Customer Care Team Leader (Kingston, Jamaica) - Digicel

 

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Profile: Customer Care Team Lead

Scoops Unlimited (Devon House Iscream) Now Hiring! | Jamaica Island-wide

Vacancies:

• Customer Service Representatives
• Team Leaders
• Factory Workers (Entry Level)

Recruiting at all their official locations island-wide! 

We invite applications from suitably qualified persons for the following positions. Resumes should be emailed no later than June 3, 2024 to recruitment@scoopsja.com

Team Leader (Clarendon, Jamaica) - Jamalco

 An opportunity has arisen for an experienced and suitably qualified Team Leader to join the Bulk Loading Department at our Rocky Point Port Facility.

Reporting to the Port Production and Maintenance Administrator, the successful candidate will:

• Provide management of the production activities involved in the off-loading and storage of alumina, and the loading of alumina vessels in order to achieve Port operating targets
• Provide leadership in the off-loading of oil and caustic ships and the movement of those commodities from the Port to the Refinery in a cost effective manner
• Minimize operating down time by applying appropriate troubleshooting techniques and corrective actions
• Comply with all Environmental, Health and Safety (EHS) policies and procedures
• Monitor, coordinate and maintain conrtol of the Port operating parameters in accordance with the Standard Work Instructions (SWI) and safety work procedures
• Collaborate with supervision to achieve the department's accountability objectives

Qualifications and Experience:

To be considered you must have:

• Tertiary entry level qualifications with certified passes in at least five (5) GCE/CXC subjects including Physics/Chemistry, English and Mathematics
• At least five (5) years bulk loading process experience
• Excellent communication and interpersonal skills
• Proficiency in the use of Microsoft Office Suite applications
• A valid driver's license

Applications should be submitted by Friday, November 10, 2023 to:

Team Leader - Port #1212,

HR Department,

Jamalco,

P.O. Box 64,

May Pen, Clarendon, or

Citibank Building,

19 Hillcrest Avenue,

Kingston 6.

Email: kjwjamalco_hr@jamalco.com

Please note that only shortlisted candidates will be contacted.

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Store Clerk, etc (St. Mary, Jamaica) - St. Mary Hardware

We are hiring for the following positions:

• Store Clerk - Customer service skills; two (2) to three (3) years experience in a hardware store; one (1) year sales clerk experience
• Cashier - Familiar with electrical equipment and POS; Math skills; two (2) to three (3) years experience as a cashier or similar role in sales
• Team Leader - Ability to manage teams; maintain records; one (1) to two (2) years as a team leader; one (1) year experience in customer service

Send your resume to: stmaryhardwareltd@gmail.com

Project Team Leader Needed (Clarendon, Jamaica) - Jamalco

 Jamalco 

"Best People, Best Company"

Job Opportunities

Project Team Leader

An opportunity has arisen for an experienced and suitably qualified Project Team Leader, to join the Capital Expenditure team at the Jamalco, Halse Hall location.

Reporting to the Projects Superintendent, the successful candidate will be responsible for:

• Managing and coordinating all project processes from the conceptual stage through to commissioning, handover and closeout and ensuring a smooth transition between all phases of the project.
• communicating well defined requirements and standards to project team members.
• Coordinating all Solution Analysis activities to ensure that the best option is selected to deliver as per the Blitz Criteria and to the client's satisfaction and approval.
• Escalating project issues to the Capital Expenditure Manager or other designated personnel as required, to ensure projects are delivered according to approved scope, cost, schedule and quality requirements.
• Approving project expenditures to the amount specified in accordance with Jamalco Expenditure Approval guidelines.
• Coordinating preparation of/preparing Solution Analysis Output and Contract Book during project development.
• Incorporating environmental, health and safety and integrity principles in project management activities.
• Reviewing progress of deliverables on a regular basis and advice of any corrective actions that need to be implemented.
• Scheduling and conducting project team meetings.

