Telesales Agent II (Montego Bay, Jamaica) - National Pen Company

We're hiring!

We are seeking qualified individuals to fill the role of Telesales Agent II.

Requirements:

• Four (4) or more High School passes to include English Language or a Math related subject
• Able to work in a phonebased, customer focused, target-driven environment
• A skilled communicator with high energy level and persuasion
• A strong sales aptitude with the ability to up-sell, cross-sell and overcome objections
• Dependable and punctual in assigned work schedule
• Must be familiar with computer applications such as MS Office Suite applications
• Sales/Contact Centre experience is a plus 

 Send applications to: jajobs@pens.com with the subject line: TA Candidate

Deadline: May 7, 2024.

Telesales Agent 1 - Kingston, Jamaica - DIGICEL

Primary objective of the job:

To maximize sales, revenue and subscriber growth opportunities via outbound calls, through the signing up of new customers and upselling to existing. 

Main Duties and Responsibilities:

Signup customers:

• Position the value of Digicel + and LTE to new customers in order for them to apply for service.
• Upsell existing customers with additional product and services that will enhance their experience on Digicel + and LTE to improve retention.
• Escalate problems according to the query resolution procedure dictated by the Customer Care Centre

Add value to each customers’ experience:

• Retain or re-establish relationships with customers by rapport building
• Anticipating future need for assistance and providing for customers’ unspoken need

Adjustments:

• Modify/adjust packages as per customers’ request.
• Assist the process for installs, reconnections, change of services, trouble calls and special request orders into system.

Documentation of customer request:

• Detailing each customer’s request / application for service ensuring that application process is seamless and in keeping with the Service Level Agreement.
• Schedule and follow up customer’s orders

Academic qualifications and experience required for job:

• Minimum of five (5) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics)
• Certification in Customer Service or a related discipline is an asset
• Certification in Sales 
• At least six (6) months extensive sales experience in ICT, Telecoms or BPO

Knowledge, Skills and Abilities required:

• Selling or Influencing Others
• Microsoft Office Suite
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent telephone techniques
• Time management skills
• Ability to work well under pressure
• Telecoms experience
• Motivated to perform a repetitive act
• Results/Target driven 

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Customer Service and Tele Sales Representative (St. Andrew, Jamaica)

 St. Andrew

Customer and Tele Sales Representative

• To attract potential customers by answering product questions, suggesting information about other products, prepare correspondences and fulfill customers inquiries to ensure customer satisfaction.
• Perform general office support like filing, data entry and other administrative tasks.
• Provide assistance to cashier.

Customer Service Representative Requirements:

• Ability to multitask, prioritize and manage time effectively.
• High school diploma or equivalent; college degree preferred.
• Computer Skills-Excel, Words, Power Point.
• Accounting Knowledge.

Email: advert.kgn@cwjamaica.com

Whatsapp: (876) 810-5113.

Telesales Representative/Cashier (St. Catherine) - Hi-Pro Farm Supplies (Jamaica Broilers Group)

The Hi-Pro Division of Jamaica Broilers Group Limited is seeking an individual with strong sales and negotiation skills, to fill the above position. The candidate will be responsible for selling the products and services available in the Hi-Pro Division via telesales techniques, to include receiving orders, upwelling and making cold calls to prospective customers. In addition, the candidate will be required to process customers' transactions and accurately invoice customers for feed purchased at the Hi-Pro Sales Office, located at the Best Dressed Feed Mill.    

The ideal candidate should possess:

• Bachelor of Science degree in Sales and Marketing or related discipline
• Excellent negotiation, customer service and interpersonal skills
• Ability to communicate effectively both orally and in writing
• Experience with computerized point of sale (POS) systems
• Ability to work on own initiative
• Knowledge of the agricultural industry would be an asset
• Willing to work on contract
• Minimum of three (3) years experience in a similar field

Applicants should submit their application detailing qualifications and experience no later than May 7, 2021 to:

The Group Human Resources Director

Group Human Resources Department

Jamaica Broilers Group Limited

McCook's Pen, St. Catherine.

Email: grouphr@jabgl.com or website: www.jamaicabroilersgroup.com

We thank you for your interest, however, only shortlisted persons will receive a response.

Telesales Agents (Montego Bay, Jamaica) - National Pen Company

DESCRIPTION
The ideal candidate must have experience working in a Sales environment driving consistent growth while providing outstanding customer care.

Job Title:                         Telesales Agent

Report to:                       Telesales Operations Supervisor

Job Start Date:               June 1, 2020

Do you have a strong sales aptitude with the ability to do inside sales, prospecting, up-selling, cross-selling and overcoming rejections/objections? If you also have, door-to-door sales experience and love working Mondays-Fridays between the hours of 8am and 7pm then you are the person we are looking for.

Job Description:

At National Pen, we are looking for candidates who are motivated, enthusiastic, telesales self-starters. Join our diverse, in-house telesales team where you will feel valued and inspired to contribute your unique skills and experience.

Your role will involve:

• Full-cycle sales consultation, negotiation and management of accounts using strong selling and influencing skills.
• Conducting transactions in by making warm sales calls.
• Meeting KPI targets such as sales, productivity and quality requirements as defined.
• Working in a very fast-paced environment with strong multi-tasking skills.
• High attention to detail is required.
• Provides quality customer service over the phone, including information regarding products, services and other types of inquiries.
• Contact customers to follow up on orders or services
• Interface with other departments and management to resolve issues

In return, you will bring:

• Experience in a phone based, customer focused, target-driven environment.
• A skilled communicator with high energy level and persuasion.
• A strong sales aptitude with the ability to up-sell, cross-sell and overcome objections.
• Dependable and punctual in assigned work schedule.
• Must be familiar with computer applications such a MS Office suite.
• Sales/Contact Center experience is a plus.

Benefits of working for the Tele-sales Department:

• Competitive Compensation packages to include uncapped bonuses, attractive Health and Life Insurance benefits.
• Weekends, Christmas and US Federal holidays off
• Comfortable shift arrangements
• Shuttle bus Service to and from LOJ Center
• Paid Training

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