Customer Service Representative (St. Catherine, Jamaica) - Registrar General's Department

The Registrar General's Department, an Executive Agency, the sole repository of records in Jamaica, invites applications from suitably qualified persons for the following positions:

Customer Service Representative - Grade 5 

15 positions

For a period of one (1) year

Salary: $1,984,305.00 per annum

Reporting to the Manager/Supervisor, the incumbent has the responsibility to provide relevant and accurate information on services offered by the Agency.

Main Responsibilities:

• Accurately keys and produces applications of birth, marriage, death, no impediment, adoption and record updating certificates
• Processes Island Record Office applications, such as Deed Polls, recording of documents
• Advises customers on status of previous applications and address queries
• Provides accurate information to the public 
• Updates the Application Tracking System with customer interactions
• Customer advised about delivery of certificates
• Customer is properly directed to pay for applications
• Record updating applications vetted for accuracy of completion
• Interview direct and advise members of the public regarding the Agency's services and procedures
• Instruct members of the public in the proper completion of Record Updating applications

Qualifications and Experience:

• Five (5) GCE O' Level/CXC subjects including English Language and Mathematics or Accounts
• One (1) year related work experience in a customer service environment

Skills and Competencies:

• Excellent decision making and problem solving skills
• Strong attention to details
• Ability to remain professional and courteous with customers at all times 
• Excellent communication and presentation skills
• Must possess a high level of integrity
• Good analytical and judgement skills

Applications along with resumes should be forwarded no later than Friday, August 11, 2023 to:

Director, Human Resources Management & Development,

Registrar General's Department
Twickenham Park,
St. Catherine.

Email: hr.vacancies@rgd.gov.jm 

We thank all applicants for their expressions of interest. However, only shortlisted candidates will be contacted.