Qualification and Experience

To qualify you must have:

• A Bachelor of Science degree in Engineering, project Management or Construction Management.
• A minimum of five (5) years' experience in planning and implementing projects in the heavy brown-field industry.
• Specialized project management training.
• Superior oral and written communication skills.
• Demonstrated truck record in meeting or exceeding project objectives.
• Bayer Refining knowledge would be an asset.

Applications should be submitted by Friday, September 22, 2023:

Project Team Leader #1192

Human Resource Department

Jamalco

P.O. Box 64

May Pen, Clarendon or

Citibank Building

19 Hillcrest Avenue, Kingston 6.

Email: kjwjamalco_hr@jamalco.com or HR@jamalco.com

Please note that only short-listed candidates will be contacted.

Safety and Environment Team Lead (St. Catherine, Jamaica) - Jamaica Broilers Group of Companies

Safety and Environment Team Lead

Jamaica Broilers Group Limited is seeking a meticulous, flexible and team oriented individual to join its Safety and Environment Department.

The Ideal candidate should possess:

• B.Sc. degree in Occupational Safety and Health, Environmental Management/Science or Engineering discipline.
• Certificate or Diploma in Occupational Safety, Industrial Hygiene, Environmental Health or Environmental Management.
•  Sound knowledge of occupational safety, health administration and environmental management practices in an industrial setting.
• Knowledge of the local environmental and safety legislation and regulations including the Factories Act, NRCA Act, Occupational Safety and Health Act and any other regulations relevant to occupational safety, environmental management and industrial hygiene.
• Membership or certification by a recognized safety professional association (such as American Society of Safety Professionals-ASSP, Board of Certified Safety Professional - BCSP, Jamaica Occupational Health Safety Professional Ass. - JOHSPA etc.).
• Experience in conducting hazard analysis and incident investigation and documentation of safety and environmental management procedures.
• Knowledge of management systems including but not limited to ISO 14001 and ISO 45001.
• Training in wastewater treatment systems, visual emissions monitoring, industrial fire prevention and fighting techniques.
• Strong analytical and investigative skills.
• Competency in Microsoft Office Suite including Excel, Power Point, Publisher, Project Management and the ability to prepare reports and graphs.
• Good presentation skills with the ability to plan and prepare materials for the execution of training to a wide cross section of employees.
• Excellent communication (oral and Written), time management, human and industrial relations skills.
• Four (4) years' working experience in occupational safety and two (2) years at the Supervisory level.
• A valid driver's license and reliable motor vehicle.

Interested persons should submit applications giving details of experience and qualifications by no later than Friday, July 21, 2023, to: 

The Group Human Resources Manager,

Group Human Resources Department,

Jamaica Broilers Group Limited,

Content, McCook's Pen,

St. Catherine.

Email: grouphr@jabgl.com

Website: www.jamaicabroilersgroup.com

We thank you for your applications, however, only short listed persons will receive a response. 

Team Lead, Finance Needed (Kingston, Jamaica) - CG United Insurance

Team Lead, Finance

Join our team where people come first!

About Us: We are CG United, a leading regional general insurer with a footprint that spans over twenty (20) territories across the Caribbean. At CG United we offer a complete range of premier insurance services to our individual and corporate clients. We believe in putting people first-our customers and our employees. When you join our team, you can look forward to working with a financially strong insurance Group that provides career opportunities across the Caribbean and our product lines, we see our employees' continuous professional development as a way of life.

The Role: Reporting to the Financial Controller, you will be responsible for working to ensure that a robust structure of reconciliation, verification and recording of the Company's financial information is in place and maintained to Company standards, as well as supervising members of the Jamaica finance operations to achieve and accomplish organizational goals.

Further Highlights of This Role

• Excellent customer service both internally and externally, including developing and fostering relationships with external providers.
• Prepare and regulatory reporting requirements for the Branch.
• Develop and ensure consistent application of reconciliation procedures on the Company's general ledger.
• Reconcile clearing accounts in a timely manner.
• Act as the main point of contact for addressing any inquiries and questions related to financial operations.
• Responsible for external and internal audit requirements made of the Branch.
• Develop the team including identifying training needs and conducting performance reviews.

