Customer Service Rep (CSR) - Kingston, Jamaica - ePost Caribbean

Overview

D.O.S. 2009 Limited is seeking a Customer Service Representative who will use dynamic communication strategies to help the customer with all aspects of the product/service offered, optimizing sales opportunities and ultimately ensuring customer satisfaction.

Key Duties & Responsibilities:

• Guide prospective clients in keeping with the company's recommended strategy
• Ensure that clients are made fully aware of all the services offered by the company to enhance their client experience
• Provides feedback to improve the business practices which will increase client/customer satisfaction and employee morale
• Handles outbound and inbound calls, emails within the specified time frame
• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing, and focusing on adding value to the interactions
• Resolves customers' questions/concerns efficiently and effectively by active listening and personalizing techniques and by focusing on adding value to the interactions
• Adheres to Company policies  and procedures
• Maintain current product knowledge by using available resources post-training
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

Required Education and Experience:

• A first degree Business Administration or any other related discipline
• Experience in Business Process Outsourcing industry and sales would be an asset
• At least 1-2 years of experience in a sales environment
• Excellent written and oral communication skills, including the ability to prepare reports and deliver presentations
• Expert knowledge of PC application software packages including Microsoft Word and Excel
• Knowledge of customer service principles
• A positive attitude must be self-motivated  and possess very good time management skills
• Proven ability to meet performance objectives

Applications should be forwarded to: hr@dosjm.com

Application deadline: February 20, 2022.

Please that only shortlisted candidates will be contacted.