Technical Support Specialist (Kingston, Jamaica) - Concentrix Jamaica

 

Seeking an articulate and self motivated Tech Support Specialist with experience in Telecommunications to join the Concentrix Family..

NOW HIRING!! Trusted Technical Advisors with/without Telecommunication Tech support experience who can transfer the passion they have for our products to our customers matching their specific needs and requirements. The Advocate is driven to explore and deliver creative and high-impact solutions in a professional manner to enhance the customer’s experience.

Desired Characteristics

• Resourceful
• Empathetic
• Critical Thinker

Requirements:

We require that you have:

• Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service
• Must be able to handle more than 3 tools at a time
• Excellent verbal and written communication skills
• Excellent relationship building and rebuttal skills
• Must have the flexibility to work at home if needed
• Must be at least 18 years old
• Ability to type a minimum of 26wpm with a 90% accuracy
• Candidates must be able to demonstrate strong active listening skills, ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products/services that will solve customer problems.
• Familiarity with resolving mobile and wireless technology challenges
• Flexibility to work any shift within a 24-hour period, including day and/or night hours & weekends including holidays...
• Internet speed 20 mps download and 10 mps upload
• Must be flexible to work onsite or from home.

Additional Company Requirements (If successful):
On condition of employment you will be required to present:

• Updated resume
• 2 passport size photos
• Educational qualifications
• Valid Government-issued photo identification
• TRN & NIS cards
• Police Record Certificate

All CNX team members benefit from:

• Competitive salary
• Health and Life Insurance Premium
• Transportation service
• Marriage & paternity leave
• Lunch subsidy
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Brush up on your typing skills at typingtest.com
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WHY CONCENTRIX?

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are. a Family. We are different by design. We celebrate being different because it makes us different..

Email applications to: jm.talent@concentrix.com

FAWUD NUH!!