Qualifications and Experience

• A minimum of three (3) years' of relevant work experience in a similar role
• An Accounting designation (CPA or ACCA), 
• Proficient in Microsoft Office
• Strong customer service skills including superior communication (verbal and written)
• Superior organizational skills, attention to detail and accuracy are essential.

The Benefits: 

• An attractive remuneration and benefits package is being offered commensurate with the candidates' experience.
• Our benefits package includes participation in the Group Life, Medical Insurance and Pension Schemes, opportunities for training and development, Paid time off for vacation and sick leave and a hybrid work schedule depending on the position.

To Apply: Please send your resume/CV by no later than July 16, 2023, to our Human Resources Department at ky_hr_manager@cgcoralisle.com

CG United Insurance Ltd.

7th Floor, The Pan Jam Building

60 Knutsford Boulevard, Kingston 5.

Tele: (876) 633-7085

Team Leader, Biotechnology (Kingston, Jamaica) - Scientific Research Council (S.R.C.)

Scientific Research Council

"Making Science and Technology work for you"

ISO 9001 Certified

Career Opportunity

Applications are invited from suitably qualified persons to fill the post of Team Leader, Biotechnology in our Product Research and Development Division.

Team Leader Biotechnology

The incumbent will be responsible for the planning, organizing and coordination of all activities of the Biotechnology Department in support of the Council's mission and strategic objectives. This position is also responsible for providing sound technical supervision of the team in ensuring optimum performance of the Department.

Education Requirement:

• PHD in Plant Biotechnology, Biochemistry, Microbiology, Horticulture or equivalent.
• Proficiency in preparing Technical Publications and reports.
• Proficiency in competitive research Grant Writing and Project Management Experience.
• A minimum of five (5) years' experience in leading and managing research activities in Plant Tissue Culture/Molecular Biology/Microbiology/Horticulture/Agricultural production systems or other related field.
• Commercial plant tissue culture production.

Required Skills and Specialized Techniques:

• Good leadership skills.
• The ability to perform effectively in a multidisciplinary Science and Technology-related environment.
• The ability to build and retrain a vibrant and accessible Research and Development network.
• Excellent skills in experimental designs, planning and execution of R and D projects, Data analysis and scientific reporting.

Duties and Responsibilities:

• Plans and directs all aspects of R&D and plant production activities in the Biotechnology Department, including but not limited to project planning and management consumables and equipment inventory management and laboratory operations.
• Participates in the development and implementation of research projects in keeping with the national, industry and the Council's research and development plans.
• Prepares and submits technical manuscripts from work executed or reviews articles in international referred journals or books.
• Acquires information on current trends and relevant new techniques in analysis and metrology.
• Represent the Council at national, regional and international events, meetings and seminars.

Applications should be submitted no later than Friday, February 10, 2023 to

Divisional Manager,

Human Resources and Administration,

Scientific Research Council,

Hope Gardens Complex,

Kingston 6.

  

Email: hradmin@src-jamaica.org

Please insert the job title of the post applied for the subject line.

We thank all applicants who apply. However, only short-listed will be contacted.

Team Leaders, etc (Service Station) - Portland, Jamaica

Service station in Port Antonio, Portland seeks to identify suitably qualified individuals to fill the following positions:

Assistant Managers 

Reporting to the Managing Director, the incumbent will be responsible for all aspects of the day-to-day management of the service station, including over seeing the activities of all categories of employees.

Candidates for this position should preferably have:

• A first degree in management or equivalent training and/or experience
• Strong organizational and leadership skills
• Exceptional ethical standards

Team Leaders

The Team Leaders will be required to coordinate and supervise activities in our retail operations. The ideal candidates shoulto

• Possess good leadership, customer service and team building skills
• Possess good planning and organizational skills and should be able to operate in a challenging environment
• Be able to demonstrate the highest level of integrity
• Be able to work on rotating shifts

Qualified applicants should send their applications with résumés to unicorp2030@gmail.com no later than Friday, November 20, 2020.

