Driver (Kingston, Jamaica) - Office of the Public Defender

 Office of the Public Defender

(A Commission of Parliament)

Applications are invited for the post of:

Driver (LMO/DR 2)

(Reports to the director of corporate services)

Employment is on a contractual basis, and a gratuity is payable upon successful completion of the contractual agreement. Salary range: $1,439,466.00 - $1,935,908.00 per annum.

Essential Prerequisites:

• A passion for Public Service
• An ardent desire to promote awareness and build a strategic national institution.
• A highly developed sense of responsibility and thorough respect for confidentiality.
• An especially zealous determination to protect, enforce and enhance the rights of citizens.

Summary of Duties:

Under the general direction of the Director of Corporate Services, the Driver (LMO/DR 2) will undertake the external collection and delivery of mail and documents on behalf of the OPD. The incumbent will also transport designated staff members on assignments and the mobile office to its assigned destinations.

(A full job description is available upon request.)

Minimum Qualifications and Experience:

• Completion of Secondary level education.
• Valid Jamaican General Driver's Licence.
• Competence approval to operate a motor vehicle from Island Traffic Authority.

Applications from suitable candidates should be emailed to opdhr@opd.gov.jm or mailed to:

The Office of the Public Defender,

P.O. Box 695,

22-24 Duke Street,

Kingston. 

Attention: Human Resource Manager

To be received no later than Friday, August 16, 2024 at 4:00 p.m.

N.B. Only Shortlisted Candidates will be contacted.

Telephone Operator/Receptionist (Kingston, Jamaica) - Office of the Public Defender

The Telephone Operator/Receptionist (OPS/TO 2) reports to the Director of Corporate Services. Employment is on a contractual basis, salary range $650,090 - $772,753, to fill vacancy at the Kingston office. 

Essential Prerequisites:

• A passion for Public Service
• An ardent  desire to promote awareness and build a strategic national institution 
• A highly developed sense of responsibility and thorough respect for confidentiality
• An especially zealous determination to protect, enforce and enhance the rights of citizens
• A genuine sense of responsibility and an appreciation of the importance of punctuality

Under the direct supervision of the Director of Corporate Services the Telephone Operator/Receptionist is responsible for:

• Provides telephone services and directs clients/customers to destruction
• Provides telephone answering services for the OPD
• Delivers high levels of customer service to all clients of the OPD
• Ensures the physical conditions of the reception area are maintained

Key Outputs:

• Information disseminated 
• Visitors directed
• Foyer conditions satisfactory
• Internal and external calls answered
• Telephone calls logged
• Visitors screened 

Summary of Duties:

a) To provide telephone answering services for the Division

• Answers internal and external calls and directs them to the appropriate extension
• Disseminates information to the public when necessary
• Ensures that all official long distance and private calls are made 
• Ensures that telephone messages are taken and relayed 
• Answers calls from extensions, dialing numbers requested and connecting the parties
• Documenting all approved outgoing telephone calls by authorized officers within OPD 
• Maintaining records of all trunk calls and trains new recruits of relief operators in the use of the telephone equipment
• Provides information concerning the organization's functions, activities, and personnel to visitors
• Screens and refers visitors to the appropriate department and/or relevant officers
• Maintains a log of visitors in the absence of the Security Officer

b) To deliver high levels of customer service to all clients of the OPD

• Provides efficient and courteous reception of visitors to the OPD
• Receives and directs clients and visitors to relevant officer
• Advises members of staff on the arrival of their visitors
• Maintains a database of contact information for entries that OPD staff conduct business with daily

c) To ensure the physical condition of the reception area is maintained

• Examines and ensures that the conditions of the reception area are neat
• Ensures loiterers are identified and brought the attention of the security personnel

(Full job description available upon request)

Minimum Qualification and Experience:

• Five (5) CXC including English Language
• Basic knowledge of Microsoft Suite 
• At least two (2) years experience as a Receptionist/Telephone Operator

Specific Knowledge & Skills:

• Operating knowledge of a modern electrical switchboard systems
• Customer service techniques
• Polite manner and pleasant voice

All applications should be addressed to:

Office of the Public Defender 

P.O. Box 695, 22-24 Duke Street, Kingston, CSO.

Email: enquiries@opd.gov.jm and marked "For personal attention of the Deputy Public Defender", to be received no later than Friday, October 28, 2022 at 3:00 p.m.