Customer Service/Sales Agents (Portmore, Jamaica) - VXI Jamaica

 

Now hiring for our Portmore Location - Customer Service/Sales agents for a fast-paced Call Center with amazing growth opportunities.

THE OPPORTUNITY:

• Full-time positions
• An exciting, fast-paced call center environment centrally located in Portmore.
• Competitive base hourly wage ($400+ per hour)
• Aggressive Inbound Sales commission and incentive programs
• Overtime earnings opportunity
• Long term opportunities for advancement and promotion

DUTIES & RESPONSIBILITIES:

• Collaborating with existing and new customers using customer service techniques and problem solving skills to address all customers’ concerns to complete satisfaction.
• Providing A1 customer service to aid with retention, sales, branding, assurance, and issue resolution.
• Upselling and or reintroducing customers to products and services through persuasive conversations, while identifying customers’ needs.
• Utilizing features and benefits of New or Existing products and services to make recommendations to meet the customers’ needs to close sales (Via telephone, email, chat, social media and other mediums according to assigned team requirements).
• Meeting or exceeding the client’s Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives)
• Must maintain an acceptable level of performance week over week, month over month
• Must be capable of working in a high energy, high pressure, fun professional environment that is focused on delivering exceptional sales results and high customer satisfaction
• Provide exceptional service to customers during each interaction
• Address all customer concerns and inquiries
• Engage customers in discovery dialogue designed to determine their needs and best programming, product or service selection
• Adhere to all company guidelines regarding the delivery of sales to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

REQUIREMENTS:

• Sales experience in a call center or similar business environment
• Three (3) CXC subjects including English Language or 2 CXC subjects and City & Guilds Level 3 English
• Work experience is a plus but not required
• Exemplary Attendance Records with Previous Employers
• Proficient in Microsoft Office Products (Word, Excel, Powerpoint, etc.) and other computer-based systems
• Excellent written and verbal communication skills
• Excellent typing skills

Additional Company Requirements (If successful):

On condition of employment you will be required to:

• Submit to a drug test
• Process a police record certificate

On condition of employment you will be required to present the following;

• Updated resume
• Two (2) passport size photos
• Educational qualifications
• Birth Certificate and Marriage Certificate(if applicable)
• Any Valid Government issued photo identification (Passport, Driver’s Licence, or National ID
• TRN & NIS cards
• P45 (if applicable)
• Active Bank Account from any major financial institution. CIBC account is preferred.

Please complete our online assessment in order to be considered for this post. Copy and paste the below link in your web browser.

https://careers.vxi.com/Job/Index

Email: careersjm@vxi.com

VXI Jamaica Careers! Now Hiring!! (Kingston, Jamaica)

Start 2023 with a new career! Our variety of accounts will guarantee we find something that fits your needs and personality! 

Remember, our minimum requirements are: 

• Three (3) CSEC (CXCs) inclusive of English Language (City & Guilds English level 3 is also accepted)
• ID
• TRN
• NIS
• Proof of Qualifications
• Birth certificate (original and photocopies)
• Printed resume

Apply now: https://bit.ly/3luAe88 

Have any questions? Reach out to us at: (876) 634-5461.

Don't miss out on this great opportunity!

Account Associates (Portmore, St. Catherine) - VXI Jamaica

 VXI recruits excited, enthusiastic applicants who are ready to be successful!  We create a fun learning environment with plenty of career growth opportunities.  Work in an environment where you can utilize your customer service skills and sales experience to help customers each and every day.  Your talents and contributions will be rewarded.  Come for the job, stay for the career! 

 

About Us

VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 28,000 people around the world including locations in U.S, China, Philippines and now Jamaica.

VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services to maintaining applications, to building solutions using superior tools and technologies.

 Our Values and Culture

1. Excellence: Be the best in what we do.  Provide the best product and the most innovative solutions to our customers.  Strive for excellence.  Hire and develop the best.
2. Integrity: Say what needs to be said with respect.  Tell the truth.  Maintain honesty in every partnership.  Be prepared for full disclosure. Manage expectations realistically.  Practice personal and collective accountability.
3. Teamwork: Agree on a shared vision and work together for a common goal.  Treat each co-worker as a customer.  Value and recognize diversity.  Support and encourage communication.  Learn from experiences.  Reinforce ideas positively.  Challenge each other professionally.  Provide structure and leadership.  Respect each other.  Practice personal and collective accountability.            