 

Team Leaders, etc. (Port Antonio, Portland, Jamaica) - Service Station

Service station in Port Antonio seeks to identity suitably qualified individuals to fill the following positions:

1. Assistant Manager
2. Team Leaders

Assistant Manager

Reporting to the Managing Director, the incumbent will be responsible for all aspects of the day-to-day management of the service station, including overseeing the activities of all categories of employees.

Candidates for this position should preferably have:

• First degree in management or equivalent training and/or experience
• Strong organizational and leadership skills
• Exceptional ethical standards

Team Leaders

The team leaders will be required to coordinate and supervise activities in out-retail operations. The ideal candidates should:

• Possess good leadership, customer service and team-building skills
• Possess good planning and organizational skills and should be able to operate in a challenging environment
• Be able to demonstrate the highest level of integrity
• Be able to work on rotating shifts

Qualified applicants should send their applications with résumés to: quaSityserve2030@gmail.com no later than Friday, November 6, 2020.

Team Leader (Kingston) - Advantage Communications

 

THE ADVANTAGE

When you're an employee of Advantage Communications, you're home. Located at the Towers in New Kingston, we are looking for strong community leaders who embody our 4 core values. If you are a positive person, honest, humble and fun to work with, we'd very much like you to become a member of our team! 

 

CAREER SUMMARY

Team Leads provide world class leadership for front line call center employees and are responsible for developing them to their maximum potential.  A Team Lead supervises and coordinates the day to day operations for their squads to ensure business needs are met and goals have been achieved.  They accomplish this by providing routine coaching, leading by example and creating a friendly work environment.

 

HOW TO MAKE A DIFFERENCE

• Go the extra mile to delight our employees!
• Provide outstanding structured coaching and development to your collective team
• Lead by example by demonstrating adherence to, and support of company policies and procedures
• Work with the leadership team to effectively direct change within a growth orientated environment
• Influence hiring decisions by participating in the candidate selection process
• Achieve business goals through planning, monitoring and continuous analysis of your teams’ performance

BENEFITS

• Paid time off
• Medical, dental and vision
• Performance pay incentives
• Career growth opportunities
• Leadership training and certification

QUALIFICATIONS 

• Applicants must be 18 years of age or older
• Excellent communication and presentation skills
• 24-hour availability with the ability to work full-time hours
• Must have strong organizational and multi-tasking abilities
• Strong computer literacy with proficiency with Microsoft Office (Excel, Word, and PowerPoint)
• Bachelors' degree or equivalent combination of experience and education
• Previous work experience within a supervisory role in a contact center or BPO related environment is strongly preferred 

 

COMPENSATION

• Over $600.00 Jamaican Currency per hour 

APPLY ONLINE

Team Leader (St. Catherine, Jamaica) - Rusal Windalco

 Applications are invited from suitably qualified persons to fill the position of: 

Team Leader -Vehicle Shop and Mobile Equipment

In the Maintenance and Reliability Department at Ewarton Works, St. Catherine.

Main Responsibilities and Accountabilities:

• Coordinating and overseeing the maintenance activities of all mobile equipment
• Participating in the selection and purchasing of mobile equipment and providing stock modification as necessary
• Preparing schedules, sequences and assignments for work activities based on work priority, quantity of equipment and skill of personnel
• Resolving work problems and recommending work measures to improve productivity
• Monitoring employees' work levels and performance 
• Examining all mobile equipment to determine needed installations, services and repairs

Candidates should have:

• A diploma in Mechanical or Industrial Engineering or equivalent
• Minimum of three (3) years work experience
• Knowledge of Maintenance Management System (Shawware)
• Proficiency in the use of Microsoft Office Suite

The position calls for an individual with excellent analytical skills; the ability to troubleshoot and diagnose equipment related problems and the temperament to work effectively as a member of a team. The incumbent should possess strong written and oral communication skills, excellent interpersonal skills, and the ability to multitask in a demanding environment.

