Receptionist/Telephone Operator (Kingston, Jamaica) - Jamaica Teachers' Association Co-op Credit Union Ltd

Jamaica Teachers' Association Co-op Credit Union Ltd (JTACCUL) is inviting applications from qualified persons to fill the post of:

Receptionist/Telephone Operator (PSG 2)

Job Scope:

Reporting to the Office Service Supervisor, the Receptionist/Telephone Operator (PSG 2) is responsible for the professional and efficient management of of visitors, clients, telephone calls and messages, as well as a variety of clerical duties that support the organization.

Core Functions:

The functions of the position include but are not limited to:

• Answers the telephone, screens and directs calls
• Greet persons entering the organization and provide direction or information as required 
• Notify staff members of visitors as required 
• Provide information as required about the establishment such as location of departments or offices, employees within the organization or services provided 
• Make outgoing calls as requested 
• Maintain accurate log of all calls placed for staff and customers 
• Seek and keep up to date with new information on the products and services offered by the organization 
• Assist with issuing promotional materials to customers 
• Assist in the completion of Tele-Loan Applications 
• Assist in the ordering of supplies and refreshments 
• Ensures that all documents collected or disbursed are properly signed for and recorded
• Respond to queries 
• Receive and distribute mail, faxes and deliveries
• Photocopy, fax and scan documents 
• Report phone problems 
• Observes and maintains strict adherence to established health and safety policies and practices
• Performs other clerical and receptionist support duties as required/assigned from time to time 

Qualifications and Experience:

• Five (5) CXC/CSEC or GCE O level passes including English Language, Mathematics and/or Accounts 
• Specialized training in customer service or office/Business Administration would be an asset 
• Minimum of one (1) year experience in a similar position 
• Knowledge of switchboard/telephone systems
• Proficiency in the use of standard office equipment 
• Proficiency in the use of computer software applications including Microsoft Office Suite applications 
• Excellent customer service skills 
• Excellent interpersonal skills with the ability to be a flexible team player
• Ability to work with minimal supervision, to multi-task and cope with changing priorities 
• Ability to work under pressure 
• Ability to pay attention to detail 
• Maintain high level of confidentiality 

Interested persons are invited to submit applications:

hrjobs@jtacreditunion.com or addressed to the HRD and Administration Manager by Thursday, January 30, 2020.

Please note only shortlisted applicants will be contacted.