Customer Service Agents (Montego Bay, Jamaica) - Contax360 BPO Solutions

Contax360 BPO Solutions Inc, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team. All applicants must be flexible to work a rotating schedule any 5 of the 7 day work week.

Now hiring for our Montego Bay Office:

CUSTOMER SERVICE (SOFT SALES) AGENT

THE SALES AGENT WILL BE REQUIRED TO PERFORM THE FOLLOWING DUTIES (but not limited to):

• Contact potential customers through the appropriate channels.
• Deliver appropriate pitches with the aim of converting the customer.
• Build rapport with customers and address their inquiries.
• Close sales and achieve or exceed assigned targets.
• Develop expert knowledge on the client's products and services.
• Maintain accurate records of interactions in our system.

APPLICANTS SHOULD HAVE:.

• Strong negotiation skills
• Strong articulation and persuasive skills
• Demonstrated proficiency in Microsoft Office applications
• Good probing, problem solving, troubleshooting, and multi-tasking skills
• Neutral accent, clear, articulate and easy to understand.- REQUIRED
• Good rapport building and interpersonal skills
• Great conversational skills and able to identify and sell customer needs
• Time management & prospecting skills required
• Telephone Sales & Customer Service or Collections Experience a plus
• Motivation for sales and very results driven
• Ability to handle rejection well, does not get loud or abusive
• Professionalism in interacting with potential customers

ADDITIONAL REQUIREMENTS:

• At least three (3) CXC subjects (inclusive of English)
• Experience in a similar environment (call center experience is an asset).
• Be 18 years of age or older.
• Must have a minimum of 1 year experience in a similar position

What we offer:

• Paid training
• Free Health Insurance
• Free Life Insurance
• Daily Lunch Allowance
• Paid Holidays
• Educational Assistance
• Career advancement programme
• Shuttle service
• Competitive Salary
• Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

All applicants should be 18 years or older and must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

Email: jobs@contax360.com or Apply Online

Only short-listed applicants will be contacted.

Reservation Chat Representative (Montego Bay, Jamaica) - Contax360 BPO Solutions

Contax360 BPO Solutions, a leading global contact center solutions provider and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.

Now hiring for our Montego Bay, Jamaica Office: Reservation Chat Agent

Security Officer (Montego Bay, Jamaica) - Contax360 BPO Solutions

The Security Officer maintains a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.

Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks experienced, qualified and professional individuals to join our team.

Customer Care Agents (Montego Bay, Jamaica) - Contax360 BPO Solutions

Contax360 BPO Solutions, a leading global contact center solutions provider and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.

Now hiring for our Montego Bay, Jamaica Office:

Customer Care Agent (Voice & Email)

Our Client is an established and growing e-commerce provider of high-quality products. We are seeking motivated individuals with a passion for customer service to help us continue to delight our customers by assisting them to share life’s joys.

Job Summary:

The Customer Care Agent is responsible for providing exceptional service to every customer and will respond to telephone, email, and live chat customer inquiries in an efficient, professional, and friendly manner. Flexibility to work from the office is a must. All candidates must be flexible to work any 5-day of the 7-day work week from as early as 6 am -9 pm.

Specific Duties:

• Respond to and resolve a high volume of inbound customer service inquires and issues via telephone, and email
• Follow-up with customers regarding outstanding order issues, including customer submitted photos, personalized text, and order detail information
• Adhere to department performance metrics related to contacts, quality assurance, customer satisfaction, and adherence/conformance
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Maintain a balance between company policy and customer benefit in decision making
• Identify and recommend merchandising, site usability, and policy improvements, based on customer feedback
• Place, track, and close orders through the internal order fulfillment system

SKILLS REQUIRED:

• Strong computer skills, including internet, must be proficient in using web browsers to navigate websites, Microsoft Word, Outlook, and Excel
• Excellent written and verbal communication skills in English including proper grammar.
• Exceptional Interpersonal Skills
• Strong resolution management skills
• Excellent organizational skills and attention to detail
• Good Listening Skills and demonstrates the necessary enthusiasm
• Ability to adhere to processes, procedures, and guidelines while executing tasks and assignments.
• Demonstrated ability to provide a high level of quality customer service

EDUCATION:

• CSEC/CAPE or City & Guilds Required
• Heart NVQJ certification/Associates Degree or Higher Preferred

EXPERIENCE:

• Minimum 1-2 years Customer Service/Retail Sales/E-Commerce

OTHER REQUIREMENTS:

• Reliable internet service; minimum of 10 MB – preferably Flow but other ISPs may be considered.
• Must be able to type a minimum of 25 words per minute
• Willingness and desire to go the extra mile for customers
• Experience with technical support and/or troubleshooting related to computers is strongly preferred

What we offer:

• Paid training
• Free Health Insurance
• Free Life Insurance
• Daily Lunch Allowance
• Paid Holidays
• Educational Assistance
• Career advancement programme
• Shuttle service
• Competitive Salary
• Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

All applicants should be 18 years or older and must have a valid Government-issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check prior to starting.

