New Jobs @ Advantage Communications (Kingston & St. Catherine, Jamaica)

Spring into the new year with a new job. Get a head start. Over 200 positions available. Apply Now!

Get a head start!
Are you passionate about customer service? Able to build rapport? Understands the needs of a customer?

Then we are looking for you!
Apply via our website at: www.advantagecall.com

Go to the Career section.

We are looking for:-

• Customer Service Reps
• Technical Support Reps
• Luxury Brand Ambassadors

This position requires working onsite in Portmore or in Kingston.
We can't wait to meet you!

Please contact us if you need additional information (876) 960-5537.

Customer Service, Chat, Technical Support, Sales Agents (Kingston, Jamaica) - Advantage Communications

Spring into the new year with a new job. Get a head start. Over 200 positions available. Apply Now!

Apply via our website at: www.advantagecall.com
Go to the Career section.

Get a head start!
https://advantage.hiringplatform.com/138284-aci-csr-tsr-chat-sales-roles/520999-incomplete-application/en

We are still hiring!

We are looking for:-

• Customer Service Reps
• Technical Support Reps
• Chat Reps
• Outbound Sales Reps
• Collection & Retention Reps
• Luxury Brand Ambassadors

We welcome you to invite your friends or family who may also be looking for work.

We can't wait to meet you!

Please contact us if you need additional information here: (876) 960-5537.

Qualifications:

• Five (5) CXC/CSEC subjects inclusive of Math and English

Or

• Customer Service work experience

Or

• BPO certification

Take Advantage of amazing benefits such as -

• Full time hours
• Medical, dental and vision
• Performance incentives
• Real-time rewards
• Career growth opportunities

Email: aci.knja.recruiting@advantagecall.com 

Advantage Communications Now Hiring Chat/Social Media Agents (Kingston, Jamaica)

Do you have previous experience as a Chat or Social Media Agent? If so, we want to hear from you. Advantage is currently hiring for a world renowed client! In this role, you will be responsible for responding to their guests requests via social media....how cool is that!

We are looking for applicants with previous social media experience in a professional setting. You must also have excellent spelling and grammar skills, and above average typing speeds. Interested in applying?  

Please click the link below to apply: https://advantage.hiringplatform.com/81590-aci-social-media-representative/258930-incomplete-application/en 

Technical Service Representative (Kingston) - Advantage Communications

CAREER SUMMARY

A Technical Service Representative assists existing FLOW subscribers by helping them troubleshoot and resolve technical issues with their products and services within a contact center environment. We provide paid training and consistent coaching once you've reached production to make you successful. We are always looking for tomorrow's leaders and will give you the tools and support you need to get there.

 

HOW TO MAKE A DIFFERENCE

• Go the extra mile to delight our customers!
• The ability to meet and exceed set goals.
• Build sustainable relationships of trust through open and interactive communication.
• Accurately document and update records in required systems.
• Provide prompt resolutions to customer inquiries by providing appropriate and accurate information.
• Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.
• Field billing inquiries from customers while assisting in activating new service provisions, providing plan upgrade information, and cross-selling when applicable.

 

BENEFITS

• Paid time off
• FLOW service discounts
• Medical, dental and vision
• Performance pay incentives
• Career growth opportunities

 

QUALIFICATIONS

• Applicants must be 18 years of age or older.
• Requires 5 subjects of CSEC exam certification, diploma or equivalent.
• 24-hour availability with the ability to work full-time hours.
• Excellent communication and presentation skills.
• Prior customer service or call center experience is preferred.

 

COMPENSATION

• $309.00 per hour (Training and probationary period)
• $370.00 per hour (Post probationary period) 

APPLY ONLINE

Team Leader (Kingston) - Advantage Communications

 

THE ADVANTAGE

When you're an employee of Advantage Communications, you're home. Located at the Towers in New Kingston, we are looking for strong community leaders who embody our 4 core values. If you are a positive person, honest, humble and fun to work with, we'd very much like you to become a member of our team! 

 

CAREER SUMMARY

Team Leads provide world class leadership for front line call center employees and are responsible for developing them to their maximum potential.  A Team Lead supervises and coordinates the day to day operations for their squads to ensure business needs are met and goals have been achieved.  They accomplish this by providing routine coaching, leading by example and creating a friendly work environment.

