Telephone Operator (Kingston, Jamaica) - The Trade Board Limited

 The Trade Board Limited, a regulatory agency of government under the auspices of the Ministry of Industry, Investment and Commerce (MIIC) hereby invites applications from suitably qualified individuals to fill the following position:

TELEPHONE OPERATOR (OPS/TO 2)

JOB PURPOSE

Compensation: $1,272,269 - $1,711,060 per annum

Under the general direction of the Director of Human Resource Management and

Administration, the incumbent is responsible for managing and operating the

switchboard for The Trade Board Limited in delivering efficient and effective

telephone and customer service to internal and external users.

KEY OUTPUTS

• Processed calls
• Reports of Faulty lines
• Monthly Reports
• Delivered Messages
• Disseminated information
• Updated Staff Directory
• Appropriate use of Intercom

KEY RESPONSIBILITY AREAS

• Prioritize all day to day operations for the switchboard.
• Respond to and take ownership of calls from both internal and external customers in a timely, efficient and courteous manner.
• Checks telephone lines daily and promptly reports faulty lines and any other PBX console problems to the Supervisor.
• In receiving incoming calls, identify the officers required and connect callers to the appropriate extensions.
• Updates and maintains personal copy of staff directory (with extension numbers) and other resources to ensure accurate dispensing of information.
• Answers calls from extensions, dialing numbers required and connecting the party to the officer(s).
• Observe signal lights on switchboards, and dial or press buttons to make connections.
• Advice officers of any difficulties being experienced in obtaining the number requested.
• Audits telephone bills on a monthly basis and submits a report to the Director of Human Resource Management and Administration on the findings of said audit.
• Records and deliver messages to members of staff.
• Assess receptiveness of employees and report any pattern of reluctance by employees in accepting calls transferred to them.
• Operates the intercom to page individuals or make general announcements
• Pro-actively gather, monitor and keep abreast of events, activities and services in order to advise callers
• Provides assistance with training of personnel to function as relief telephone operators
• Contribute new ideas and make suggestions for the continual improvement of services and procedures
• Consistent attendance and punctuality with much care and attention to deportment.

Other Responsibilities

• Performs other duties and responsibilities as assigned from time to time by the Director of Human Resource Management and Administration

PERFORMANCE STANDARDS

• Timeliness in placing and receiving calls
• Timeliness in retrieving calls from persons who are placed on hold
• Telephone etiquette is maintained
• Accuracy of information disseminated
• Accuracy and appropriateness in delivery of messages
• Timeliness of reports on issues
• Timeliness in auditing of telephone bills
• Level of effectiveness in utilization of the intercom
• Quality of customer service delivered to telephone customers

INTERNAL AND EXTERNAL CONTACTS

Internal - Nature of relationship

• All members of staff at TBL
• Make calls for and transfer calls to employees.
• Delivery of messages

External - Nature of relationship

• Customers and other stakeholders
• Transfer their calls to employees.
• Take their messages.
• Advise callers of events, activities and services when necessary

REQUIRED COMPETENCIES

Grade ‘1’ being the lowest and ‘5’ the highest

CORE COMPETENCIES

Competency (Level)

• Good Oral communication skills (3)
• Good problem solving and decision skills (3)
• Excellent Customer Service Skills (5)
• Excellent Time Management skills (5)
• Excellent Interpersonal and team skills (5)

TECHNICAL COMPETENCIES

Competency (Level)

• Good use of Initiative (3)
• Very Good telephone etiquette (4)
• Polite manner and pleasant speaking voice (5)
• Excellent knowledge of electronic switchboard system (5)

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Five (5) CXC, Grade 1-3 or O’ Level including English Language and Mathematics /Accounts
• Training in customer services techniques; plus
• Training in telephone techniques and switchboard operation; and
• Two (2) years experiences in a similar position

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB

• Required to sit for long periods of time at the switchboard

AUTHORITY

• N/A

Basic Salary: $1,272,269 - $1,711,060 per annum

Applications accompanied by resumes should be addressed to:

Director, Human Resource Management & Administration

The Trade Board Limited

10th Floor, Air Jamaica Building

72 Harbour Street,

Kingston,

and submitted via email to hrm@tradeboard.gov.jm or uploaded to our website no later than Wednesday, September 13, 2023.

Please note that only shortlisted applicants will be contacted.

Administrative Officer (Kingston, Jamaica) - Trade Board Limited

The Trade Board Limited, a regulatory agency of government under the auspices of the Ministry of Industry, Investment and Commerce (MIIC) hereby invites applications from suitably qualified individuals to fill the following position:

 Administrative Officer - (GMG/AM 2) 

Compensation: $1,072,922 - $1,275,367 basic salary per annum

Job Purpose

Under the direction of the Director, Licensing Certification and Enforcement, the incumbent is responsible for executing the appropriate administrative procedures consistent with the operational procedures of The Trade Board Limited and the guidelines of Section 9 of the Revised Motor Vehicle Import Policy (Ministry Paper #36/14) as well as administering a range of administrative support activities related to the Director's portfolio.

