Collections Agents (Kingston, Jamaica) - Innovative Vision

 We are seeking Collections Agents (must have experience in the field). Collections Agents needed to make a positive impact with our customers, build lasting relationships and deliver a tech-enabled financing experience that is simple, fast, and effective.

We are seeking Collections Agents.

Collections Agents needed to make a positive impact with our customers, build lasting relationships and deliver a tech-enabled financing experience that is simple, fast, and effective.

Essential Job Duties and Responsibilities:

• Increase the collection of outstanding payments
• Maintain daily, weekly and monthly collection and metric goals
• Outbound/Inbound calls with customers to resolve debts owed
• All communications must be handled in compliance with our collections policies and procedures

Preferred Skills, Knowledge and Abilities

• 1-2 years of direct experience in collections; knowledgeable in sales, negotiation and persuasion tools
• Excellent verbal and written communication skills
• Prior telemarketing experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor

Location: 15a Old Hope Road, Kingston, 2nd Floor.

Email: jobsja@innovativevision.ca 

Sales & Collections Representatives (Montego Bay) - Itelbpo Smart Solutions

 Location, time of shift and call routing dependant, the ideal representative will provide service to client customers on collection and sales activities. The primary activities of the position will include, but not be limited to; working with consumers to collect payments to bring accounts current, provide billing explanations, online bill pay assistance, and setting payment arrangements on customer accounts.

These activities require the consistent delivery of high levels of customer satisfaction and require up-to-date knowledge of company products, services and policies.

KEY RESPONSIBILITIES:

• Provide professional, courteous, responsive and accurate service to our customers.
• Creates an exceptional experience for the customer by using proficient customer service techniques, personalizing and focusing on adding value to the interactions.
• Adhering to internal and Client Defined SOP's
• Meeting or exceeding Daily and Monthly performance targets while maintaining maximum availability
• Understand basic business knowledge to ensure accuracy in all customer queries
• Handling all queries according to company policy
• Communicating loan information effectively and speaking clearly always
• Escalating customer or system issues to team leaders to ensure immediate resolution
• Identifying opportunities for service improvement to the team manager or client
• Accurately documenting the details of all customer interactions in the client's CRM
• Ensure quality levels prescribed by clients are consistently met

KEY COMPETENCIES:

• Demonstrate problem solving skills with efficient negotiating abilities.
• Able to multitask; applying time management skills.
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-windowed based environment.
• Must be able to exhibit written and oral communications skills to a standard as set by the company.
• Efficiency and consistency when working in a fast-paced, conflict resolution environment.
• Flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business.

QUALIFICATIONS AND EXPERIENCE:

• Must have access to a computer system (desktop or laptop) and a headset to complete training for approximately 1 month
• Must have reliable internet service
• One plus (1+) years of customer service experience in a similar performance managed environment. Prior call center experience (preferred)
• Strong Sales or Collections background- minimum of 6 months

SKILLS NEEDED:

• Results oriented
• Ability to think critically
• Assertiveness
• Analytical
• Team Player
• Detail orientation
• Innovative & strategic
• Open to constructive criticism

APPLY TO ITELBPO

Office Attendant, etc (Kingston) - International Asset Services Limited

 International Asset Services Limited seeks to employ the following:

• In-house Collectors (Training will be provided)
• Systems Administrator
• Bearer (Must own a reliable motorbike)
• Office Attendant

See website for further details at: www.iasl.biz

Email résumés to: jobs@iasl.biz

Credit & Collections Agent (Kingston) - Digicel Group (Jamaica)

 Location: Kingston, JM, WI

Company: Digicel

About Digicel

 

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

 

Through its world-class LTE and fibre networks, together with its suite of eight (8) apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

 

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

 

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.

 

Visit www.digicelgroup.com for more.

 

 

Credit and Collection Agent

 

Main Duties and Responsibilites

 

An Exciting and challenging opportunity for an experienced professional who thrives in a fast pacing environment, likes the thrill of chase and enjoys interaction with multiple groups and does not stop until achieves tangible results. Collect outstanding debt from Digicel customers in a professional manner, reduce aging receivables based on set targets and maintain a clean ledger.

 

Key Objectives:

 

• Collect outstanding debt from Digicel customers in a professional manner by interacting with external and internal customers
• Reduce aging receivables based on set targets
• Maintain Clean ledger by addressing due outstanding and remove from Receivable ledgers.

 

Main accountabilities:

 

• Relationship Management: starts with internal stakeholders by building strong and effective relationships between the O2C team with the Sales teams - educating them on the need for risk management in the context of the Digicel business and achieving the right balance between making a sale and collecting the cash. Work closely with the Customer Service teams to ensure that improvement made (either driven by CS or O2C) are optimum for Digicel as a whole.  Maintain an extensive internal (e.g. with business units and shared service centre) and external relationship with corporate customers.

 

• Debtor management: Own the debtor’s ledger for the designated portfolio. Ensure that sound risk advice is in place, based on accurate assessments, is followed, taking into account both internal & external factors and objectives. Ensure that policy and procedures of Digicel are followed. Provide a real focus in ensuring that the debtors ledger is appropriately maintained - credits are applied, reconciliations are up to date and that write-offs/escheatment are part of the monthly cycle of activities. Ensure that the control framework is adhered to. Drive resolution of internal and externally raised issues and disputes relating to his/her portfolio. In short, Reduce aging Debt and maintain a clean Ledger based on given targets and drives for results.

 

• Reporting: Ensure adequate reporting is in place and in line with the supervisor’s guidelines to showcase the ledger activities and collection efforts.

 

• Collaboration & Teamwork: Be fully committed to the achievement of the finance objectives moving forward. Actively engage and partner with Sales, Customer/Account Support/Shared Service Centre to drive performance within the region, and align on common objectives and targets. Ensure that he/she performs against agreed objectives and targets.

 

• Connects Digicel to outside world: Regularly connects with customers to gather feedback on current activities and relationship with business. Uses knowledge and feedback from a customer perspective to improve the team’s service/ product. Encourages internal stakeholders to respond quickly to customer needs and concerns. 

 

• Builds Relationships: Establishes rapport with others on the team and across teams. Works effectively with others to get work done. Handles difficult situations, minimising conflict. Treats all individuals with respect.

 

 Qualifications, knowledge & experience:

 

• B.Sc. Degree or equivalent
• Basic knowledge of accounting
• Experience in working in a high paced collection environment /previous experience in utility industry is a plus
• Problem Solving Skills

 

Functional skills and abilities:

 

• Detailed and meticulous
• Proactive
• Target oriented
• Excellent analytical Skills
• Problem Solving Skills

 

 DISCLAIMER:

 

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

APPLY TO DIGICEL