 

HOW TO MAKE A DIFFERENCE

• Go the extra mile to delight our employees!
• Provide outstanding structured coaching and development to your collective team
• Lead by example by demonstrating adherence to, and support of company policies and procedures
• Work with the leadership team to effectively direct change within a growth orientated environment
• Influence hiring decisions by participating in the candidate selection process
• Achieve business goals through planning, monitoring and continuous analysis of your teams’ performance

BENEFITS

• Paid time off
• Medical, dental and vision
• Performance pay incentives
• Career growth opportunities
• Leadership training and certification

QUALIFICATIONS 

• Applicants must be 18 years of age or older
• Excellent communication and presentation skills
• 24-hour availability with the ability to work full-time hours
• Must have strong organizational and multi-tasking abilities
• Strong computer literacy with proficiency with Microsoft Office (Excel, Word, and PowerPoint)
• Bachelors' degree or equivalent combination of experience and education
• Previous work experience within a supervisory role in a contact center or BPO related environment is strongly preferred 

 

COMPENSATION

• Over $600.00 Jamaican Currency per hour 

APPLY ONLINE

Flow - Customer Service Superstar (Kingston, Jamaica) - Advantage Communications

THE ADVANTAGE

When you're an employee of Advantage Communications, you're home. Located at the Towers in downtown Kingston, we are looking for strong community leaders who embody our 4 core values. If you are a positive person, honest, humble and fun to work with, we'd very much like you to become a member of our FLOW team!

CAREER SUMMARY

In this role, Customer Service Representatives are responsible to provide first in class customer support and sales for the product and service lines offered by our client.  The types of customer inquiries will include, but will not be limited to requests for customer care, billing inquiries, account modifications, product/service information, and sales.  The Customer Service Representative will use dynamic communication strategies to educate the customer on all aspects of the product/service offered optimizing sales opportunities and ultimately ensuring customer satisfaction.

HOW TO MAKE A DIFFERENCE

• Go the extra mile to delight our customers!
• The ability to meet and exceed set goals.
• Build sustainable relationships of trust through open and interactive communication.
• Accurately document and update records in required systems.
• Provide prompt resolutions to customer inquiries by providing appropriate and accurate information.
• Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.
• Field billing inquiries from customers while assisting in activating new service provisions, providing plan upgrade information, and cross-selling when applicable.

BENEFITS

• Paid time off
• FLOW service discounts
• Medical, dental and vision
• Performance pay incentives
• Career growth opportunities

QUALIFICATIONS

• Applicants must be 18 years of age or older.
• Requires 5 subjects of CSEC exam certification, diploma or equivalent.
• 24-hour availability with the ability to work full-time hours.
• Excellent communication and presentation skills.
• Prior customer service or call center experience is preferred.

COMPENSATION

• $309.00 per hour (Training and probationary period)
• $370.00 per hour (Post probationary period)

APPLY ONLINE

Work at home Customer Service (Kingston, Jamaica) - Advantage Communications

Work At Home Agents

THE ADVANTAGE

When you're an employee of Advantage Communications, you're home. Located at the Towers in New Kingston, we are looking for strong community leaders who embody our 4 core values. If you are a positive person, honest, humble, dedicated, and fun to work with, we'd very much like you to become a member of our Work At Home team!

 

CAREER SUMMARY

Each Representative assists existing subscribers by helping them troubleshoot and resolve related issues with their products and services within a Work At Home environment. We provide paid training and consistent coaching once you've reached production to make you successful. We are always looking for tomorrow's leaders and will give you the tools and support you need to get there.

HOW TO MAKE A DIFFERENCE

• Must have a working Computer and Strong Internet service.
• Go the extra mile to delight our customers!
• The ability to meet and exceed set goals.
• Build sustainable relationships of trust through open and interactive communication.
• Accurately document and update records in required systems.
• Provide prompt resolutions to customer inquiries by providing appropriate and accurate information.
• Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.
• Field billing inquiries from customers while assisting in activating new service provisions, providing plan upgrade information, and cross-selling when applicable.

MUST HAVE

               

BENEFITS

• Paid time off
• FLOW service discounts
• Medical, dental and vision
• Performance pay incentives
• Career growth opportunities

QUALIFICATIONS

• Applicants must be 18 years of age or older.
• Requires 5 subjects of CSEC exam certification, diploma or equivalent.
• 24-hour availability with the ability to work full-time hours.
• Excellent communication and presentation skills.
• Prior customer service or call center experience is preferred.

COMPENSATION

• $309.00 per hour (Training and probationary period)
• $370.00 per hour (Post probationary period) 

APPLY ONLINE