Apply in confidence by Wednesday, September 23, 2020 to:

The Human Resource Officer

WINDALCO

Ewarton Works, St. Catherine

Email: employment@windalco.com

Please state the position in the subject line of your email.

We thank all candidates for applying, but please note that only shortlisted applicants will be contacted.

New Jobs at Cool Oasis (Jamaica)

Cool Oasis is now hiring for the following positions:

• Rio Nuevo, St. Mary - Supervisors
• Richmond, St. Mary - Team Lead
• Croft Hill, St. Catherine - Team Lead
• Croft Hill - Cashier
• Maggotty, St. Elizabeth - Cashier
• Hagley Park, Kingston - Cashier

Please submit your résumé to:  coolcareers@coolcorp.com

We appreciate you taking the time to apply however only shortlisted candidates will be contacted.

Direct Sales Team Leader (Montego Bay, Jamaica) - Digicel

Summary/Objectives
Selling Digicel Home Entertainment products and services to new customers and up-selling and cross-selling to existing customers.

Main Duties and Responsibilities:

• Make visits to households in assigned region to promote and sell products and services
• Identify and execute strategic sales activities geared at increasing subscriber base within our multifaceted market segments
• Maintain and account for stock of devices and cash collected during sales visits
• Accurately record prospect info and maintain listing
• Accurately record/receipt customer orders and application forms
• Achieve sales objectives while providing the highest level of customer satisfaction
• Provide relevant responses to customers concerns, service requests based on actual facts related to the company’s products or services

Academic qualifications:

• Minimum of seven (7) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics)
• Minimum requirement of intermediate computer skills
• Minimum of 1 year experience in a supervisory position

Functional Skills:

• Excellent interpersonal skills
• Excellent time management skills and ability to multi-task
• Excellent communication skills (verbal/ written)
• Flexible and quick-thinking
• Previous sales experience, with demonstrated success
• Sound knowledge of the Internet 
• Must be customer oriented
• Ability to rapidly learn new tools and understand customers’ environments

APPLY ON COMPANY WEBSITE

Servers, etc (Kingston, Jamaica)

School canteen located in Kingston requires the following workers:

• Servers 
• Cashiers 
• Team Leaders 
• Handymen
• Chefs 
• Managers/Supervisors

Specifications: 

• Managers/Supervisors should possess at least an Associate degree in Hospitality /Food Service Management  and have a minimum of three (3) years experience managing a fast paced restaurant. Prior canteen experience would be an advantage 
• Team members should have a minimum of five (5) CXC  passes including Math and English  with two (2) years experience in a similar field. HEART Trust certificate in Food and Beverage Operations would be an asset 

All applicants must:

• Have a valid food handlers permit 
• Be between the ages of 21 and 50 years
• Be customer and sales driven
• Be able to work well under pressure in a fast paced environment 

Please send your résumé no later than Monday, December 23, 2019 to: foodservicejobs105@gmail.com. 

Only shortlisted candidates will be contacted.

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Sanitation Team Leader (Negril, Jamaica) - Couples Negril

Couples Negril seeks a qualified applicant to fill the position of Sanitation Team Leader:

Required Qualifications, Experience and Critical Competencies:

Core Functions include but is not limited to:
• Managing a diverse team of 6 or more persons
• Conducting daily inspections
• Conducting HACCP inspections
• Implementing cleaning programs

Qualifications:
• Certification in Supervisory Management from a recognized institution
• Minimum of a year’s experience in a similar position
• Working knowledge of chemicals and equipment maintenance
• Computer literacy with proficiency in Microsoft Office Suite applications
• Minimum 4 CXC subjects, including Math/Accounts and English
• HACCP certification from recognized institution would be an asset
• Excellent customer service skills and the ability to relate well with persons at all levels
• Positive work ethics and attitude
• Proven competencies in leading, motivating and managing conflicts

Deadline: October 25, 2019.
Kindly email applications and resumes to: cn.hr@couples.com


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Jobs at MegaMart Jamaica: Cashiers, etc (Kingston, St. Catherine, JM)

DESCRIPTION

We are seeking to recruit highly motivated persons to fill the following positions:

• Cashiers
• Inventory Clerk
• Team Leader (Maintenance, General Merchandise, Foods)... See details Here
• Loss Prevention Attendant

CASHIERS

The Cashiers are mainly responsible to accurately process customers’ transactions in a timely manner; this may include cash, debit or credit transactions. The position involves high interaction with customers and therefore providing excellent customer service to clients consistently is of utmost importance.

