections.
• Transitioning of requests to APC Siebel Support RNW incidents for non-urgent request forms that we submitted as urgent in error.

What will you bring:

• A minimum of four (4) CSEC subjects or equivalent
• At least one (1) year of customer service or call center experience
• Must be available to work any 8-hour shift that falls within our operating hours of 7am - 11pm, 7 days per week.
• Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
• Excellent verbal and written communication skills
• Proficient MS Office skills, primarily MS Word, Excel and Outlook required
• Excellent interpersonal, problem-solving & judgment skills with a high level of attention to detail and accuracy required

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