Minimum Required Education and Experience:

• Diploma in Management Studies, Business Administration/Public Administration or a related field from a recognized tertiary institution
• Five (5) CXC subjects or equivalent, including English Language and a numeric subject
• Certified Professional Secretary Designation
• Sound knowledge of Revised Motor Vehicle Import Policy
• Minimum of two (2) years related experience

Please visit our website at www.tradeboard.gov.jm for details relating to this position. 

Applications accompanied by resumes should be addressed to:

Director, Human Resource Management & Administration

The Trade Board Limited

10th Floor, Air Jamaica Building

72 Harbour Street,

Kingston,

and submitted via email to hrm@tradeboard.gov.jm or uploaded to our website no later than Friday, August 5, 2022.

Please note that only shortlisted applicants will be contacted.

Office Attendant (LMO/TS2) (Kingston, Jamaica) - The Trade Board Limited

The Trade Board Limited, an agency of government under the auspices of the Ministry of Industry, Investment and Commerce hereby invites applications from suitably qualified individuals to fill the following position:

Office Attendant (LMO/TS2)

Salary Range: $ 556,910.00 to $ 661,991.00 per annum

Job Purpose

Under the general direction of the Director, H.R.M. and Administration the incumbent is responsible for providing ancillary and hospitality services that contribute to the overall efficiency of The Board Limited.

Minimum Required Education and Experience

• Secondary School Education (school leavers certificate), or its equivalent.
• Holder of a food handlers permit.
• Two (2) years' related work experience.

Please visit our website at www.tradeboard.gov.jm for details relating to this position.

Applications accompanied by resumes should be addressed to:

Director, Human Resource Management and Administration

The Trade Board Limited,

10th Floor, Air Jamaica Building,

72 Harbour Street,

Kingston,

and submitted via email to hrm@tradeboard.gov.jm or uploaded to our website no later than Monday, May 9, 2022.

Please note that only shortlisted applicants will be contacted. 

Bearer (Kingston, Jamaica) - The Trade Board Limited

The Trade Board Limited, a regulatory agency of government under the auspices of the Ministry of industry, Investment and Commerce (MIIC) hereby invites applications from suitably qualified individuals to fill the following position:

1. Bearer - (LMO/TS 2)   
   
   
   

Compensation: $556,910 - $661,991 basic salary per annum

Job Purpose

Under the direction and supervision of the Director-HRM and Administration, the incumbent will contribute to the day to day operations of the organization by collecting and delivering correspondence and assists in maintaining the operational efficiency of the organization.

Minimum Required Education and Experience

• Must own and operate a reliable motor bike.
• Must possess a valid motor cycle licence.
• Must have at least five (5) CSCEC/CXC subjects, including Mathematics and English.
• Must be knowledgeable of Kingston and St. Andrew thoroughfare.
• All documents relating to the motor bike (i.e. insurance certificate, fitness and registration) must current.
• Must have at least two (2) years' experience as a Bearer.

Please visit our website at www.tradeboard.gov.jm for details relating to this position

Applications accompanied by resumes should be addressed to:

Director, Human Resource Management and Administration

The Trade Board Limited 

10th Floor, Air Jamaica Building 

72 Harbour Street,

Kingston and submitted via email to hrm@tradeboard.gov.jm or uploaded to our website no later than Friday, April 29, 2022.

Please note that only shortlisted applicants will be contacted.

 

Records Officer (Kingston, Jamaica) - The Trade Board Limited

 The Trade Board Limited, a regulatory agency of the government under the auspices of the Ministry of Industry, Investment & Commerce (MIIC) hereby invites applications from suitably qualified individuals to fill the following position:

Records Officer (PIDG/RIM 2)

Salary range: $858,756 - $1,020,791 per annum

Job Purpose:

Under the general direction of the Registrar, the incumbent is responsible for assisting in the maintenance of the physical and electronic documents of the Registry in accordance with established standards and procedures. The incumbent is responsible for monitoring activities of the registry to ensure that documents are properly classified and filed, files are reviewed, shelved and retrieved. He/she is also responsible for overseeing the receipt and dispatch of mail as well as to monitor the creation and closing of files.

Minimum Required Education and Experience:

• Associate degree in Management Studies, Public Administration or the equivalent education
• Certificate in Records Management
• Graduate of a Secondary institution with four (4) subject at CXC or GCE O' level, including English Language and a numeric subject
• Three (3) years related work experience

Please visit our website at www.tradeboard.gov.jm for details relating to this position.

Applications accompanied by resumes should be addressed to:

The Director, Human Resource Management & Administration

The Trade Board Limited

10th Floor, Air Jamaica Building,

72 Harbour Street,

Kingston,

and submitted via email to: hrm@tradeboard.gov.jm

Or uploaded to our website no later than Friday, January 7, 2022.

Please note only shortlisted applicants will be contacted.