Only short-listed applicants will be contacted.

APPLY ONLINE

Female Security Officer (Montego Bay, Jamaica) - Contax360 BPO Solutions

DESCRIPTION
The Security Officer maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.

Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks experienced, qualified and professional individuals to join our team.

We are now hiring for the following position at our Montego Bay Office:

FEMALE SECURITY OFFICER

JOB SUMMARY:

The Security Officer maintains safe and secure Environment for customers and employees by patrolling and monitoring premises and personnel.

SPECIFIC DUTIES:

• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
• Obtains help by sounding alarms.
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
• Completes reports by recording observations, information, occurrences, and surveillance activities; obtaining signatures.
• Maintains organization's stability and reputation by complying with legal requirements.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
• Contributes to team effort by accomplishing related results as needed.

SKILLS REQUIRED:

• Good Listening Skills.
• Strict Confidentiality Standards.
• Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
• Demonstrated ability to provide a high level of service.
• Excellent surveillance skills

OTHER REQUIREMENTS:

• Excellent Customer Service skills
• Excellent teamwork and interpersonal skills
• Good oral communication skills
• Ability to exercise good judgement
• Ability to work under pressure and without constant supervision
• Ability to work on own initiative and focus on details
• Ability to plan, organize and coordinate activities
• Ability to control emotions
• Very dependable and demonstrates integrity
• Must have a 24/7 flexibility

EDUCATION:

• Three (3) CXC/GCE subjects including English Language

Or

• NCTVET Certificate 

EXPERIENCE:

• Minimum one (1) year experience in similar role having PSRA license.

All applicants must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

Applicants should submit resumés and cover letters no later than June 17, 2020

Email: jobs@contax360.com

Only short-listed applicants will be contacted.

Customer Care Specialists (Montego Bay, Jamaica) - Contax360 BPO Solutions

DESCRIPTION

To provide assistance and resolve any emerging problems that our customers might face with accuracy, efficiency and the utmost professionalism.

Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization;  seeks qualified and professional individuals who are able to work from office and home to join our team.

Now hiring for our Montego Bay Office:

CUSTOMER CARE SPECIALISTS

Our Client is an established and growing high quality internet-based company specializing in image publishing service. Customers are able to create photo books, personalize photo cards and stationery, and share photos with family and friends. We are seeking highly motivated team members with a passion for customer service to help us continue to delight our customers by helping them share life’s joy.

Job Summary:

The Care Specialist is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner. Flexibility to work any shift assigned within a 24 hour period Monday to Sunday is a requirement.

Specific Duties:

• Respond to and resolve inbound phone inquiries from Client’s in a professional and timely fashion. 
• Manage large amount of incoming calls on a daily basis
• Navigates computerized system to update customer management systems (“CMS”) database as needed.
• Reply to emails received by customers when necessary to achieve issue resolution. 
• If requested by the customers a follow-up call is conducted in order to achieve issue resolution in accordance with client standards.

SKILLS REQUIRED:

• Computers: Basic knowledge of internet (tools and applications) and Windows (desktop), ability to navigate multiple applications.
• Typing/Keyboard Skills: 25wpm.
• Good Verbal and Written Communication Skill: Ability to speak English clearly and type grammatically correct sentences, articulate thought processes effectively, listens intently and comprehends accurately, has smooth flow of speech.
• Exceptional customer service and sales skills: patient, good listener, polite, courteous, attentive and genuine. Conflict Resolution skills and willingness to take responsibility: must have the ability to be the customer advocate internally and resolve issues affecting the customer's ability to receive the service expected. Need to understand internal systems, escalate issues to appropriate people and follow up until issue resolution.
• Able to identify revenue opportunities and engage with the customer to upsell or inform customer of available services (both complimentary and paid)
• Has a high stress tolerance and resilience to conflict
• Highly motivated and energetic, and able to thrive in a fast-paced environment.
• Ability to work as a team player
• Analytical and Logical Abilities: Ability to break down customers’ issue and identify the reason/purpose of call. 
• Identifies trends, is able to visualize consequences and suggests solutions.

 EDUCATION:

• CSEC/CAPE or City and Guilds Required
• Heart NVQJ certification/Associates Degree or Higher Preferred.

EXPERIENCE:

• Minimum 1-2 years Customer Service/Retail Sales/e-commerce

OTHER REQUIREMENTS:
Education/Knowledge:

• 3 CSEC/City and Guild or HEART certificate, excellent computer skills and experience in a Windows environment.
• Ability to work from home would be an asset i.e having reliable internet connection and a desktop/laptop computer

All applicants should be 18 years or older and must have a valid Government issued photo ID, TRN and NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

Applicants should submit resumés and cover letters no later than Monday, April 15, 2020 to jobs@contax360.com or access vacancies via www.contax360.com

Only short-listed applicants will be contacted.