 

The opportunity:

• Full-time positions
• An exciting, fast paced call center environment centrally located in Kingston
• Competitive base hourly wage ($300+ per hour)
• Aggressive Sales and Customer Satisfaction commission and incentive programs
• Overtime earnings opportunity
• Long term opportunities for advancement and promotion

 

Duties and Responsibilities:

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Answering Inbound calls, providing product information and selling/up-selling our well-known communication/home entertainment client’s channels, content packages, and Internet/Home phone services and all other services we provide to prospective customers
• Meeting or exceeding the client’s Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives)
• Must maintain an acceptable level of performance week over week, month over month
• Must be capable of working in a high energy, high pressure, fun professional environment that is focused on delivering exceptional sales results and high customer satisfaction
• Provide exceptional service to customers during each interaction
• Address all customer concerns and inquiries
• Engage customers in discovery dialogue designed to determine their needs and best programming, product or service selection
• Adhere to all company guidelines regarding the delivery of sales to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

 

Requirements:

• High school Graduate with Diploma or Certificate
• Sales experience in a call center or similar business environment
• Three (3) CXC subjects including English Language or 2 CXC subjects and City & Guilds Level 3 English

• Must NOT be enrolled
• Work experience is a plus but not required
• Exemplary Attendance Records with Previous Employers
• Proficient in Microsoft Office Products (Word, Excel, Powerpoint, etc.) and other computer-based systems
• Excellent written and verbal communication skills
• Excellent typing skills

 

Additional Company Requirements (If successful):

On condition of employment you will be required to:

• Submit to a drug test
• Process a police record certificate

On condition of employment you will be required to present the following;

• Updated resume
• 2 passport size photos
• Educational qualifications
• Birth Certificate and Marriage Certificate(if applicable)
• Valid Government-issued photo identification
• TRN & NIS cards
• P45 (if applicable)
• Active CIBC Account

 

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time.

Thank you for applying, the screening and selection process can be a lengthy process which means it may take some time for us to respond. If you are successful in the screening and selection process, you will be contacted. Thank you for your interest in working with VXI!

 

Training for this account Could be in the nights (4pm-midnight). Transportation will be provided for candidates who live in and around Kingston metropolitan area.

APPLY NOW

Account Associates (Kingston, Jamaica) - VXI Jamaica

 VXI recruits excited, enthusiastic applicants who are ready to be successful!  We create a fun learning environment with plenty of career growth opportunities.  Work in an environment where you can utilize your customer service skills and sales experience to help customers each and every day.  Your talents and contributions will be rewarded.  Come for the job, stay for the career! 

About Us

VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 28,000 people around the world including locations in U.S, China, Philippines and now Jamaica.

VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services to maintaining applications, to building solutions using superior tools and technologies.

 Our Values and Culture

1. Excellence: Be the best in what we do.  Provide the best product and the most innovative solutions to our customers.  Strive for excellence.  Hire and develop the best.
2. Integrity: Say what needs to be said with respect.  Tell the truth.  Maintain honesty in every partnership.  Be prepared for full disclosure. Manage expectations realistically.  Practice personal and collective accountability.
3. Teamwork: Agree on a shared vision and work together for a common goal.  Treat each co-worker as a customer.  Value and recognize diversity.  Support and encourage communication.  Learn from experiences.  Reinforce ideas positively.  Challenge each other professionally.  Provide structure and leadership.  Respect each other.  Practice personal and collective accountability.            

 The opportunity:

• Full-time positions
• An exciting, fast paced call center environment centrally located in Kingston
• Competitive base hourly wage ($300+ per hour)
• Aggressive Sales and Customer Satisfaction commission and incentive programs
• Overtime earnings opportunity
• Long term opportunities for advancement and promotion

Duties and Responsibilities:

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Answering Inbound calls, providing product information and selling/up-selling our well-known communication/home entertainment client’s channels, content packages, and Internet/Home phone services and all other services we provide to prospective customers
• Meeting or exceeding the client’s Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives)
• Must maintain an acceptable level of performance week over week, month over month
• Must be capable of working in a high energy, high pressure, fun professional environment that is focused on delivering exceptional sales results and high customer satisfaction
• Provide exceptional service to customers during each interaction
• Address all customer concerns and inquiries
• Engage customers in discovery dialogue designed to determine their needs and best programming, product or service selection
• Adhere to all company guidelines regarding the delivery of sales to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Requirements:

