The Customer Care Agent perform duties of a Customer Experience Representative in handling service requests, complaints and inbound calls from customers regarding all products and services delivered by the NCB Group of Companies.
Core Functions- Perform duties of a Customer Experience Representative in handling service requests, complaints and inbound calls from customers regarding all products and services delivered by the NCB Group of Companies.
- Conduct outbound campaign activities aimed at new business development by tailoring appropriate products consistent with the needs of the customer.
- Conduct e-banking support and training for NCB electronic channels to drive usage by customers.
- Provide product leads/referrals to the Direct Sales Team, Branches and Subsidiaries.
- Handle all customer-related social media queries, emails, texts, online chats and instant messenger communication received within stipulated timelines.
- Liaise with electronic channel merchants (e.g. utility providers) in handling bill payment queries (including refunds to accounts) on behalf of customer
Qualifications & Experience
- Bachelor’s Degree in Business Administration, Marketing, Mass Communication or any other related discipline.
- Minimum of three (3) years working experience preferably in a customer facing role in a financial institution.