Team Leader (Kingston) - Advantage Communications

 

THE ADVANTAGE

When you're an employee of Advantage Communications, you're home. Located at the Towers in New Kingston, we are looking for strong community leaders who embody our 4 core values. If you are a positive person, honest, humble and fun to work with, we'd very much like you to become a member of our team! 

 

CAREER SUMMARY

Team Leads provide world class leadership for front line call center employees and are responsible for developing them to their maximum potential.  A Team Lead supervises and coordinates the day to day operations for their squads to ensure business needs are met and goals have been achieved.  They accomplish this by providing routine coaching, leading by example and creating a friendly work environment.

 

HOW TO MAKE A DIFFERENCE

• Go the extra mile to delight our employees!
• Provide outstanding structured coaching and development to your collective team
• Lead by example by demonstrating adherence to, and support of company policies and procedures
• Work with the leadership team to effectively direct change within a growth orientated environment
• Influence hiring decisions by participating in the candidate selection process
• Achieve business goals through planning, monitoring and continuous analysis of your teams’ performance

BENEFITS

• Paid time off
• Medical, dental and vision
• Performance pay incentives
• Career growth opportunities
• Leadership training and certification

QUALIFICATIONS 

• Applicants must be 18 years of age or older
• Excellent communication and presentation skills
• 24-hour availability with the ability to work full-time hours
• Must have strong organizational and multi-tasking abilities
• Strong computer literacy with proficiency with Microsoft Office (Excel, Word, and PowerPoint)
• Bachelors' degree or equivalent combination of experience and education
• Previous work experience within a supervisory role in a contact center or BPO related environment is strongly preferred 

 

COMPENSATION

• Over $600.00 Jamaican Currency per hour 

APPLY ONLINE