NEW JOBS

Showing posts with label Registrar General's Department. Show all posts
Showing posts with label Registrar General's Department. Show all posts

Monday, 7 August 2023

Customer Service Representative (St. Catherine, Jamaica) - Registrar General's Department

The Registrar General's Department, an Executive Agency, the sole repository of records in Jamaica, invites applications from suitably qualified persons for the following positions:

Customer Service Representative - Grade 5 

15 positions

For a period of one (1) year

Salary: $1,984,305.00 per annum

Reporting to the Manager/Supervisor, the incumbent has the responsibility to provide relevant and accurate information on services offered by the Agency.

Main Responsibilities:

  • Accurately keys and produces applications of birth, marriage, death, no impediment, adoption and record updating certificates
  • Processes Island Record Office applications, such as Deed Polls, recording of documents
  • Advises customers on status of previous applications and address queries
  • Provides accurate information to the public 
  • Updates the Application Tracking System with customer interactions
  • Customer advised about delivery of certificates
  • Customer is properly directed to pay for applications
  • Record updating applications vetted for accuracy of completion
  • Interview direct and advise members of the public regarding the Agency's services and procedures
  • Instruct members of the public in the proper completion of Record Updating applications

Qualifications and Experience:
  • Five (5) GCE O' Level/CXC subjects including English Language and Mathematics or Accounts
  • One (1) year related work experience in a customer service environment
Skills and Competencies:
  • Excellent decision making and problem solving skills
  • Strong attention to details
  • Ability to remain professional and courteous with customers at all times 
  • Excellent communication and presentation skills
  • Must possess a high level of integrity
  • Good analytical and judgement skills
Applications along with resumes should be forwarded no later than Friday, August 11, 2023 to:

Director, Human Resources Management & Development,
Registrar General's Department
Twickenham Park,
St. Catherine.


We thank all applicants for their expressions of interest. However, only shortlisted candidates will be contacted.





Monday, 30 May 2022

Director, Human Resource Management and Department (St. Catherine, Jamaica) - Registrar General's Department

The Registrar General's Department, an Executive Agency and the sole repository of vital records in Jamaica, invites applications from suitably qualified persons for the following position:

  • Director, Human Resource Management and Development (Grade 2B) 

Head Office/Human Resource Management Department

Salary Range: $3,290,076.12 to $ 4,606,107.35 per annum

Fixed Travelling Allowance: $1,697,148.00 per annum

Under the direct supervision of the Chief Executive Officer (CEO), the incumbent is responsible for providing leadership and strategic direction for Human Resource Management, and monitoring internal and external signals pro-actively to ensure that Human Resource policies and practices have continual relevance to the business of the Agency.

Main Responsibilities

Technical/Professional

  • Supports the CEO by participating in major decisions that affect people management in the Agency.
  • Works with the Senior Management team to analyse and devise solutions for organizational issues.
  • Facilitates the hiring of appropriate and suitable persons to posts including vacant, temporary and contract.
  • Keeps abreast of trends and changes in local and global HRM and D issues, makes recommendations and implements, where necessary, to improve the quality of human resources in the Agency.
  • Prepares and manages the HRM division annual budget.
  • Ensures that the work of the HRM division is properly documented.
  • Reviews and approves the annual development plans for all staff members and ensures the effective implementation.
  • Coordinates succession planning and retirement programmes (Pensions).
  • formulates and leads in the implementation of HR policies that will reflect the strategic objectives of the Government of Jamaica (GOJ):
  • Oversees the planning, development, execution and evaluation of training/education and performance management programme;
  • Leads in the effective implementation and administration of PMAS for improved organizational and individual performance;
  • Develops and oversees the administration of a policies/programme that caters to the occupational health and safety of all staff in accordance with the Occupational Safety and Health Administration (OSHA) regulations;
  • Develops and oversees the implementation of systems and strategies for the effective administration of employees' benefits programmes;

Management/Supervisory

  • Develops, monitors and evaluates the implementation of the HRM division corporate and operational plans.
  • Oversees the design of work plans and programmes for the HRM division ensuring that staff are effectively utilized.
  • Ensures a high level of adherence to the Human Resource policies within the Agency.
  • Ensures that the work of the HRM division is properly documented including employee personnel files.
  • Leads, prioritizes and monitors the day-to-day operation of the HRM division to ensure the effective management of all inputs, and that goals and objectives are met.
  • Oversees and participates in the review and evaluation of the work of staff members on a regular basis.
  • Reviews and approves the individual work plans of direct reports for Human Resource Development Officer, Organization Development and PMAS Officer, Manager, Human Resource Management and Employee Relations and Administration Assistant and evaluates same at appropriate intervals.
  • Provides leadership and guidance to direct reports through effective planning, delegation, communication, training, mentoring and coaching.
  • Develop and revise HR related documents as is necessary such as Dress Code Policy.
  • Facilitates the review of other relevant documents.
Skills and Competencies