• High school Graduate with Diploma or Certificate
• Sales experience in a call center or similar business environment
• Three (3) CXC subjects including English Language or 2 CXC subjects and City & Guilds Level 3 English
• Must NOT be enrolled
• Work experience is a plus but not required
• Exemplary Attendance Records with Previous Employers
• Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.) and other computer-based systems
• Excellent written and verbal communication skills
• Excellent typing skills

Additional Company Requirements (If successful):

On condition of employment you will be required to:

• Submit to a drug test
• Process a police record certificate

On condition of employment you will be required to present the following;

• Updated resume
• Two (2) passport size photos
• Educational qualifications
• Birth Certificate and Marriage Certificate(if applicable)
• Valid Government-issued photo identification
• TRN & NIS cards
• P45 (if applicable)
• Active CIBC Account

 This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time.

Thank you for applying, the screening and selection process can be a lengthy process which means it may take some time for us to respond. If you are successful in the screening and selection process, you will be contacted. Thank you for your interest in working with VXI!

Training for this account could be in the nights (4pm - midnight). Transportation will be provided for candidates who live in and around the Kingston metropolitan area.

APPLY NOW

Account Associates (Sales Reps & Customer Service Reps) - Kingston, Jamaica - VXI Jamaica

Account Associate 
Location: Kingston, Jamaica W.I.

Description

VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals.

VXI recruits excited, enthusiastic applicants who are ready to be successful!  We create a fun learning environment with plenty of career growth opportunities.  Work in an environment where you can utilize your customer service skills and sales experience to help customers each and every day.  Your talents and contributions will be rewarded.  Come for the job, stay for the career!

About Us

VXI Global Solutions is a leading provider of business process and information technology outsourcing offering comprehensive services to its clients. Our company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 28,000 people around the world including locations in U.S, China, Philippines and now Jamaica.

VXI creates custom solutions in business-to-business and business-to-consumer applications which allow clients to achieve success in their market goals. VXI applications leverage emerging and classic communication channels. Services range from complete call center services to maintaining applications, to building solutions using superior tools and technologies.

Our Values and Culture

• Excellence: Be the best in what we do.  Provide the best product and the most innovative solutions to our customers.  Strive for excellence.  Hire and develop the best.
• Integrity: Say what needs to be said with respect.  Tell the truth.  Maintain honesty in every partnership.  Be prepared for full disclosure. Manage expectations realistically.  Practice personal and collective accountability.
• Teamwork: Agree on a shared vision and work together for a common goal.  Treat each co-worker as a customer.  Value and recognize diversity.  Support and encourage communication.  Learn from experiences.  Reinforce ideas positively.  Challenge each other professionally.  Provide structure and leadership.  Respect each other.  Practice personal and collective accountability.               

We're hiring Account Associates at VXI Jamaica! Sales Representatives and Customer Service Representative positions available.

Minimum Job Requirements:

• Open for full-time job position
• High School graduate with diploma or certificate
• Three (3) CXC subjects including English Language or two (2) CXC subjects and City & Guilds level 3 English
• Must NOT be enrolled
• Work experience is a plus but not required
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and other computer-based systems 
• Excellent written and verbal communication skills
• Excellent typing skills

Note: When onsite please practice proper social distancing and always wear your face mask.

Apply Now!

Email:  careersjm@vxi.com or just walk in at 7 Courtney Walsh Drive, Kingston from 8:00 am to 12 noon to start the process!

Thank you for applying, the screening and selection process can be a lengthy process which means it may take some time for us to respond. If you are successful in the screening and selection process you will be contacted. Thank you for your interest in working with VXI!

Customer Service Agent (Kingston, Jamaica) - VXI Jamaica Ltd.

At VXI we are seeking highly motivated and talented Customer Service professionals with a desire to make a difference in the lives of customers by delivering exceptional service and support with every interaction.

We offer competitive compensation, advancement opportunities and a unique culture and campus work environment (Half Way Tree area) that is second to none.  If you meet the requirements described below and would like to join Jamaica’s fastest growing business and become a member of an amazing team, please apply now.

Job Summary

Inbound Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, and passionately communicative.

Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

General Duties and Responsibilities:

• Provides customer support by phone, consumers. Serves as primary contact for inbound customer issues.
• Processes a high volume of consumer inquiries and services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems identify a root cause and useful tool and resources appropriately to determine how to resolve customer problems.
• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource.
• Tracks and documents inbound support requests and ensure proper notation of customer problems or issues.
• Meets standards of the job, such as quality standards, adherence to schedule and average handle time.
• May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
• Other related duties assigned as needed.

