Telephone Operator/Receptionist (Kingston, Jamaica) - Office of the Public Defender

The Telephone Operator/Receptionist (OPS/TO 2) reports to the Director of Corporate Services. Employment is on a contractual basis, salary range $650,090 - $772,753, to fill vacancy at the Kingston office. 

Essential Prerequisites:

• A passion for Public Service
• An ardent  desire to promote awareness and build a strategic national institution 
• A highly developed sense of responsibility and thorough respect for confidentiality
• An especially zealous determination to protect, enforce and enhance the rights of citizens
• A genuine sense of responsibility and an appreciation of the importance of punctuality

Under the direct supervision of the Director of Corporate Services the Telephone Operator/Receptionist is responsible for:

• Provides telephone services and directs clients/customers to destruction
• Provides telephone answering services for the OPD
• Delivers high levels of customer service to all clients of the OPD
• Ensures the physical conditions of the reception area are maintained

Key Outputs:

• Information disseminated 
• Visitors directed
• Foyer conditions satisfactory
• Internal and external calls answered
• Telephone calls logged
• Visitors screened 

Summary of Duties:

a) To provide telephone answering services for the Division

• Answers internal and external calls and directs them to the appropriate extension
• Disseminates information to the public when necessary
• Ensures that all official long distance and private calls are made 
• Ensures that telephone messages are taken and relayed 
• Answers calls from extensions, dialing numbers requested and connecting the parties
• Documenting all approved outgoing telephone calls by authorized officers within OPD 
• Maintaining records of all trunk calls and trains new recruits of relief operators in the use of the telephone equipment
• Provides information concerning the organization's functions, activities, and personnel to visitors
• Screens and refers visitors to the appropriate department and/or relevant officers
• Maintains a log of visitors in the absence of the Security Officer

b) To deliver high levels of customer service to all clients of the OPD

• Provides efficient and courteous reception of visitors to the OPD
• Receives and directs clients and visitors to relevant officer
• Advises members of staff on the arrival of their visitors
• Maintains a database of contact information for entries that OPD staff conduct business with daily

c) To ensure the physical condition of the reception area is maintained

• Examines and ensures that the conditions of the reception area are neat
• Ensures loiterers are identified and brought the attention of the security personnel

(Full job description available upon request)

Minimum Qualification and Experience:

• Five (5) CXC including English Language
• Basic knowledge of Microsoft Suite 
• At least two (2) years experience as a Receptionist/Telephone Operator

Specific Knowledge & Skills:

• Operating knowledge of a modern electrical switchboard systems
• Customer service techniques
• Polite manner and pleasant voice

All applications should be addressed to:

Office of the Public Defender 

P.O. Box 695, 22-24 Duke Street, Kingston, CSO.

Email: enquiries@opd.gov.jm and marked "For personal attention of the Deputy Public Defender", to be received no later than Friday, October 28, 2022 at 3:00 p.m.