  • Excellent knowledge of labour laws, labour relations and employee relation practices.
  • Sound knowledge of Human Resource Management, Policies and Procedures, Staff Orders for the Public Service and Public Service Regulations.
  • Excellent knowledge of compensation and benefits administration, and related statutory regulations.
  • Excellent communication and interpersonal skills.
  • Able to direct and guide in succession planning, training and development.
  • Sound knowledge of risk management principles.
  • Excellent judgement, decision making and problem solving skills.
  • Excellent interviewing and negotiation skills.
  • Ability to work under pressure and meet tight deadlines.
  • Working knowledge of relevant computer applications and systems including human resource information systems.
  • Ability to consistently demonstrate integrity and sound business ethics in the execution of duties.
  • Thorough knowledge of Strategic Planning.
Qualifications

  • MSc. in Human Resource Management/Development or equivalent qualification/training.
  • Five (5) years' related work experience at the managerial level.
  • Training in labour relations, negotiations, compensation and benefits administration would be an asset.
Applications along with resumes, should be forwarded no later than Friday, June 17, 2022 to:

The Chief Executive Officer and Deputy Keeper of Records,

Registrar General's Department,

Twickenham Park,

St. Catherine.

E-mail: hr.vacancies@rgd.gov.jm

We thank all applicants for their expressions of interest. However, only shortlisted candidates will be contacted.


 

Wednesday, 23 February 2022

Administrative Assistant (Kingston, Jamaica) - Registrar General's Department

 The Registrar General's Department, an Executive Agency, the sole repository of records in Jamaica, invites applications from suitably qualified persons for the following position:

Administrative Assistant (Grade 5) - Vacant

In the Legal Unit/Head Office

Salary Range: $1,235,567.25 - $1,465,642.58 per annum

Reporting to the Legal Officer, the incumbent will be performing legal and secretarial duties to facilitate the achievement of the Agency's mission, goals and objectives.

Main Responsibilities:
  • Receives, opens, sorts and distributes incoming correspondence, files and other materials
  • Populate the Agency's application tracking system where applicable
  • Prepares response from correspondence for signature
  • Photocopy, scan and email documents
  • Update manual diary and electronic calendar to facilitate smooth and effective communication between the internal/external customers
  • Take, screen and make telephone calls
  • Develop and maintain a filing system to facilitate easy access and retrieval
  • Follow up on files and correspondence leaving the office
  • Provide prompt, efficient and effective delivery of support services
  • Request stationery for the Unit
  • May take or transcribe minutes of meetings or write summary of court proceedings
  • Draft court documents such as Acknowledgement of Service of Fixed Date Claim Form, Defence for applicable court matters and caused same to be served on Counsel in the matter
  • Prepare weekly, monthly and quarterly report for the Legal Officer
  • Provide filing and document assistance
  • Conduct legal research on search engines such as LexisNexis regarding legal issues faced by the Registrar General's Department
  • Prepare legal opinion for review by Legal Officer
  • Analyse and interpret case law and statutes
  • Conduct follow-up on behalf of Legal Officer in relation to ongoing matters
  • Review and edit legal documents, such as lease agreements, contractual agreements, etc
  • Perform any other related duty that may be assigned
Qualifications and Experience:
  • Five (5) GCE O' level/CXC subjects including English Language and Mathematics or Accounts
  • Certificate in Paralegal Studies
  • Minimum of two (2) years related work experience
Skills and Competencies:
  • Knowledge of office procedures and practices
  • Knowledge of office machines and equipment
  • Knowledge of relevant computer applications
  • Good communication skills, both oral and written
  • Good organizing and management skills
  • High level of accuracy and attention to details
  • Discretion for dealing with confidential information
  • Knowledge of law and legal procedures
  • Ability to perform legal research
  • Knowledge of legal search engines and access to same
  • Ability to determine work priorities
Applications along with resumes should be forwarded no later than Friday, February 25, 2022 to:


Director, Human Resources Management & Development
Registrar General's Department
Twickenham Park, 
St. Catherine.

We thank all applicants for their expression of interest. However, only shortlisted candidates will be contacted.





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