Receptionist/Telephone Operator (Montego Bay, Jamaica) - Private Security Regulation Authority (PSRA)

 Receptionist/Telephone Operator - (Band 3) 

For Montego Bay office

Salary: $1,272,269 p.a.

The Private Security Regulation Authority (PSRA), a statutory body under the Ministry of National Security with the mandate to monitor and regulate the Private Security Industry, is seeking to engage the services of a receptionist/telephone operator in our Montego Bay office, who will be responsible for receiving clients and the general public, and serving as a customer service representative for the Authority.

Core Responsibilities:

• Receiving all clients and visitors to the Authority
• Provide courteous and appropriate information/assistance regarding inquiries
• Process all incoming telephone calls
• Vet all applications
• Ensure complete documentation of all prescribed front desk activities

Qualifications and Experience:

• Four (4) CXC subjects with English Language principally
• Acquired and practical telephone operation skills
• At least one (1) year experience in a similar position

Specific Knowledge and Competencies required:

• Good interpersonal skills
• Effectively communicate with employees and the public
• Excellent customer service skills
• Conflict resolution skills
• Flexible in relating to persons of all levels
• Good listening skills

Applications along with resumes should be forwarded by January 31, 2024 to email: applications@psra.gov.jm

We thank all applicants for their expressions of interest; however, only shortlisted candidates will be contacted.