General Knowledge, Skills and Abilities:

• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment 

Requirements

• High school diploma.
• Must be able to pass a background check and drug screen.
• Full-Time position up to 40 hours per week
• Flexible working schedule. Schedules are subject to change due to our call volume nature
• Exemplary Attendance Records with Previous Employers.
• Excellent typing skills. Up to 30 WPH

Email: careersjm@vxi.com

Account Associate - Inbound Sales (Kingston, Jamaica) - VXI Jamaica

VXI recruits excited, enthusiastic applicants who are ready to be successful!

We create a fun learning environment with plenty of career growth

opportunities. We are seeking a highly skilled and effective leader who can

manage growth, people and performance. Your talents and contributions will be

rewarded. Come for the job, stay for the career!

About Us

VXI Global Solutions is a leading provider of business process and information

technology outsourcing offering comprehensive services to its clients. Our

company specializes in call center and BPO services, software development,

quality assurance testing, and infrastructure outsourcing. Headquartered in

the United States, VXI employs 28,000 people around the world including

locations in U. S, China and the Philippines and now Jamaica.

VXI creates custom solutions in business-to-business and business-to-consumer

applications which allow clients to achieve success in their market goals. VXI

applications leverage emerging and classic communication channels. Services

range from complete call center services, to maintaining applications, to

building solutions using superior tools and technologies.

Our Values and Culture

• Excellence: 
• Be the best in what we do. 
• Provide the best product and the most innovative solutions to our customers. 
• Strive for excellence. 
• Hire and develop the best.
• Integrity: 
• Say what needs to be said with respect. 
• Tell the truth.
• Maintain honesty in every partnership. Be prepared for full disclosure. 
• Manage expectations realistically. Practice personal and collective accountability.
• Teamwork: 
• Agree on a shared vision and work together for a common goal.
• Treat each co-worker as a customer. 
• Value and recognize diversity. 
• Support and encourage communication. 
• Learn from experiences. 
• Reinforce ideas positively.
• Challenge each other professionally. 
• Provide structure and leadership. 
• Respect each other. 
• Practice personal and collective accountability.

Duties and Responsibilities:

• Respond to customer inquiries (via telephone, email, chat, social media and
• other mediums according to assigned team requirements)
• Answering Inbound calls, providing product information and selling our well-
• known communication/home entertainment client s channels, content packages and
• Internet/Home Phone services to prospective customers
• Meeting or exceeding the client s Key Performance Indicators and guidelines in
• addition to company policies and procedures (including daily weekly and
• monthly sales targets and Net Promoter customer satisfaction objectives)
• Must maintain an acceptable level of performance week over week, month over
• month
• Must be capable of working in a high energy, high pressure, fun professional
• environment that is focused on delivering exceptional sales results and high
• customer satisfaction
• Provide exceptional service to customers during each interaction
• Address all customer concerns and inquiries
• Engage customers in discovery dialogue designed to determine their needs and
• best programming, product or service selection
• Adhere to all company guidelines regarding the delivery of sales to customers
• Escalate problematic customer issues to management according to standard
• operating procedures
• Properly document each customer interaction according to company standard
• operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating
• procedures
• Act with the highest levels of integrity and professionalism in each customer
• interaction

Requirements:

• Four-year degree from an accredited tertiary institution of higher learning
• (or an equivalent combination of education and industry experience)
• One plus (1+) years of sales experience in a call center or similar business environment
• Excellent written and verbal communication skills
• Exhibit exceptional phone etiquette and professionalism
• Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, etc.) and
• other computer-based systems.
• Must live in Kingston!

Company Requirements (If successful):

• On condition of employment, you will be required to submit to a drug test.
• On condition of employment, you will be required to process a police record/certificate.
• On condition of employment, you will be required to present the following:

• Updated resume
• Two (2) passport size photos
• Educational qualifications
• Birth Certificate and Marriage Certificate (if applicable)
• Valid Government issued photo identification
• TRN & NIS cards
• P45 (if applicable)

Training for this account could be in the nights (4 pm-midnight).

Transportation will be provided for candidates who live in and around Kingston

metropolitan area.

This description portrays in general terms the type and level(s) of work

performed and is not intended to be all-inclusive, nor the specific duties of

any one incumbent. Management reserves the right to make amendments to said

job description at any time.

Email applications including resume to:  careersjm@vxi.com