MAJOR DUTIES AND RESPONSIBILITIES:

• Counts money provided by the vault at the beginning of the shift to ensure amounts are correct. Reconciles money at the end of the shift.
• Processes customers with membership cards accordingly.
• Receives payment by cash, debit, credit, vouchers or other, complying always with the company’s policy.
• Issues receipts and change to customers.
• Checks the security features of all debit/credit cards and ensures the proper identification of customers before processing transactions.
• Verifies all documents being used to purchase goods, checks for correct dates and signatures.
• Inspects all monies for irregularities/counterfeit.
• Advises Supervisor/Manager of needed voids, reprints or other type of transaction.
• Perform all cashiering-related tasks assigned for the effective function of the department.

MINIMUM EDUCATIONAL REQUIREMENTS AND EXPERIENCE:

• School Leaving Certificate
• At least 3 CSEC passes including English Language and Mathematics or equivalent.
• At least (6) months customer service or cashiering experience.

Inventory Clerk

The Inventory Clerk is responsible for the Assisting the Inventory Supervisor in Performing Activities Related to Stock Take, Data entry, Stock Transfer, Add to Stock, Price Updating ,Price Correction.

Duties and Responsibilities

• Ensures that all invoices received are stamped and signed by the relevant parties, e.g Receival and Security personnel
• Ensures that any adjustments made to invoices are appropriately and immediately communicated to the Receival and Security personnel on duty
• Ensures that invoices are properly logged and accounted for using the security log sheet.
• Accurate Data Entry of Invoices and Credit Notes.
• Ensures all Processes are adhered in terms of Receiving Goods at the Receiving Area of the store.
• Auditing of stock when receiving.
• Participates in various Cyclic Stock Counts, Annual Stock Takes, and any kind of Stock count as asked by the Inventory Supervisor.
• Data entry of Stock Relief sheets and Scanning of all SKU’s physically in various departments.

IDEAL CANDIDATES must have:-

• Diploma in Management from a recognized tertiary institution or Minimum of 5 CXCs including Math and Information Technology
• Minimum 2 years’ experience in a similar capacity
• Must be proficient in Microsoft Word and Excel
• Two (2) Work related references

LOSS PREVENTION WORKERS

Skills and Qualifications:

• Physically and mentally fit
• Must be able to work shifts, weekends public holidays and long hours
• Must be able to produce a clean police record
• Must have Food Handlers permit
• Must have previous work experience
• Must provide two character references.
• 25-45 years old

Please send your application letter and resume no later than Friday, October 11, 2019 to hrapplications@megamartjm.com

We thank all applicants but only those shortlisted will be contacted.

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Team Leader (Kingston & St. Catherine, JM) - MegaMart Jamaica

The Team Leader (Maintenance, General Merchandise, Foods) is responsible for assisting in providing leadership and guidance to ensure efficiency, optimal productivity, the provision of excellent customer service and adherence to Standard Operating Procedures.

MINIMUM EDUCATIONAL REQUIREMENTS AND EXPERIENCE:

• Diploma in Business Administration/Hospitality/Operations Management
• 3 years’ experience in retail/operations management
• Must be able to produce a clean police record
• Must have Food Handlers permit
• Must provide two character references.

Please send your application letter and resume no later than Friday, October 11, 2019 to: hrapplications@megamartjm.com

We thank all applicants but only those shortlisted will be contacted.

Looking for a housekeeping, babysitting or nursing job or a gardener, handyman job? Go here and subscribe: https://876domesticworkerscaregivers.blogspot.com

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