IT Systems Administrator Needed (Kingston, Jamaica) - ePost Caribbean (DOS 2009 Limited)

Digital Office Solutions

Functional - Intuitive - Simple 

IT Systems Administrator

Overview:

The IT Administrator will be responsible for supporting the head of the department and the wider solutions team in his/her capacity of developing and maintaining the desktops, servers, and network systems throughout the organization. The incumbent will work with the wider team in a collaborative way to extend the skill of the multi-functional team. Limited "out of hours" work may be required from time to time and travel to other locations will be required to provide support and install IT equipment.

Key Duties and Responsibilities:

• To install and configure computer hardware, networks, operating systems, and applications (desktops and servers).
• To monitor and maintain computer systems and networks including Voice Over IP (VOIP) telephony and various site internal connections.
• To troubleshoot system and network problems and diagnose and solve hardware/software faults.
• To replace hardware and parts as required.
• To repair a fault or set up a system following diagrams and written instructions.
• To support the roll out of new computer applications.
• To respond to service incidents within the times specified in any Service Level Agreement (SLA).
• To provide telephone, e-mail, and remote support to all IT users, solving their problems and providing procedural documentation as required.

Required Education and Experience:

• BSc in Computer Science or related areas.
• A minimum of two (2) years' work experience or at least four (4) years in a similar capacity.
• Microsoft Certification (MCSE) or the equivalent certification in relevant programs.
• Advanced knowledge of Windows Server/Desktop Operating Systems.
• Managing Windows Server infrastructure.
• Managing deployment/roll outs.
• Managing large scale Citrix/2x/Terminal Server installations
• Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server.

Applications should be forwarded to: hr@dosjm.com (email)

Application deadline - August 5, 2022.

Please note only shortlisted candidates will be contacted.

Customer Service Rep (CSR) - Kingston, Jamaica - ePost Caribbean

Overview

D.O.S. 2009 Limited is seeking a Customer Service Representative who will use dynamic communication strategies to help the customer with all aspects of the product/service offered, optimizing sales opportunities and ultimately ensuring customer satisfaction.

Key Duties & Responsibilities:

• Guide prospective clients in keeping with the company's recommended strategy
• Ensure that clients are made fully aware of all the services offered by the company to enhance their client experience
• Provides feedback to improve the business practices which will increase client/customer satisfaction and employee morale
• Handles outbound and inbound calls, emails within the specified time frame
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing, and focusing on adding value to the interactions
• Resolves customers' questions/concerns efficiently and effectively by active listening and personalizing techniques and by focusing on adding value to the interactions
• Adheres to Company policies  and procedures
• Maintain current product knowledge by using available resources post-training
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

Required Education and Experience:

• A first degree Business Administration or any other related discipline
• Experience in Business Process Outsourcing industry and sales would be an asset
• At least 1-2 years of experience in a sales environment
• Excellent written and oral communication skills, including the ability to prepare reports and deliver presentations
• Expert knowledge of PC application software packages including Microsoft Word and Excel
• Knowledge of customer service principles
• A positive attitude must be self-motivated  and possess very good time management skills
• Proven ability to meet performance objectives

Applications should be forwarded to: hr@dosjm.com

Application deadline: February 20, 2022.

Please that only shortlisted candidates will be contacted.