DESCRIPTION
The Manager of Retail Operations has responsibility for the overall management and growth of the company’s retail operations, which includes restaurants, canteen operations, distributors and franchise.
Tastee Limited is an enduring tale of modest beginnings and the tenacious pursuit of a dream. We are focused on serving the people of Jamaica, and invite experienced and suitably qualified individuals to join our high-energy, hands-on leadership team in the following position:
MANAGER - RETAIL OPERATIONS
JOB PURPOSE:
The Manager of Retail Operations has responsibility for the overall management and growth of the company’s retail operations, which includes restaurants, canteen operations, distributors and franchises. He /she is responsible to ensure the efficient operation of the retail network within the Company’s policies and procedures while observing food safety and public health standards.
S/he develops and ensures the implementation of strategies to expand the retail market, increase its operational efficiency, improve customer service delivery and in-store customer experience, and increase sales and profitability. S/he Provides leadership and coaching to members of the retail network.
PRIMARY DUTIES AND RESPONSIBILITIES INCLUDE:
- Acts as liaison between retail and the other business areas to address issues affecting retail operational efficiency , the customer experience and profitability, with the objective of driving sales and maintaining the integrity of the retail network;
- Ensures that the retail operation complies with all Company policies and procedures relating to Security, Health and Safety, and manages changes necessary to meet regulatory requirements, ensuring minimum risk to employees and the business;
- Ensures effective monitoring and management of critical risk areas throughout the retail network, including loss prevention, health and safety;
- Maintains strict system checks and balances and margin control across the retail network to minimize losses from theft and shrinkage by customers and employees;
- Takes the lead role in building a strong sales and service culture by identifying skills and opportunities for development and coaching for the Managers Service and Support Coaches and Branch Managers;
- Undertakes competitor analyses on a quarterly basis to enable sound decision making and to assist in the development of new products and service strategies. Identifies opportunities for increased demand for products, locally and overseas;
- Continuously engages with retail teams and customers to understand and identify business critical issues, and ensures the alignment of marketing strategies and initiatives;
- Ensures that the visual presentation of all stores represents the Company’s brand image, and corporate identity;
- Prepares product briefs, specifications and product plans including cost models, profitability analysis and budgets for implementation of new projects;
Qualifications and Experience
- Bachelor’s degree in Business Administration, Marketing, or related discipline.
- Minimum 8 years’ experience in retail operations, at least 4 of which must be at the senior management level in a Food Service environment.
- Project Management Certification or training and experience.
- Experience and/or training in HACCP environment would be a distinct asset.
- Extensive business experience including relevant multi -site management gained from working in the food or retail sector.
- Excellent organizational and co-coordinating skills.
- Good human relations, communication, and people management skills.
- Analytical and problem solving skills.
- Experienced at maintaining strong relationships with corporate clients and executives, and managing diverse teams in terms of their knowledge, skills and work behavioural styles.
- Passionate about Exceptional Customer Service Delivery.
- High level of confidentiality and integrity.
Email applications to:
applications@tasteejamaica.com
